Our new Sky Haggling guide - please share your feedback

[Deleted User]

Hello I've been a sky customer for 6 years the account is in my mums name I dont have contact with her anymore but I pay for the sky account and I manage the account I'm trying to cancel the service due to it not being in my name and the deal is pretty rubbish and I want to set up a new account but sky wont help me as I'm not the account holder. It's out of the contract agreement so I should be able to cancel if I give notice? 

JJ_Egan

Its not your account , can she not cancel .

Or can you cancel online with 30 days notice without them knowing its not your mother ??

secretmachines

needhelp2020 said:

Hello I've been a sky customer for 6 years the account is in my mums name I dont have contact with her anymore but I pay for the sky account and I manage the account I'm trying to cancel the service due to it not being in my name and the deal is pretty rubbish and I want to set up a new account but sky wont help me as I'm not the account holder. It's out of the contract agreement so I should be able to cancel if I give notice? 

Try and cancel via the online chat... As long as you can get past the security questions, then they'll think it's her.
Or once you're logged in, see if they can transfer the account into your name and then haggle for a better deal... That should ensure you don't get a disruption in service.

pinstrypsoldier

Hi all. I'm stuck in a Sky contract at the minute for Broadband. Is it possible to haggle for a better price if I'm stuck in a 12 month contract with 7 months left? I can't afford to cancel and pay the early cancellation fees and they would surely know that someone isn't going to pay all that money to cancel, so how/is it even possible to haggle for a better price when they've already got you by the unmentionables?
Thanks

NottmMagpie

I called the SKY cancellation number this morning to see what monthly reduction I could get. Currently £63.50 a month.
The agent was very polite and friendly.
I said I now have a Smart TV so Freeview, YouTube, Amazon Prime and free Netflix via a family member.
He mentioned package deals for Fibre, telephone and TV.
I only wanted a new deal on the TV.
As the call seemed to be concluding, he still hadn't given me a reduced price.
I thought he was bluffing, but no.
I was a SKY customer for 20 years.
They have sent me the usual confirmation email and one saying if you change your mind ring this number !
I held my nerve, but no better rate was ever mentioned.
If they don't contact me again with a better deal, it shows how they value their lomg term customer base.
I will use the £63 a month on something else.
Very surprisimg and not I was expecting.

NottmMagpie

I will miss the ability to record and schedule next episodes but I can live without it.
If they should contact me I will post an update.

JJ_Egan

pinstrypsoldier said:

Hi all. I'm stuck in a Sky contract at the minute for Broadband. Is it possible to haggle for a better price if I'm stuck in a 12 month contract with 7 months left? I can't afford to cancel and pay the early cancellation fees and they would surely know that someone isn't going to pay all that money to cancel, so how/is it even possible to haggle for a better price when they've already got you by the unmentionables?
Thanks

You have no advantage to haggle with as you say .

Detail_Merchant

NottmMagpie said:

They have sent me the usual confirmation email and one saying if you change your mind ring this number !

You could try checking www.sky.com/mydeal and see if they are offering you a deal there, now that you are in your 31 day cancellation period.

daidai

NottmMagpie said:

I will miss the ability to record and schedule next episodes but I can live without it.
If they should contact me I will post an update.

You need SKY+ enabled then you can record and schedule and watch catch-up TV on all the freesat channels (no SKY channels except for Sky news). Cost is £10 per month no contract needed.

brewerdave

NottmMagpie said:

I called the SKY cancellation number this morning to see what monthly reduction I could get. Currently £63.50 a month.
The agent was very polite and friendly.
I said I now have a Smart TV so Freeview, YouTube, Amazon Prime and free Netflix via a family member.
He mentioned package deals for Fibre, telephone and TV.
I only wanted a new deal on the TV.
As the call seemed to be concluding, he still hadn't given me a reduced price.
I thought he was bluffing, but no.

Give it another go - when I negotiated in February ,because my TV package was due to go up to ~ £74pm, the first gambit involved trying to tie me in for phoneline and broadband but I just said that I hadn't long agreed a b/band deal elsewhere with 18 months still to run. Didn't get offered much initially so cancelled and hung up. They phoned me back within 20 minutes and after the usual toing and froing (I'll have to speak to my manager !!) got offered my TV package for £35pm for 18 months ,so over 50% discount.