British Gas Collective Fix December 2016

Gizasmum

YKay, which switch are you referring to? I received my cash back on 20/1/16 for the Dec 2015 switch. I then switched to the Feb 2016 switch in mid-Feb so no casback due yet. Cash back is due within 3 months from the switch going through, not from when you apply, so I don't expect it until mid to end May 2016. However,. I received an email last week from MSE energy club saying everything had gone through so I expect the cash back to be paid in the next few weeks.

xpf

Am I the only one that is still having problems with this switch from December?

Cashback was paid months ago but BG still have not set up my account properly despite numerous phone calls, emails and a complaint being logged back in January.

Was lead to believe by BG that there was a problem with all collective switches and they had set up a special team to try and find out what the issue is. Have had to resort to the ombudsman in an attempt to get this mess sorted out.:mad:

FF99

xpf wrote: »

Am I the only one that is still having problems with this switch from December?
...
Was lead to believe by BG that there was a problem with all collective switches and they had set up a special team to try and find out what the issue is. ....

My switch went fine, so it is definitely not a universal issue !

xpf

OK, looks like only me o/s then - happy everyone else's went through ok. Seems to be quite a few problems outstanding with the Feb switch though. Wonder if I can successfully switch again before this debacle is actually sorted?

British_Gas_Rep_Matt

xpf wrote: »

OK, looks like only me o/s then - happy everyone else's went through ok. Seems to be quite a few problems outstanding with the Feb switch though. Wonder if I can successfully switch again before this debacle is actually sorted?

Hi xpf, sorry to hear your switch didn't go smoothly and hope everything's now been sorted.
If you need any help, please just call our Collective Tariff Team on 08009759712 and I'm confident they'll be able to help. Alternatively, you can pop your details on an email to talktous@britishgas.co.uk, including your MSE Username in the subject heading. Cheers, Matt

ChrisJspen

I switched my daughter using this deal and whilst it has gone through, we seem unable to sort out the payment details. Firstly having never used British Gas I've found out that they treat gas and electric as two different accounts each with their own direct debit. I haven't come across any other company that uses this system. After much hassle and many phone calls the latest is that they will not set up a direct debit for less than £30 for an account. Also one supply is in credit and the other in debit (the credit is greater than the debit) yet they will not transfer between the two. Has anyone else had similar problems or know how to resolve this? Thanks in anticipation.

Gizasmum

ChrisJspen have you thought of setting up a quarterly direct debit instead of a monthly one, to get round the minimum amount?