PPI Reclaiming successes and failures

Tony_Doolin

I just claimed back 2,500 pounds of "Miss Sold" PPI (including interest and compensation) from Barclays Bank from a Business loan that I took out in 1996 ! The bad new is that I went Bankrupt in 1996, therefor the cheque went straight to the receivers and I got nothing.
Ah well, easy come easy go I suppose ! I have other claims for PPI going through but now worried that if there is a refund due that it will also go to the Bankruptcy people, even though these loans were take out after I was discharged from Bankruptcy.

Tony_Doolin

I never had any paperwork from my loan going back to 1996 and I still got paid out.

Mersey_2

Well done. It shows pursuing it works.

dunstonh

Tony_Doolin wrote: »

I just claimed back 2,500 pounds of "Miss Sold" PPI (including interest and compensation) from Barclays Bank from a Business loan that I took out in 1996 ! The bad new is that I went Bankrupt in 1996, therefor the cheque went straight to the receivers and I got nothing.
Ah well, easy come easy go I suppose ! I have other claims for PPI going through but now worried that if there is a refund due that it will also go to the Bankruptcy people, even though these loans were take out after I was discharged from Bankruptcy.

PPI redress on debts that were taken out prior to bankruptcy does not belong to you and you have to give it to the OR. For loans taken out after discharge, the money belongs to you.

[Deleted User]

Tony_Doolin wrote: »

I never had any paperwork from my loan going back to 1996 and I still got paid out.

You mean the Official Receiver was paid out

Mersey wrote: »

Well done. It shows pursuing it works.

I imagine the records were kept far more easily accessible precisely because of the bankruptcy. I also suspect that the complaint may have been paid out deliberately because it was going to the OR.

Tony_Doolin

Yes Mersey, its definitely worth pursuing.


Thank you for that information dunstonh. I have got a few claims going through, some of them before the bankruptcy and some of them after. I guess I will just not pursue the ones prior to the bankruptcy, the official receiver has had enough from me lol.


Moneyineptitude, yes the Official Receiver has had a nice day today because of me lol.

stephen_heapy

I was rejected by Capital One when I tried to reclaim my PPI, this was in 2013. As we were moving house at the time I didn't bother to chase it even though I knew that I were entitled to a refund. Last month following an article about trying again I sent another request via the Ombudsman letter template. Again I have been refused as Capital One say's that my claim is time barred etc. I've just contacted the Ombudsman who has confirmed this as 'technically' correct and said that if Capital One enclosed information about contacting the Ombudsman in the first rejection Capital One have covered themselves and we probably have no case against them. The person I spoke to there also said that Capital One were one of the worst companies to deal .I am totally confused as I thought that this second application would start the process of reclaiming again, apparently not so. Has anyone else had similar experiences?

[Deleted User]

stephen_heapy wrote: »

I thought that this second application would start the process of reclaiming again, apparently not so.

You can realistically complain only once. Only if you have very compelling evidence not in your original complaint should you ask for a rejected complaint to be re-opened. Obviously, you have left it too late to refer your complaint to the Ombudsman and so that option is now forever closed to you. .

Some banks (not all) have had to re-open rejected complaints because it has been found that their complaint handling procedures were not robust enough. This led to the MSE article suggesting that anyone who has had rejected complaint might like to complain again. That article is littered with errors, unfortunately, because the Banks concerned have had to contact those affected complainants directly when reconsidering their concerns. Nobody has to ask those Banks to re-open their complaints, the Banks already know those who have to be contacted.

The MSE article is well-intentioned, but is unfortunately setting people up for a disappointment.

Basically, your specific complaint was ended in 2013 when you didn't bother to refer it to the Ombudsman within six months of being rejected. Attempting to complain again now has been a waste of your time and the bank's and you are not time-barred on a "technicality" but on the basis I've outlined above.

In addition, the person manning the Ombudsman call centre may well feel that Capital One are "one of the worst companies to deal", but this would be a personal opinion and not something you can complain about to Capital One!

Only if Capital One voluntarily agreed to re-open your case would you have ever had any chance with this. Clearly, they haven't agreed to.

stephen_heapy wrote: »

I've just contacted the Ombudsman who has confirmed this as 'technically' correct and said that if Capital One enclosed information about contacting the Ombudsman in the first rejection Capital One have covered themselves and we probably have no case against them.

"Probably" have no case?
In 2013, the Bank will have written rejecting your complaint and definitely enclosing details of how you could refer it to the Ombudsman service if you remained unhappy with the result.

You only had six months to do this and moving home is not reason enough for a three year extension on that time limit. Sorry.

dunstonh

I didn't bother to chase it even though I knew that I were entitled to a refund.

There is no such entitlement.

Last month following an article about trying again I sent another request via the Ombudsman letter template. Again I have been refused as Capital One say's that my claim is time barred etc.

That is the correct response. The article is wrong.

I've just contacted the Ombudsman who has confirmed this as 'technically' correct and said that if Capital One enclosed information about contacting the Ombudsman in the first rejection Capital One have covered themselves and we probably have no case against them.

Exactly.

The person I spoke to there also said that Capital One were one of the worst companies to deal .

Which is a strange thing to say as the FOS reject most of the complaints made to them about Cap One. So, that would suggest that they are better than most of the companies. I suppose it is possible that this one individual had a bad experience and it has clouded their perception.

.I am totally confused as I thought that this second application would start the process of reclaiming again, apparently not so. Has anyone else had similar experiences?

You only get one chance. You cant keep repeat complaining. The article was wrong and you are not the first one to have fallen victim to it.

The article came about as some banks have been told to review previous rejections. This is not all and those banks should be pro-active in checking. Whoever wrote the article has seen that as an opportunity to get people being proactive in going back again. That isnt how it works though. So, nice idea but wrong.

Lindas64

I need to trace my mortgage account number, from the year 2000, to look into my claim