PPI Reclaiming successes and failures

[Deleted User]

PJ39 wrote: »

where can I find these template letters that are used in the pursuit of a claim please. New MSE READER.

http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

Templates;
http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance#letmain

skintdad

Phoned Halifax PPI Dept last week to start complaint about PPI that was on 2 loans I had with them in late 90s. I didn't have any paperwork or policy/account numbers for the loans but gave then the D/ number from my current account. Received questionnaire forms in Saturday's post and it had a 7/ loan agreement number on it. As I was complaining about 2 loans with PPI I rang up to find out if I would have to fill in 2 questionnaires for the 2 loans and they said no they can all be done on one. I asked if they had the other agreement number and they said they had 3. Nice surprise. These were all from around 1998 to 2000 and were only small loans. I put off complaining as I thought that with 16 years plus gone by and mergers to become HBOS then part of Lloyds that they wouldn't have any paperwork available but it was all readily available on the phone. I'll let you know how I get on. Basis for complaint was the Halifax advertised lower interest rate for loan if taken with PPI and also that staff told me I would have better chance of acceptance if I took it

Yehudidarlo

Newbie on this site - Had recent PPI reclaim from Barclays, no problem. As it was in joint names both myself and my Wife received 50% of the payout. I had been advised that, as this payout is classed as savings and not earned income, we could reclaim the tax paid on it. We both submitted R40 forms to HMRC to do this. I got my cheque within 2 weeks whereas my wife was told she did not qualify.
I phoned them to find out why and was told that PPI payments are classed as a special one off and do not form part of the Personal Savings Allowance. They are therefore taxed as earned income - I, as a retired non-taxpayer, got mine refunded whereas my Wife, as a taxpayer, did not.
Has anybody else had experience of this?

[Deleted User]

Yehudidarlo wrote: »

was told that PPI payments are classed as a special one off and do not form part of the Personal Savings Allowance. They are therefore taxed as earned income - I, as a retired non-taxpayer, got mine refunded whereas my Wife, as a taxpayer, did not.
Has anybody else had experience of this?

Yes, all taxpayers have to pay tax on PPI redress.

You as a non-taxpayer got a refund.

Whoever "advised" you that PPI redress was counted as savings for tax purposes is who you should be taking issue with.

BiscuiitMan

Hi,

In 2013 I contacted several card companies myself as I believed they had missed sold Ppi insurance to me. All of them refunded the PPI with the exceptions of Natwest and Lloyds
Stupidly I believed that they must be right, so did not pursue my claims to the FOS.
Last year Lloyd wrote to me stating that they had wrongly assessed my claim, and in the end refunded my Ppi.
This suggested to me that Natwest had done a similar thing. However well over 6 months had passed. Then a few weeks ago a friend told me about the Martin Lewis program about PPI, in this Martin said if you didn't got to FOS over 6 months ago write to the bank, ask them to open a new case and reassess you claim.
I did this, Natwest responded with a standard letter saying the would investigate my claim,sent several text messages saying I could expect a final decision letter by 14/7/16 then yesterday wrote to me with a letter restating their final decision from Jan 2013. In other words not a new assessment. I did call the FOS but they think the bank will instantly reject their investigation using the 6 month rule.
This Ppi policy goes back to 97, and I suspect owes me in excess of £20k in addition when my circumstances changed quite dramatically in 2008 I tried to cancel the policy over the phone and was subjected to a very hard sell on two separate occasions. Despite the fact my finances were being managed by the Cab at this point (and still are). I belive Ppi was missold as it was my first ever credit card, and I was told by bank staff that adding the PPI would make sure I was accepted.

I am probably going to write back to the Natwest and restate that I asked them to start a new investigation, not write back to me with the same information. Does anybody have any other suggestions?

Thanks in advance.

dunstonh

Last year Lloyd wrote to me stating that they had wrongly assessed my claim, and in the end refunded my Ppi.
This suggested to me that Natwest had done a similar thing.

That is not a correct assumption. Lloyds and Natwest do not do things the same way, do not have the same staff, products or sales process. Lloyds, however, were known to have issues and were instructed by the FCA to review old complaints.

Then a few weeks ago a friend told me about the Martin Lewis program about PPI, in this Martin said if you didn't got to FOS over 6 months ago write to the bank, ask them to open a new case and reassess you claim.

That is not how the complaints process work and Martin Lewis was wrong on this.

I did this, Natwest responded with a standard letter saying the would investigate my claim,sent several text messages saying I could expect a final decision letter by 14/7/16 then yesterday wrote to me with a letter restating their final decision from Jan 2013. In other words not a new assessment. I did call the FOS but they think the bank will instantly reject their investigation using the 6 month rule.

All of that correctly follows the complaints process and is the expected outcome.

I am probably going to write back to the Natwest and restate that I asked them to start a new investigation, not write back to me with the same information. Does anybody have any other suggestions?

You cannot demand a new investigation. Natwest are correct. Martin Lewis is wrong.

[Deleted User]

BiscuiitMan wrote: »

I am probably going to write back to the Natwest and restate that I asked them to start a new investigation, not write back to me with the same information.

You are labouring under the assumption that NatWest made the same error in rejecting your complaint as Lloyds. It was actually partly due to the Lloyds debacle (for which they were fined) that MSE published an article based on Martin Lewis's advice to retry complaints "just in case" they had been wrongly rejected. This was to ensure that no one who had been wrongly rejected (mostly by Lloyds, but also a few others) could possibly miss out. However, Lloyds was pro-active in contacting you directly about refunding PPI they had previously refused, so you didn't miss out.

Now you are pushing NatWest to re-open your complaint with them, but you are giving them no valid or compelling reason to do so. It's logical therefore that they are not wasting resources and are simply reiterating their original rejection. Despite what Lewis said, this is not classed as a new complaint and so you have no access to the Ombudsman three years on.

If I were you, I'd count myself fortunate that your Lloyds PPI was (eventually) found to be rejected wrongly and accept the reasons NatWest gave for originally rejecting your complaint.

NatWest won't be as obliging in future if you keep trying to re-open a complaint that had a "full and final" response back in 2013. Three years on, you really need to move on from this....

ginquinn

Yesterday I received a PPI reclaim cheque from Barclays (for a Barclayloan), for £2540 and 21 pence!

Happy Bunny!

minno_2

I successfully reclaimed PPI from a Barclays loan I had in 1999 and received a cheque for over £7000!

I was convinced I'd never ever taken out PPI, so for years didn't think about looking into it. A friend of mine had reclaimed from a credit card years ago and more recently wrote to some other providers to check if he had PPI going back further. He did and received several thousand pounds.

I decided to write to any credit card providers I could think of that I'd had over the years, simply stating my previous addresses and whether I'd had PPI or not. As I thought, most wrote back saying I didn't have PPI and then I got a letter from Barclays. They had records of a credit card and 2 loans that I'd completely forgotten about. The cards didn't have PPI on them, but the loans did. They asked if I'd like to complain about it, which I did by filling in an on line form. Within about a month I received a letter and cheque enclosed for £7000. I was gobsmacked but very pleased and it couldn't of come at a better time!

devon-tony

Barclaycard. Ppi from april 2003 till december 2006
Total refund 2440.90 after tax.
My first ppi refund and im literally dizzy and sick lol.
My lil girl is going to get spoilt

Barclay loan upheld but waiting for amount.

Hbos and nram still deciding