MSE big switch eon to eon?

MSE_Dan_L

polymaff wrote: »

...but in this case the benefit is on par with the switching kick-back, and perhaps deserves similar prominence?

I agree that its worth mentioning - we've tried to highlight this in our product review. However there is a balance given it isn't an automatic discount (users have to opt-in) and points are earnt gradually over the course of a year.

Hopefully we've struck that, but thanks for the comments.

iceman101

I am a customer of EDF since 2006 and thinking of grabbing this deal, saving £196 over the next year, based on previous year annual gas and electricity consumption. However, I have always found EDF service prompt and excellent. I like the annual energy statements which includes comparison of previous years annual energy consumption figures. Therefore, I have a few questions about EON customer service:

How good is their online system for managing the account?
Do the annual energy statements give comparisons with previous years consumption trends?
Do they provide an online chat service?
What is their average call wait time?

poppasmurf_bewdley

iceman101 wrote: »

I am a customer of EDF since 2006 and thinking of grabbing this deal, saving £196 over the next year, based on previous year annual gas and electricity consumption. However, I have always found EDF service prompt and excellent. I like the annual energy statements which includes comparison of previous years annual energy consumption figures. Therefore, I have a few questions about EON customer service:

How good is their online system for managing the account?
Do the annual energy statements give comparisons with previous years consumption trends?
Do they provide an online chat service?
What is their average call wait time?

I find the Eon online system very good. It's clear and easy to find what you want.

Can't say on your second and third question.

And I don't know their average call wait time, but can say it's just about the only company who've never told me I've called at a particularly busy time and they are overwhelmed. Calls are always answered promptly and politely. And as I said in a previous post, Eon were the only energy company previously offering free 0800 numbers when others were using 0845 or 0870 premium rate numbers.

redux

iceman101 wrote: »

I am a customer of EDF since 2006 and thinking of grabbing this deal, saving £196 over the next year, based on previous year annual gas and electricity consumption. However, I have always found EDF service prompt and excellent. I like the annual energy statements which includes comparison of previous years annual energy consumption figures. Therefore, I have a few questions about EON customer service:

Surely you could swap to a new EdF tariff that would be fairly close to the E.on offer, like their fix to Nov 2016?

iceman101

redux wrote: »

Surely you could swap to a new EdF tariff that would be fairly close to the E.on offer, like their fix to Nov 2016?

If I fixed to Nov 2016 I could save £175 if switching to EON, which is still a significant saving. The EON tariff for both electricity and gas is lower than EDF, and £30 cashback and club points on top.

flyingflea

Does anyone know if I would still receive cashback if I switched from the same supplier. e.g. from E.ON's standard tariff to the new MSE Fixed 1 Year Collective Sept 2015 E.ON one, whether I'd still get the £30 switching cashback?

[Deleted User]

Yes

See https://forums.moneysavingexpert.com/discussion/5317437

rabialiones

hi, i have received an email from email asking me to activate my online account, but everytime i click on the link i get an 'untrusted connection ' page.
please help
thanks

r2015

hi, i have received an email from email asking me to activate my online account, but everytime i click on the link i get an 'untrusted connection ' page.

Windows 10?


Does it not give you the option to continue to the page?

If so just do it.

That is if you are sure it is the correct page.


https://www.eonenergy.com/for-your-home/your-account/register

System

I fear that someone is going to be very disappointed: (from MSE CEC Help Twitter)

switched gas/elec to new MSE Eon tariff,from last MSE Eon tariff.Saving nearly £300/year.Boom Easy process as usual

Anyone like to explain how this is possible?