Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

dc

Artistxman wrote: »

I bought the contract from phones4u with cash back at 6 months. Luckily it's 7th month now when I heard about the changes. I primarily bought this phone for the 08 numbers. I spoke to O2 customer services re cancellation and they gave me a address which is slightly different from the address in the back of their billing statement.

Address given to me : O2 UK, PO Box 242, Houghton Regis, Luton LU5 5WA

Address in the bill: O2 (UK) ltd, PO Box 202, Houghton Regis, LU6 9AG

Am I being misled or is it a different address. Should I include all the conditions as in the carphone letter as shown above. Suggestions appreciated. Thank you

They have probably assigned a special office to deal specifically with the increased volume of cancellations wrt 08 numbers, either to speed up replies or see how they can reduce the number of leavers.

i.e. all requests will be dealt with by the same people reading from the latest management script.

Hence the slightly different address.

Your contract will be direct with o2,I think their conditions are 8:4:c, link in post # 9, the CPW one is a copy with their bits added hence different number 11:5:3

sham11

Hi All,

I got my contract upgraded in july 07 with CPW 18 months and paid £70 for the handset my question is that if i cancel the contract
will i get the £70 paid for handset.

regards
S

mzqa395

Hello xxx,

Thanks for emailing us about the charge for the Non Geographical numbers.

Please be assured that no other UK provider offers Non Geographical numbers as inclusive minutes with the customer's standard (inclusive) bundles. As a result we've decided to charge our customers (Pay & Go and Pay Monthly) for the Non Geographical numbers with effect from 28 September 2007.

After 28 September 2007, calls will be charged at 20p per minute for 08/05/06 prefix calls and 35p per minute for 0871 prefix call for all customers.

We re sorry to hear that you wish to move your number from O2.

Your PAC Code

A PAC code is required to transfer your number to another service provider. Yours is Cxx.

Using your PAC code

The PAC code should be given to your new service provider, who ll then collect your mobile number from us. We ll close your account just as soon as your mobile number is transferred.

Not using your PAC code



A final bill will be sent within 7-14 days of the disconnection date above, which will include any charges or credits due on your account.

If you have any questions, please contact us on 08705 860 860. Lines are open Monday to Friday between 8:00am and 8:00pm, Saturday and Sunday between 9:00am and 6:00pm. Calls made to this number are free from your O2 mobile phone.

shafeeq

shafeeq wrote: »

I phone CPW o2 and they said I cannot leave and they have not sent the PAC code, I said got it. It's from CPW o2, he said it's not on their system.

He said try it.

Hi Phoned again today and was told yes they did send me the PAC code
Off I go today to look for another deal

Maybe visit PHONE4U shop today....

see what I can get

BBB

I'm fuming here, I use 0870 numbers alot mainly to get tickets for the football, just checked my bill online and been charged £9.27 for the month July-August.

Also the N95 is dire, don't touch it with a bargepole.

BBB

Wow, just spoke to them explained that

1. The N95 battery life is dire and I want to swap for another phone.
2. I'm fuming that the NGN numbers will be chargeable as of September.

He put me on hold, explained that under these circumstances I could send it back, I could then change for another phone (told him I wanted K810i) or wait for the K850i which is SHOULD be able to get for free. So I've gotta send it in, wait till October 1st and then call up and either get the K850i for free or the K810i.

Totally overjoyed with that!

Oh and I'm only a month into a new 12 month contract too!

fayraz

Just got this back from o2:

Dear Mr Fayraz

Thank you for your email.

I am sorry that you are unhappy regarding our non-geographic numbers policy. Please note, however, that O2 have been the only network not to charge extra for Non-Geographic numbers for some time. However, in order to stay in line with other network providers, this policy must be amended. I can confirm that O2 are also releasing new tariffs in October of this year which will no longer include Non-Geographic numbers. To eliminate customer confusion and maintain consistency, the change must be applied to all tariffs.

Please be aware that the most commonly used numbers to mobiles and fixed lines, such as those beginning with 01 and 02, will not be affected by these changes. Calls to O2 Customer Service (including CPW) and Telephone Helpline Association Numbers are among some of the exceptions to the NGN charges.

For further information regarding this matter, please visit O2.co.uk/specialnumbers

For customers who regularly non-geographic numbers, however, we are offering the option of contract cancellation. In order to do this, however, the customer must be shown to be a regular user of these numbers within the last 6 months. I have checked your itemised call data for your last 6 invoices and regret that as you are not a regular user of these numbers, we will be unable to cancel your contract based on this policy.

If there's anything else we can do to help you please reply to this email.

Can anyone advise me of what to do next?

italiastar

Another reason to avoid NGN at all costs - I will not do business with any company using them unless it is to my advantage. If I'm forced to use one, I usually ask them to ring me back or get them to pay for the call.

shafeeq

Does any one know what this means? Even though I already have the PAC code, CPW o2 on the phone I have been told they sent me the PAC code and I can leave without penalities?

Shafeeq

Dear Mr ****

Thank you for your email.

As you are in contract, you are unable to disconnect your mobile phone
without paying a disconnection fee, which will consist of your line
rental for the remainder of your contract plus any outstanding charges
on your account.

As we are unable to accept disconnection requests by email please send
your request to:

Reference ***
Disconnections Management
The Carphone Warehouse
1 Portal Way
London
W3 6RS

Please include your full name and address, your mobile number and your
signature in your letter. I also recommend sending your request by
recorded delivery, as proof of postage may be required.

We will send you a letter advising you of your disconnection fee and
information on how to complete your disconnection within 21 days of the

receipt of your letter.

Should you have any other queries, please reply by email.

Regards

O2 Customer Services

snuffy-laz

fayraz wrote: »

Just got this back from o2:

Dear Mr Fayraz

Thank you for your email.

I am sorry that you are unhappy regarding our non-geographic numbers policy. Please note, however, that O2 have been the only network not to charge extra for Non-Geographic numbers for some time. However, in order to stay in line with other network providers, this policy must be amended. I can confirm that O2 are also releasing new tariffs in October of this year which will no longer include Non-Geographic numbers. To eliminate customer confusion and maintain consistency, the change must be applied to all tariffs.

Please be aware that the most commonly used numbers to mobiles and fixed lines, such as those beginning with 01 and 02, will not be affected by these changes. Calls to O2 Customer Service (including CPW) and Telephone Helpline Association Numbers are among some of the exceptions to the NGN charges.

For further information regarding this matter, please visit O2.co.uk/specialnumbers

For customers who regularly non-geographic numbers, however, we are offering the option of contract cancellation. In order to do this, however, the customer must be shown to be a regular user of these numbers within the last 6 months. I have checked your itemised call data for your last 6 invoices and regret that as you are not a regular user of these numbers, we will be unable to cancel your contract based on this policy.

If there's anything else we can do to help you please reply to this email.

Can anyone advise me of what to do next?

If I have ever used a non-geographic number I can't remember but when I phoned the "I wish to leave" team and explained that I may not be a regular user but as I work I might have to phone one of these numbers and that if it wasn't for them being included in my inclusive minutes I would have gone with three mobile instead. I have sucsessfully cancelled 1 contract (4mths into 12mth contract) and changed the other (6mth into 18 mth contract) to a 1 month symplicity contract.
hope this reads ok, it gets very complicated.

also have just found this thread http://forums.moneysavingexpert.com/showthread.html?t=540784&highlight=0845
which says that orange offer 0845 nubers as part of bundled minutes off peak on one of their plans