Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

ZINXYX

Hi,
I phoned O2 today giving 30 day notice even though I have not received letter or text. Lady I spoke to said I couldn't cancel because I had not called 08 numbers in the last 4 months even though I called one yesterday and stayed on for 30 mins.Dropped the call and phoned again;this time I was told I needed to give written notice and when the specialist team decided whether I have been using 08 numbers they will contact me.
Phoned the third time and got through to a nice gentleman who offered me 600 mins,1000txts and O2 long weekends,free N95 for £35 a mth. Is this any good?
I am on online 35: 1000 mins, 150 txts 1mb data, with rollover minutes.
Thanks

Swirlywurly

ZINXYX wrote: »

Hi,
I phoned O2 today giving 30 day notice even though I have not received letter or text. Lady I spoke to said I couldn't cancel because I had not called 08 numbers in the last 4 months even though I called one yesterday and stayed on for 30 mins.Dropped the call and phoned again;this time I was told I needed to give written notice and when the specialist team decided whether I have been using 08 numbers they will contact me.
Phoned the third time and got through to a nice gentleman who offered me 600 mins,1000txts and O2 long weekends,free N95 for £35 a mth. Is this any good?
I am on online 35: 1000 mins, 150 txts 1mb data, with rollover minutes.
Thanks

That doesn't seem like that good a deal to me but then it depends on how long you have been with O2. I have been offered the same but with 500 texts and a K810i for £28 per month.

ZINXYX

I have only been with them since July 06.Anyway told them I was going to give it some thought.I am more of a talker eventhe 150txtxs I currently have I do not use one third.

MEMBER02

I got contract with e2 save in july,as the 0870 numbers was the main reason,i emailed cpw 02 to confirm these numbers were included,i received notification via email which numbers were included ans which ones that wernt,i use 0870 almost everyday,will i be entitled to cancel penalty free?? i spoke about a month ago to 02 and cpw and they said i was not allowed,should i pursue this??if i can cancel will i need to send back handset??also who is best to contact 02 or cpw 02 department.

payless

MEMBER02 wrote: »

I got contract with e2 save in july,as the 0870 numbers was the main reason,i emailed cpw 02 to confirm these numbers were included,i received notification via email which numbers were included ans which ones that wernt,i use 0870 almost everyday,will i be entitled to cancel penalty free?? i spoke about a month ago to 02 and cpw and they said i was not allowed,should i pursue this??if i can cancel will i need to send back handset??also who is best to contact 02 or cpw 02 department.

0870 111 7200
see my posts above, t&C 11.5 (11.5.3) 11.6
implies no penalty, and no need to return handset

MEMBER02

payless wrote: »

0870 111 7200
see my posts above, t&C 11.5 (11.5.3) 11.6
implies no penalty, and no need to return handset

The contract i have with e2save is a cashmatch,will this clause affect me if i cancel with 02- if you dissconnect for any reason within 180 days of the initial bill,we will invoice you the minimum sum of £200plus vat per handset

payless

the t&C I quoted is from the ones I got on upgrade in April
( in fact the 11.5 section is for new customers, for upgrades its on the reverse side numbered 8.5 )
I have no idea if any additional terms may apply to certain cases of client

veeg33

I need some help here again. 3 days ago i write a letter to CPW to cancel off my contract. Today, i receive my PAC number. What is a PAC number? It says on the sms that i must use this PAC number by 14/10/2007 if not, i will still receive monthly bills. What does that mean? Have my contract with O2/CPW been cancel? What can i do to ensure my contract has been cancel? Does that means that i need to get a new contract to cancel this contract? Thanks in advance

dc

veeg33 wrote: »

I need some help here again. 3 days ago i write a letter to CPW to cancel off my contract. Today, i receive my PAC number. What is a PAC number? It says on the sms that i must use this PAC number by 14/10/2007 if not, i will still receive monthly bills. What does that mean? Have my contract with O2/CPW been cancel? What can i do to ensure my contract has been cancel? Does that means that i need to get a new contract to cancel this contract? Thanks in advance

You must use the pac code to end the contract. The pac code allows you to keep your old number when you transfer to another company, and your previous contract ends when the pac is taken up by the next provider you have chosen to be with.

I am waiting for mine from CFW, the best thing I have decided to do, (as if like me you havent researched your best option after leaving o2), is to transfer to Orange PAYG ( they have a free sim offer on their site at mo). They seem to be the only company that will then give you the pac code again for free, for you to port your number to its "final" resting place/new contract. Plus you can also leave it there if you dont need it again. The fact that they have sent you the pac code means that you asked for it or they have assumed you will want to keep your o2 number.

HTHs

veeg33

dc wrote: »

You must use the pac code to end the contract. The pac code allows you to keep your old number when you transfer to another company, and your previous contract ends when the pac is taken up by the next provider you have chosen to be with.

I am waiting for mine from CFW, the best thing I have decided to do, (as if like me you havent researched your best option after leaving o2), is to transfer to Orange PAYG ( they have a free sim offer on their site at mo). They seem to be the only company that will then give you the pac code again for free, for you to port your number to its "final" resting place/new contract. Plus you can also leave it there if you dont need it again. The fact that they have sent you the pac code means that you asked for it or they have assumed you will want to keep your o2 number.

HTHs

Thank you so much for your advice, Which means all i need to do is go to Orange and get the free PAYG sim card and my contract with CPW will end immediately? :T