PPI Reclaiming successes and failures

sexandthecity

marshallka wrote: »

We had the same trouble with our bank complaint and in the end I rang the bank and asked for it. It was then they transferred direct to our bank account. I asked FOS how long it would be and they said like they have with you that there is no timescale as such but its usually about 4 weeks. Ours took about that I think. I have noticed someone on here last week say that some firms are now taking 90 days or so but I would just give the firm a shove in the right direction if you can. Well done on your win though. :beer::T

Yes I have debated ringing Nationwide myself, I dont know if its against the FOS rules though, maybe I will drop them an email and ask or should I go through them direct ?

Thanks for your help again !

marshallka

busbyh wrote: »

:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j
FANTASTIC, MARSHALLKA, YOU'VE EARNED IT AFTER ALL YOUR HARD WORK
:beer::beer::beer::beer::beer::beer::beer::beer:
You never know, you might just get that hamper and bubbly:D:D

He sent me an email to say he has actioned the redress and would let me know when it is done and dusted. I sent one back again (I had already mentioned it on the phone!!!:o) and said look forward to the redress straight to the bank and that I assumed the hamper and bubbly would be by royal mail:eek:. Not had one back....:rolleyes:.

:rotfl:

marshallka

sexandthecity wrote: »

Yes I have debated ringing Nationwide myself, I dont know if its against the FOS rules though, maybe I will drop them an email and ask or should I go through them direct ?

Thanks for your help again !

I would not think that there are any rules on whether you contact them after FOS involvement. You are only looking after your interests really and sometimes we have to.

Good luck and let us know how you get on.;)

sexandthecity

Indeed, I have sent them an email to ask in the hope they will tire of me and send me the letter lol. I shall call Nationwide tomorrow anyway thanks marshallka

amersall

marshallka wrote: »

CHeers Di. I will not settle till money is in the bank though. They have asked for our account number to do it direct and i was right about how rebate complaints are worked out. I don't know how others get the interest included in theirs but I had this offer two weeks ago and then have asked the FOS to agree or disagree that whereby a rebate complaint is sorted out that the associated interest charged at settlement cause of the PPI (not interest on the loan but just the PPI bit) be inclued in the rebate redress or not. FOS took a whole week and half to get back as they did not know and I was told it would then be a precedent if it was to be included. Last week TWO Ombudsman have actually agreed that associated interest is not included. I thought not but just wanted clarification of this before accepting. Its the LENDER who makes on the interest..... so confusing when you have a lender, broker and insurer.... about who is responsible for what.

well done to you, have been reading on here about your claim and had fingers crossed for you, glad you finally got there and good for you for sticking it out

Rovers9495

Hi, New to this. Have been reading these posts for a few months now after sending my 1st letters to Northern Rock & HSBC, sent first letter to NR on 23rd Sept, recieved a letter & questionaire which i filled in posted next day, this morning i receive a letter back from NR asking for more time, as it was over the 8 weeks i had alredy posted 2nd letter, strange thing was there letter is dated 23rd Nov and sent first class ( 8 Days !!! ), in this letter they say "if im not happy contact the ombudsman enclosed is a leaflet with details of the scheme and how to contact them" guess what no leaflet, i know i can get the details off this site but i feel they are just being as slow as humanly possible, hopefully they will receive my 2nd letter and sort it out.

rich_months

The Ombudsman wrote to me at the end of last week to inform me that my bank had agreed to repay all payments and 8% interest on each.

I originally complained to my bank in August, they responded with a no eight weeks later. May letter to the Ombudsman was sent in the middle of October, so it was only with them for about six weeks.

Very happy! So thanks to everyone on here for the advice, both directly and indirectly.

di3004

rich_months wrote: »

The Ombudsman wrote to me at the end of last week to inform me that my bank had agreed to repay all payments and 8% interest on each.

I originally complained to my bank in August, they responded with a no eight weeks later. May letter to the Ombudsman was sent in the middle of October, so it was only with them for about six weeks.

Very happy! So thanks to everyone on here for the advice, both directly and indirectly.

Fantastic Rich, well done and very quickly as well, especially with the FOS.
Congratulations.
:beer::T:beer:
And your very welcome.;)

di3004

Rovers94/95 wrote: »

Hi, New to this. Have been reading these posts for a few months now after sending my 1st letters to Northern Rock & HSBC, sent first letter to NR on 23rd Sept, recieved a letter & questionaire which i filled in posted next day, this morning i receive a letter back from NR asking for more time, as it was over the 8 weeks i had alredy posted 2nd letter, strange thing was there letter is dated 23rd Nov and sent first class ( 8 Days !!! ), in this letter they say "if im not happy contact the ombudsman enclosed is a leaflet with details of the scheme and how to contact them" guess what no leaflet, i know i can get the details off this site but i feel they are just being as slow as humanly possible, hopefully they will receive my 2nd letter and sort it out.

Hello there

I think they all have a backlog of complaints to deal with, but its entirely up to you if you want to wait a little longer, maybe give them your own timescale for example 14 days and if no decision have been made by then, take your complaint to the FOS.
Good luck with this and hope you hear from them soon with a positive outcome.;)

stellaboy

Trying to claim off Halifax credit card PPI but when i sent SAR no record of my account,sent SAR off to MBNA and had info off my Halifax card,( MBNA took on the card)spoke to Halifax on the phone about this and they informed me that MBNA are now in charge of the account,had a letter off MBNA today saying that a cheque £277 will be sent under separate cover,well short of my calculations.Phoned MBNA this evening had a chat with the case manager and told her my concerns,she said that was the premiums were from 2005 when they took on the card,she said she will phone me back tomorrow i reckon im still owed about £650 have a letter here saying that the PPi was put on the card Feb 2003