British Gas Collective Fix December 2016

jessmist

I have been in touch with British Gas this afternoon.
The advisor didn't know why my gas had changed but my electric remained on the old tariff.
Said he had updated my electric but it might take a while to show in my account.
I'm now wondering if it will go through or not.

MSE_Dan_L

Lungboy wrote: »

Is it possible to switch from single fuel to dual fuel on this offer? Not sure how to do a comparison with no gas to compare. Is only comparing the electric enough to qualify?

Hi Lungboy

To be eligible for this tariff, you'd need to be switching both the gas and the electric in your property. Unfortunately if you don't yet have a gas supply, it wouldn't be possible to switch directly onto this tariff, instead you'd need to arrange for the gas to be connected and then choose the tariff you wish to move to.

I hope that helps.

Lungboy

MSE_Dan_L wrote: »

Hi Lungboy

To be eligible for this tariff, you'd need to be switching both the gas and the electric in your property. Unfortunately if you don't yet have a gas supply, it wouldn't be possible to switch directly onto this tariff, instead you'd need to arrange for the gas to be connected and then choose the tariff you wish to move to.

I hope that helps.

It does partially My electric is with EDF, and as said I have no gas. BG are in the process of fitting a new meter. Could I sign up for gas with BG and then switch the electric from EDF to BG and the gas from BG to BG on the new tariff? Or do both switches need to come from the same supplier at once, so I'd need to sign up to gas with EDF and then switch both? Thanks!

MSE_Dan_L

domestic1983 wrote: »

ok thanks for that just been on the phone with british gas and been advised it might be a problem on your side as you are the ones who switch the tariffs

Hi Domestic1983

Unfortunately it sounds like you've been provided with incorrect information here. British Gas is responsible for making the switch, Cheap Energy Club simply informs it of your request to change tariffs (and as this tariff is only available as dual fuel, it wouldn't be possible for it to be passed over as a single fuel request).

I know that British Gas make tariff changes for existing customers via a manual process, so possibly this hasn't yet fully gone through and would show in a few days. Hopefully when the British Gas representative posts, they'll be able to suggest what to do next.

MSE_Dan_L

Lungboy wrote: »

It does partially My electric is with EDF, and as said I have no gas. BG are in the process of fitting a new meter. Could I sign up for gas with BG and then switch the electric from EDF to BG and the gas from BG to BG on the new tariff? Or do both switches need to come from the same supplier at once, so I'd need to sign up to gas with EDF and then switch both? Thanks!

Aha that makes more sense. In that case just wait for the British Gas meter to be installed and at that point you'd then be able to switch in a single switch. All you need to do is tell Cheap Energy Club that your gas is with BG and elec is with EDF. There's no need to switch your gas to EDF first.

I hope this helps.

BlueIsTheColour

Just signed up for this but I'm an existing BG customer so hopefully it will all go smoothly, continue on existing direct debit, online login etc.

Says I should save £185 so worth doing

assesser

Signed up for this last Wednesday, checked today and as well as other my gas has changed tarriff, electricstill says standard, do I need to contact BG as iI'm already a customer

jessmist

At least its not just me having this problem.
Is there a British Gas rep on the forum ?
Surley a big company like BG should be able to transfer the tariffs without having problems.

assesser

Been on the chat line to a BG rep, gas changed over from the 5th November, electric to change tomorrow, we will see

MSE_Dan_L

Dual Fuel Applications for existing BG customers

In response to a couple of comments about one fuel being updated more quickly than the other, we've asked British Gas to provide some extra information.

British Gas have told us that sometimes if one of its existing customers has smart meter tariffs (e.g. tariff which offers free Saturdays), or a data issue on their account (e.g. the gas account is Mr J Smith, and the electricity is Mr John Smith), it can take longer to change than usual to process both parts and one fuel may update before another.

It has told us that it has process in place to make sure that both fuels are changed over on the correct date. If you see this issue on your account and it doesn't get corrected inside a week, you may wish to flag via British Gas' customer service team.

I hope this helps.