Attention :O2 to charge for all 0844/0845/0870/0800 calls including old contracts

ksrao

I am with o2 through E2save.18/12 contract since Mar2007 for 600 free minutes and 600 text.I am using phone predominently for NGN.I want to cancel my contract but dont know where to send my cancellation letter.Any idea?

dgunn

mattee77 wrote: »

was that with carphonewarehouse

no that was just with o2

usenetz

ksrao wrote: »

I am with o2 ...I want to cancel my contract but dont know where to send my cancellation letter.

Isn't the correspondence address on the back of your bill? However, remember if you want to keep your number you should call and ask for a PAC (Porting Authorisation Code) rather than write - the PAC will cancel your contract when used.

john

pingu

pingu wrote: »

i am on o2 400 online joined in april moving from cpw o2

received the texts today my main reason to join o2 was to use these numbers which i use a lot

i hope i can cancel will call them tomorrow

just called o2 and was told to email or write to cancell OR they could put me on simplicity £15 a month

i asked what about Pay as you go?

i want to keep the number

he said yes i can go on payg straight away o2 will send new sim and PAC in the post and the contract will be cancelled:D

seems an easy way to do it:beer:

lisso68

I have been trying to speak to retention since last night, at various stages of course, but I can't get through anyone, "we're sorry for the delay, ....................., one of our advisers will answer your call as soon as they become available" Yeah sure.
It's costing me a fortune! :mad:

I mainly use my minutes to call abroad via 0845, can't see the point of using O2 anymore...

Virgin pay as you go, I'm coming back!!!
And I'm subscribing to TalkTalk for the free international calls... :T

avi_3

i haven't recievd any communication yet informing me of changes from 02. Into a 18/12 contract started in May after upgrade.

Not sure what to do. Should i be calling them?

millie

usenetz wrote: »

Perhaps you could scan the leaflet and upload somewhere for those affected. I also have this: btupfront.htm

john

They changed several of the prices & conditions a long time ago. The peak time is now from 7.00am and not 8.00am they did not even tell me about the changes until I called them and asked why I was being charged for calls between 7.00am & 8.00am, they ended up having to refund me the charges but from then on I did not make calls at those times. The price of the call have been increased substantially since the original contract. If I think about it we should be making a big fuss because we paid up front for life, agreeing to the terms we were offered at that time and may have not agreed to the contract had the terms been different. The only problem is that PUFFL customers have nothing to gain by cancelling because we do not pay line rental and do still get a number of free calls

Sy1

Have just spoken to o2 Online Retentions and have been allowed to cancel my 18 month contract (only 5 or 6 months in) and am transferring my number to o2 Pay & Go.

No questions asked, was really easy. They offered a transfer to the Simplicity 30-day rolling contract but allowed me to move to Pay & Go anyway.

Don't know if o2 Online uses different Call Centres/Staff to regular o2 but it was very straightforward for me. I do use NGNs but not a lot - just the odd calls to Customer Service/Telephone Banking numbers etc.

Matt_Nixon

OK emailed O2 yesterday evening, requesting my PAC (3 months to run on my current contract), just got my PAC via email.

Will be moving to a Vodaphone SIM only deal, saving at least £15 / Month.

raghavendray

Can anyone who has already cancelled their contract pls answer this?
Do you get to keep the handset? If so is it only in some cases? Thanks