Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

mattee77

shafeeq wrote: »

Further to my saga

I had this email today

"Dear Mr ***

Thank you for your email.

O2 are making the change because until now they have not been charging
the customers for the higher cost of calls to these numbers, but as
these numbers have become increasingly popular, O2 are finally aligning
with the other networks. O2 have been the last network to comply with
these charges as the other networks already charge for calling these
numbers.

The most commonly used numbers to mobiles and standard fixed lines,
such as those beginning with 01 and 02, will not be effected by these
changes. Also calls to O2 Customer Service Teams (including The
Carphone Warehouse) and Telephone Helpline Association Numbers are among some of the exceptions to the Non Geographic Numbers charges.

All mobile networks in the UK charge for numbers with the 08 prefix and O2 and The Carphone Warehouse offer a number of services which can reduce the cost of international calls for customers who use 08 numbers to call overseas:

Discount Country – If you call the same number regularly, this service gives you a cost effective alternative to a landline from just £0.09 per minute. Discount Country costs £3.00 a month.

Country Calling Plan – If you make over two minutes of international calls a month to one country included in the Country Calling Plan then these calls can be discounted by as much as 82% for just £0.99 per
month.

TalkTalk – On the Talk2 and Talk3 plans, TalkTalk offer free calls to landlines in 36 countries worldwide, from just £10.50 per month. These

countries can be found at:

http://www.talktalk.co.uk/talktalk/servlet/gben-server-PageServer?article=MAIN.UK.TALKTALK.STATIC.TESTHUB2


For further information on O2 International services please check these
out on the following link:

http://shop.o2.co.uk/tariffs/simonly?ref=ConHPBannerSave150

We have always stated in our customer terms and conditions that
customers will be charged for call non-geographic numbers. It is also
stated in our terms and conditions that we may change this agreement
and the charges at any time, if we increase our charges for the elements of
the service you are using or change the terms and conditions of this
agreement to your significant disadvantage (in our reasonable opinion),
we will give you 30 days notice in writing before the change takes
place.

Changes may also be found of the O2 website www.O2.co.uk and The
Carphone Warehouse website www.carphonewarehouse.com, please check
these sites regularly for updates.

As previously advised as the used of the 08 prefix is a small
percentage of your overall usage, you will not be at a significant disadvantage with the change of service. Therefore should you wish to cancel the contract we would ask that you pay a disconnection fee, which will consist of your line rental for the remainder of your contract and any outstanding charges on your account. This will be approximately
£238.98 including VAT.

As we are unable to accept disconnection requests by email please send
your request to:

Reference ****
Disconnections Management
The Carphone Warehouse
1 Portal Way
London
W3 6RS

Please include your full name and address, your mobile number and your
signature in your letter. I also recommend sending your request by
recorded delivery, as proof of postage may be required.

We will send you a letter advising you of your disconnection fee and
information on how to complete your disconnection within 21 days of the

receipt of your letter.

I apologise for any inconvenience caused.

Your current call charges up to 27th August 2007 are: £**** excluding
VAT. You have currently used *** minutes out of your calling allowance
of *** minutes.

Regards
Customer Services for O2"

ANyway I replied back arguing again, saying that If that's your final response please let me know and then I will go to OFCOM.

YEsterday I also sent them recorded letter, so just got a phone call saying I will get a pac code with 48/72 hours and can leave without any penalities.

I took an upgrade on 14 aug N95 phone, the new mins have not started till middle of next month.

They said nothing about returning the phone

Shafeeq

was this an cpw account if so what is the email address please

shafeeq

mattee77 wrote: »

was this an cpw account if so what is the email address please

Hi Mattee

It was O2 CPW, I emailed from cpw website,

http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.COMPINFO.NEWCONTACTUS.MENU

Shafeeq

utilitybroker

O2 at the CPW will argue the toss to the cows come home if you were a light user or non user of ngn numbers. l3ond on the Niftylist site the poster who caused this thread to start recommends the following approach to O2 at the CPW if you have difficulties.I quote his recommendation.



"See: http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.ORDERONLINE.NETWORKTERMS.O2

Your see the latest T&C say:

Quote:
11 Ending the Agreement
11.5 You may end this Agreement at any time by writing to CPW at the above address to give notice if:
11.5.3 if you are a Consumer Customer we increase Charges (for) calls, messages or data that form part of your inclusive allowance or your Line Rental Charges or change this Agreement to your significant disadvantage, provided you give us a minimum of 30 days written notice (and provided you notify us within one month of our telling you about the changes). This does not apply where the increase or change relates solely to Additional Services in which case you may cancel, or stop using, that Additional Service.


So as they have increased call charges from the 28/9/2007 ,you should be able to cancel your contract forthwith subject to 30 days notice without penalty.

It does not appear to matter if you have used the service to call ngn,or if you have not been put at financial disadvantage.The very fact they are going to put up their charges is clearly grounds to cancel.

Make it very clear to them the contract clause in question which allows you to cancel your contract does in fact state several reasons why the customer, may end the contract, and the reason why you to wish to cancel now is because you CPW/O2 intend to increase call charges.

