PPI Reclaiming successes and failures

Carrera74

Thank you I will phone them in the morning. I feel like they will think that I am telling fibs lol. I'm not it's only when I got off the phone I remembered another health condition. I also had life cover but she didn't ask me about that on the phone although that was on the original form. I wasn't confident about CC PPI as I knew I was paying it, I just didn't know it wasn't something I had to have like interest is... silly (naive) me!

onewinar

[FONT=&quot]Hi I have just had my credit card ppi claim from a bank rejected for the following reasons:[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Eligibility: I was eligible for the ppi because I was employed, 38 and living in London so it was not mis sold[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Suitability: The sale was made on a non-contact basis and as such the bank was only required to provide me with information to ensure I could make informed decision as to whether the policy met my personal requirements. It was therefore my choice to purchase the policy.or not. (i.e. tick box in Consumer Credit Agreement)[/FONT]
[FONT=&quot]The rejection letter states all relevant information was made available in the .Consumer Credit Agreement.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]I cannot recall if I signed up for the card in a shopping mall (i.e. non-contact) or the forms were sent as one of those general mails outs.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Does anyone know if I am being fobbed off or should I accept the decision?[/FONT]

Insider101

onewinar wrote: »

[FONT=&quot]Hi I have just had my credit card ppi claim from a bank rejected for the following reasons:[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Eligibility: I was eligible for the ppi because I was employed, 38 and living in London so it was not mis sold[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Suitability: The sale was made on a non-contact basis and as such the bank was only required to provide me with information to ensure I could make informed decision as to whether the policy met my personal requirements. It was therefore my choice to purchase the policy.or not. (i.e. tick box in Consumer Credit Agreement)[/FONT]
[FONT=&quot]The rejection letter states all relevant information was made available in the .Consumer Credit Agreement.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]I cannot recall if I signed up for the card in a shopping mall (i.e. non-contact) or the forms were sent as one of those general mails outs.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Does anyone know if I am being fobbed off or should I accept the decision?[/FONT]

What was your reason for complaining that the product was missold to you? I'm a bit confused how you can, on one hand, claim you were missold the product and on the other that you can't even remember how you took it out. Missold basically means you were given some kind of inaccurate, incomplete or incorrect advice or information which resulted in you purchasing a product you wouldn't have if you were correctly informed. Complaining that you were missold the product but stating you can't remember how you took it out is something of a contradiction.

The eligibility thing means that you could have claimed on the cover had you needed to. They are correct that if the sale was made on a distance basis (i.e. non advised) then they are not responsible for deciding whether the product is suitable for you or not. That decision is yours.

Hard to give a definitive answer without more info but there's nothing in your original post to suggest any wrongdoing on their part.

dunstonh

Eligibility: I was eligible for the ppi because I was employed, 38 and living in London so it was not mis sold

If you made a complaint about not being eligible, they are responding that based on what you have told them, you were eligible.

Suitability: The sale was made on a non-contact basis and as such the bank was only required to provide me with information to ensure I could make informed decision as to whether the policy met my personal requirements. It was therefore my choice to purchase the policy.or not. (i.e. tick box in Consumer Credit Agreement)

If you complained you were mis-sold then they are saying that no-one sold it to you (no contact). in other words you bought it without anyone selling it to you.

Does anyone know if I am being fobbed off or should I accept the decision?

You havent stated what your complaint was and how their responses fit with your complaint. However, if you were not sold it but bought it then the chances of success on a complaint are far less as they do not have to check for suitability. You would be reliant on an error in documentation. However, as you cant remember how you bought it, it is difficult to see how you could pursue a complaint further to argue against them.

onewinar

Thanks. The issue is that I held a credit card in 2004 which is now paid off and the account closed. I had a look at that credit card statement and found out I was paying for insurance which I do not recolect opting in for. They are saying they have my original credit agreement (dating back to the early noughties when the account was opened) that shows I ticked the box to opt for PPI. (is it beyond the realms of possibility that I did not tick that box at the time?)
My complaint was that I did not need a PPI as I was in full time employment and my emploey at the time provided an illness and redundancy package. Also is a ground for defence that I could not have known the full cost of the insurance so I couldn't tell if it was affordable or not.?

