Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

vwman_3

mattee77 wrote: »

have CPW finally sorted out their attitude?

Just got off the phone with CPW, and in reply to your question the answer is '!!!!in NO'.

They just do not want to know, so fired off an e-mail and am waiting for a responce.

dorsetblue

I took my contract out from phones 4 u,do i need to contact them?or can i just phone o2 to cancel?

mattee77

vwman wrote: »

Just got off the phone with CPW, and in reply to your question the answer is '!!!!in NO'.

They just do not want to know, so fired off an e-mail and am waiting for a responce.

Have you recieved a text and actually used the 08 numbers, just wondering why for some its easy and others its not

vwman_3

mattee77 wrote: »

Have you recieved a text and actually used the 08 numbers, just wondering why for some its easy and others its not

Yes got the text message, and I use 08 numbers quite a lot (phone Banking), as I say the CS rep at CPW was just plain nasty, she kept on quoting that the contract could be changed at any time, and that I agreed to the changes when I upgraded back in June.

biggshot

I have called CPW CS 4 times since 1st September to cancel my contract and everytime I have been told that I will receive my PAC code in 3-5 working days. I think they are using delaying tactics until 28th September.

Is anybody else facing the same problem?

steveing64

Did not need the email template thanks anyway

i called cpw yesterday got nowwhere was told will get back to me in thirty days so sent one last email to them using there site saying i will cancel my dd after last bill as i have proof they rec my letter so as far as i was concerned that was it rec the following email today

Dear Mr *********

Thank you for your email.

I am sorry to hear that you wish to end your contract with O2 and The
Carphone Warehouse and have had no response to your letter of
disconnection.

Please accept my apologies for any inconvenience caused.

I can confirm that we received your contract cancellation letter on the
6th September 2007.

Your account will be disconnected 30 days from the receipt of your
letter, which will be around the 6th October 2007.

I would like to take this opportunity to thank you for your valued
custom, if we can be of any service to you in the future please contact
us or visit our website https://www.carphonewarehouse.com.

I trust this is fully resolved for you. If there is anything else we can
do to help you please reply to this email.

Regards
Stephen Walmsley
O2 Customer Services


thanks for all the help on this site :beer:

mzqa395

Finally O2 agree they made a billing mistake and allow me to terminate the contract free of charge after threatening to contract mass media

mobilejunkie

Contracting the mass media would cost you a lot! Lol!

iolexander

i signed up a contract with o2 through dialaphone on 23 April 2007. called o2 cs to cancel and they insist that my contarct (which appears to be o2 offline) had those changes concerning 0844/0845 numbers preplanned on 1 April so i am not affected and cannot cancel without penalty. i referred to 8.4c of t&c but they seemed not to care about it. asked them to point out the clause in t&c where it was preplanned and they coudn not but promised to send me the information by mail.
i previously sent the cancellation letter to their cs postal address given on the backpage of the bill and it tracks as "out for delivery" for 7 days already.
anyone any suggestion?

vwman_3

Got a reply from CPW stating that THEY WILL NOT under any circumstances cancel my contract, even tho it was pointed out to them that they had cancelled other peoples contracts.
Phoned them back quoting this site and what O2 themselves had told me, I was told that my contract was with CPW and they didn't care what O2 had to say.

So any suggestions.............