Good luck."

ravster

To add to the above point;

Clause 15.1 of o2's Terms and Conditions:

15.1 We may change this Agreement and the Charges at any time. If we increase our Charges for the elements of the Service you are using or change the terms and conditions of this Agreement to your
significant disadvantage (in our reasonable opinion), we will give you 30 days' notice in writing before the change takes place.



If you have been given the notice by o2, whether it be by text message, email or a letter, then they have already deemed you to be at significant disadvantage otherwise they would not have notified you of the change.

snuffy-laz

After reading these threads I contacted O2 and cancelled 1 of my contracts without any problems. My other contract I moved to a sim only contract which is a rolling 1 month contact with more minutes, texts and download but £10 less. I decided to take this as I have a smart phone and the o2 insurance is the only 1 I have found which adequately covers it.
During the call the opperator told me they have access to a website which gives non gepgraphic number alternatives but they stopped short of telling me what it was. Quick search on google and I found this http://www.saynoto0870.com/search.php not every number listed here but a start.

whereruuk

Please can somebody send Draft letter to cancel

shafeeq

Seems like CPW O2 got no clue.. It must have been my letter the reason I had a phone call yesteraday afternoon, telling me that I can leave without any penalties. That I will get a PAC code.

Today had an email response to my email sent yesterday morning


"Dear ***,

Thank you for your email.

Please be advised that O2 have been the only network not to charge
extra
for Non-Geographical numbers for some time; however, in order to stay
in
line with other network providers they must amend the policy.

Our new tariffs will no longer include Non-geographical numbers and to
eliminate customer confusion and maintain consistency, the change must
be applied to all tariffs.

As from the 29th September 2007 all Non-Geographical numbers will be
withdrawn from O2, Carphone Warehouse customers bundle allowance. This
means that all customers will pay £00.20 pence per minute (unless
other
wise stated) to call numbers beginning with:

0800, 0808, 0870, 0500, 06, 0844, 0845 and 0871 numbers will still be
charged at £00.35 pence per minute.

All calls made to customer services on 0870 111 7200 will be free from
your O2 at The Carphone Warehouse handset.

I would like to advise you on the following Terms and Conditions for
changes to the agreement.

Clause 15 15.1 – We may change this agreement at any time. If we
increase charges for the element of the service you are using or change

the terms and conditions of this agreement to your significant
disadvantage (in our reasonable opinion), we will give you 30 days
notice in writhing before the charge takes place. We will notify you as

detailed in Clause 19.7

Clause 15 15.2 – Changes to the charges will be posted on our website

www.o2.co.uk Please check this regularly for updates. We will notify
you
of call charges premium rate services operated by third parties.
Details
of these charges and any charges will be available on our Website.

Clause 15 15.3 – Changes to the Terms and Conditions of this
agreement
will be posted on our website at www.carphonewarehouse.com Please check

these regularly as continuing to use this service after the changes
have
been posted on our website will mean that you agree to these terms as
amended.

We have notified you by Text and via Post and have done all we can in
line with the Terms and Conditions of your contract.

Once we have received your disconnection letter we will send you a
letter regarding your disconnection fee, this will consist of your line

rental up until the end of your contract. Once we have received your
disconnection fee your account will disconnect within 72 hours.

Please except my apologies for any inconvenience that this matter may
have caused.

If there's anything else we can do to help you please reply to this
email.

Regards

O2 Customer Services"

But just now I got a text message giving me a PAC code

Shafeeq

shri_2

Just recived PAC number from o2cpw. Number have to be used before 30 days other wise they will stil bill if I donot use it.

shri

ravster

whereruuk wrote: »

Please can somebody send Draft letter to cancel

My draft letter to send to o2 cpw:

http://files-upload.com/files/470733/02_letter2.doc

mattee77

whereruuk wrote: »

Please can somebody send Draft letter to cancel

There isnt a draft letter as such. Heres a copy of mine. obviously change it to reflect your own circumstances
:T

CAREPHONE WAREHOUSE CUSTOMERS

Disconnection management
Carphonewarehouse
1 portal way
London
W3 6RS

Account references

Mobile Number



Dear Sir or Madam,

I have recently received a text message time and dated: [time date] in relation to my current contract. I am not happy that you are going to remove these numbers from my inclusive minutes.

In my contract it states

11 Ending the Agreement
11.5 You may end this Agreement at any time by writing to CPW at the above address to give notice if:
11.5.3 if you are a Consumer Customer we increase Charges calls, messages or data that form part of your inclusive allowance or your Line Rental Charges or change this Agreement to your significant
disadvantage, provided you give us a minimum of 30 days written notice (and provided you notify us within one month of our telling you about the changes). This does not apply where the
increase or change relates solely to Additional Services in which case you may cancel, or stop using, that Additional Service.

[insert any additional info here]

I therefore wish to cancel my contract under section 11.5.3 of my agreement with no penalties. I also require a PAC code to migrate my existing number to a different provider.






I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive my Pac Code.



If you do not respond, or you do not respond positively, within this time period, I shall contact OFCOM. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

I look forward to hearing from you shortly



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