Insider101

onewinar wrote: »

Thanks. The issue is that I held a credit card in 2004 which is now paid off and the account closed. I had a look at that credit card statement and found out I was paying for insurance which I do not recolect opting in for.

This is not a strong argument. Who does remember what they did 11 year ago? Maybe a stand-out event like gaining a new job, having a child, something like that would stick in the memory but not day to day banking activities.

They are saying they have my original credit agreement (dating back to the early noughties when the account was opened) that shows I ticked the box to opt for PPI. (is it beyond the realms of possibility that I did not tick that box at the time?)

If they've got the agreement then it's difficult to see how else it could have happened? You can ask them to send a copy if you like. But this whole post comes across as founded on speculation and what-ifs as opposed to any firm belief of wrongdoing. It would have been an idea to try and get the facts straight before going in all guns blazing and making an allegation of wrongdoing against the bank.

My complaint was that I did not need a PPI as I was in full time employment and my emploey at the time provided an illness and redundancy package.

This is no kind of complaint reason whatsoever. I bought a coat from a mail order catalogue ten years ago. I now realise that I already had one at the time and didn't need it. I am therefore going to complain to the retailer that they missold me the coat. You see how ridiculous that sounds? Buying something you don't need is not grounds for complaint.

Also is a ground for defence that I could not have known the full cost of the insurance so I couldn't tell if it was affordable or not.?

This just sounds like speculation again. Generally you would have been told the cost of the insurance at the time of taking it out. It also appears on every single statement you receive, as you acknowledged in your last post. So saying you didn't know how much it cost is not realistic.

It's up to you whether you take it further, but to be truthful your complaint comes across as one of those bandwagon-jumping ones motivated by seeing other people getting money, rather than a genuine customer complaint motivated by anger and belief of wrongdoing. Apologies if that sounds blunt but I am saying it how I see it.

Carrera74

Well I rang the helpline to update them re my underlying health issue but they didn't want me to go into detail about what it was which I was partly grateful for as it's womens issues and a bit embarrasing speaking to a chap about it. I did ask if they needed further information but the advisor I spoke to said he'd just make a note of it and pass to the relevant department. Hopefully he'll pass it on to the lady who is dealing with my case and she will ring me if she needs clarity etc.

X4nder

Hi,

First post, I have been reading this forum for quite a while but only just plucked up the courage to start my PPI claim.

My question is about PPI on loans. I had 8 loans between 1999 and 2013 with the same bank. PPI was added to my early loans (I didn't know it wasn't compulsory) but opted out for later loans (grew a brain). I have a complaint in progress with the bank. All of the loans were contiguous; each loan refinanced the earlier one (ending it early) plus some other stuff. So, which loans do I complain about or ask the bank to consider? All of them, just the ones with PPI, the PPI loans plus the next loan?

My thinking is that the PPI amounts were basically still affecting the string of loans right up to their end in 2013. Am I right in my thinking?

Thanks for any help you might give me. I love this forum, BTW and I know people must have had similar questions in the previous 36,109 posts but I can't find them!

-X4nd

amersall

If you have the account numbers, list them all.

The bank will know those that were consolidated. If you give all of them, then you know they will all be looked at.

When you settle a loan early, you get a rebate of the PPI. The remaining PPI is paid by you in the settlement figure.

If you re-loan, the same applies, so you are in fact still repaying each remaining PPI on every successive loan there after.

denise90gardner

Reclaiming PPI on a credit card from MBNA. Over 20 years of payments meant we received £25K, no arguments and no need to go to the Financial Ombudsman.

My mother was wondering if she could reclaim the PPI she has been paying on her MBNA credit card for the last 20 years. She was going to go through one of these PPI claim companies before I told her to stop and check your website first as I know Martin always says not to pay anyone to claim it back for you. After reading the advice and downloading the letters for her we sent off the information just to see and we have just received a cheque for £25K. My mother is a pensioner and this money is life changing for her. She is especially thrilled because I am getting married next year and she has offered to buy my dress and pay for the flowers to help us out. Before she was struggling to pay her bills, but now it's like a huge weight has been lifted off her.

Thank you so much