OSPS cashback help

Quentin

The answer will be in your specific contract ts + cs.

Gameplayers

Quentin wrote: »

The answer will be in your specific contract ts + cs.

i have just checked the ts + cs, but it didn't say within how many days i have to send it by.... any idea pls???

"Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were connected on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below"

thanks a lot

mobilejunkie

It does say. You just haven't read it properly. In any case there's more than one set of t&c. You pays your money and you takes your chances. You can work it out from what's on here if you wish:-

http://forums.moneysavingexpert.com/showthread.html?t=558661

Gameplayers

please, i would be very grateful if anyone can tell me which month bill to send???

my contract starts 31th of May, and i need to send the 4th bill in 120 days, which one should i send please and by when ??

many thanks

__lsx__

I suppose OSPS seems unfair, but I've followed their t&cs to the letter for a couple of years on contracts with them and it's been fine. However, the pricematch 12 month deals seem to have slightly tighter terms (like £10 administration charges and forfeiting later cashbacks) which I'm sure didn't used to be there.

Gameplayers, your window of claiming your first cashback is 1st October until the 30th/31st of October (but leaving a day or so for the post I'll assume it's the 28th). Take the bill you received for September. Imagine for arguments sake it's dated the 18th September. This bill would cover a claim sent to OSPS within the period of the 19th, 20th, 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, 28th, 29th and 30th of September and the 1st, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th, 9th, 10th, 11th,12th,13th,14th,15th,16th,17th October and perhaps the 18th of October.
Your next bill dated the 18th October would cover the 19th, 20th, 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, 28th, 29th, 30th and 31st of October + the 1st, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th, 9th, 10th, 11th, 12th, 13th, 14th and 15th of November.

But remembering your claim window is 1st October to 28th October, you must send the correct bill at the correct time. Also I would imagine OSPS go on the day they receive the claim, not the day you sent it on. So bearing in mind the imagined bill date, if you were to send the claim today (the 4th Oct) you must send the bill dated the 18th September as that covers the 4th October. And if you sent the claim on the 12th the 18th September bill is still the one you'd use. However, if you were to send the claim in on the 20th October, you couldn't use the 18th September bill as it'd no longer be vaild; you'd have to wait for the 18th of October bill to arrive and use that instead.

Gameplayers, I hope that makes some sense & helps u understand that the question you have asked is impossible to answer without knowing your billing cycle date. Just from writing the above out I've realised how limited the claim window is, because realistically a hypothetical bill dated the 18th October isn't going to reach you until perhaps the 25th and leaving time for post, leaves very little time to get the cashback claim into OSPS before the claim-window ends (in this imaginary case). It would be so much easier if the billing dates were synchronised to the contract start date.

Note that as I understand it, a bill is valid for 30 days (probably including the bill date itself), whereas you have 28 days from the 4th/6th etc monthly anniversary of your contract start to get the claim to OSPS.

Kudos to mobilejunkie for telling it 'how it is' in t'other posts too.

allanhamer

Well what a mess OSPS cashback is. Before anyone comments I've read thread after thread on here followed what has been said and am still having problems. Here's my story so far.

I have a OSPS price match deal which the contract started 27 May 07. My 120 day anniversary is therefore 24 Sept 07 which is 120 days after connection, this is we will say my valid claim from date.

My bills are dated the 4th of every month, the T&C say (sorry to those who know them off by heart!!)...

"Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were connected on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection."

My 4th September bill shows advanced line rental covering the period 4 Sept 07 to 3 Oct 07 which I figured shows I have been connected for 120 days. I confirmed the dates etc over the phone with them as I messed up initially by sending in my 4 Sept bill on 21 Sept which OSPS received on 22 Sept, which in turn was before my 24 Sept valid from claim date. Still with me?.... good

Anyway, today I have received another letter from then saying my claim is still submitted to early!!! Crazy.... I will be on the phone to them tommorow morning to try and sort out but surely if there own staff cant follow their T&C how can they expect customers to? I presume they want me to send in my bill dated 4 October 07 instead? My problem here is that it may well be outside the claim window which I think is one calender month from the valid claim date i.e. 24 Sept + 1 month = 24 October. If it takes 2 weeks for me to receive the 4 Oct bill it's not really leaving me much time if any to submit the claim.

What is any one elses experience? dare I ask?

Am I being stupid or have I done everything correct as per their T&C? Seems I have in my eyes. OSPS, their following of their own T&C, which are very dubiously worded in my opinion, perhaps intentionally to confuse their customers are an absolute disgrace. While I understand some people may not have researched and looked things up in relation to the T&C one has to wonder if the sort of hassle that people are having to go through is acceptable or whether the T&C should be in "plain english" and not leave things open to interpretation. Its all a bit of a shambles to be honest. One has to wonder how many people will just give up and not bother!

Thanks for any advice or other peoples experiences.

Allan

mobilejunkie

Can't say I read all that; its' the first of the new wave of problem I've been expecting. You will shortly be followed by hundreds, if not thousands, methinks. I have tried to sum this up on the thread:-

http://forums.moneysavingexpert.com/showthread.html?t=558661

In your case (for example) their "claim window" would, in fact, start on 27th Setpember, not 24th. But then the legal t&c dictate you would need to send the October bill.

Gameplayers

has anyone received their October bill yet? :S

allanhamer

Yeah I had mine a few days ago. Dated 4 October.
I spoke to OSPS today.... seems I had done everything correct but there system said I was on their normal T&C and should have only claimed at month 6. They corrected their system now and after me faxing through the bill that they returned to me they will be paying the cashback they owe me. Result, albeit rather a bit of a cat and mouse chase!

yatin123

Hi There,
I really had a tough time with an OSPS guy over the phone. I am on a price match deal and mistakenly had Online billing with O2 CPW. I am supposed to send in my bill dated 28 Sep after 12 Oct. I did call up CPW O2 before the sep bill was generated to cancel online billing. I made a couple of calls to make sure that it was cancelled and that a paper bill will be sent. But, I only receieved a copy of my Aug bill by post.
When I called up OSPS, the guy was so rude and said, I shouldn’t have subscribed to online billing. He said if I send in online bill, my cashback will not be approved. I called up CPW O2 and asked them why they didn’t cancel my online billing. They told me that they will send in a copy of Sep bill to me. When I told them that OSPS will not accept my cashback if I send in online bill, they told me that as OSPS is part of CPW, they will be able to see the notes on the system. From the threads here, I understand that they will not accept a copy bill also. Is it some kind of dirty game that they are playing? I really wonder why CPW O2 didn’t cancel my online billing. Is this part of their fraudulent activity that they have designed their system to not to cancel online billing if the number is on Price Match deal?

This is very very unfair and I really want to punish them.

I am planning to take it to small claims court. Can you tell me if this is a valid case and will I get a chance to win?? I will read the threads on this forum to see how to take them to court in the mean time!