PPI Reclaiming successes and failures

Squirejim

-taff wrote: »

Funny, mine said 12 weeks. And it was.

Pleased for you mate - my partners said 8 weeks and we are 2 weeks over that (10 weeks) and still nothing. Anyone else any ideas?

-taff

There is nothing you can do bar e-mail the ceo. Google for his email. Mate.

baggyann

Hi, just though I'd share with you that my step-father, with my help fought for a PPI claim on a loan taken out in '96 that Barclays had no record of...

He managed to locate a copy of the original contract that showed the loan amount plus a single premium PPI he never knew he had. There was no opt-out option detailed, it looked to a naive eye as if it was part of the T&C's... Even without a policy number they refunded the whole amount. :beer:

Plus... It prompted a review of his files and they found two other policies, so they are currently calculating the renumeration on those.:rotfl:

Good luck, hope you get your desired results

tilerbob

I used the PPI reclaim template from here to use against Barclaycard at the beginning of 2012. At first they refused so I wrote to the F.O.S. who 2 months ago said my complaint was to be upheld . I've had the credit card since 2003 and today I received a letter from Barclaycard saying they will recompense me with £135.00. Can I reject this as the letter says that the FOS has told Barclaycard I would accept their offer but I have never said I would accept it at all I still have an outstanding balance on the card so will that be cleared.

[Deleted User]

tilerbob wrote: »

Can I reject this as the letter says that the FOS has told Barclaycard I would accept their offer but I have never said I would accept it at all

Of course you can reject it, but then you get nothing at all!
The most you will ever get is a refund of the amount you actually paid, or the amount the Bank still have records that you actually paid.

irielly

I received a similar letter recently and I'm not holding my breath that the Ombudsman will overrule the adjudicator. I hope the fact that I did kick up about the PPI in 2008 (I took the loan out in 2002) will supply sufficient proof that I did not want it in the first place. It was because of the fact that I wrote to the building society in 2008 that, Nationwide's attempt to kick out my claim as being out of the jurisdiction of the FOS, was reject by them in the first place. My advice, record all conversations when securing a loan or any transaction.

irielly

PuppyWonder wrote: »

Well, at last, we received a letter from the Ombudsman regarding my husband's PPI claim with Nationwide. They are not upholding his complaint. This claim goes back 16years and my husband cannot remember any discussion with Nationwide regarding this PPI policy. He just picked up a Credit Card leaflet in our local branch, trusting that it was a necessary thing to have PPI as part of his application, but that's all he remembers.

The Ombudsman's letter says -

"WhenI looked at your case, the main questions I asked myself were

• were you eligible for the policy?
• did you have a real choice in taking out the policy?
• did the business make it clear to you the policy was optional?
• would you have been caught by any other important limitations in the policy?
• were the policy's costs and benefits made clear to you?

my assessment

As you know, based on all the information I have and the answers to those main questions I am recommending that we do not uphold your complaint.

In May1997, you took out a regular premium payment protection insurance (PPI) policy on a credit card. You took the policy out by filling out a leaflet.

The cost of the PPI was £0.60 per £100 of the outstanding monthly balance on your credit card. If you made a successful claim, the PPI would cover 10% of the outstanding monthly balance on your credit card. This would have been paid for up to 12 months per claim........When we assess complaints, we start by establishing whether or not the financial business recommended that you buy the policy. If they did recommend it to you, they had a duty to make sure the policy was suitable for you.

If they did not recommend it to you, they still had a duty to give you the informationyou needed to decide whether to take out the policy. This means they had to draw the main features of the policy to your attention, and to present the information in a way that was clear, fair and not misleading.

From the information I have gathered, I do not think Nationwide recommended you take out the policy. I have kept this in mind in looking at your case.

Were you eligible for the policy?

We look at whether you were eligible for the policy, as it was Nationwide'sr esponsibility to check this - or to give you clear enough information to let you check for yourself. Factors that could have made you ineligible for the policy include your age, country or residence and employment status.
When I checked the terms of your policy, I found you were eligible for the policy when you took it out.......even though you have told us you felt pressured into taking out the policy, I do not have strong enough evidence to uphold your complaint based only on what you have said......I have found that given the length of time since the sale, there is very limited intormation available for me to safely conclude that the policy was not presented as optional in this way. Because of this, I cannot fairly say that Nationwide did not make it clear to you the policy was optional.

Were the policy's costs and benefits made clear to you?

...looking at the information you had when you bought the policy, I think it is unlikely that clearer information about its costs and benefits would have affected your decision to take it out. I can see Nationwide could have made the information clearer to you. But I think your circumstances at the time suggest the policy was not too expensive for you, and that its benefits could have been useful to you.

What this means for you

For the reasons I have explained - and after taking into account all other evidence I have - I cannot conclude that Nationwide mis-sold you the policy. That is why I am recommending we do not uphold your complaint, which means we will not be asking Nationwide to compensate you.

If you disagree you have the right to ask for an ombudsman to look over your case and make a final decision."

yours sincerely....

You win some, you lose some...still two claims to go...hoping for a better result next time.

Sorry to here this. I received a similar letter recently and I'm not holding my breath that the Ombudsman will overrule the adjudicator. I hope the fact that I did kick up about the mis-sold PPI in 2008 (I took the loan out in 2002) will supply sufficient proof that I did not want it the ppi the first place. It was because of the fact that I wrote to the building society in 2008 that, Nationwide's attempt to kick out my claim as being out of the jurisdiction of the FOS, was reject. The adjudicator says I should have had evidence such as a recording of the call, if made over the phone, to support my view that I was pressured into taking ppi out, as this would have counted in my favour. Well, the pressure took place as I was about to sign for the mortgage, in the meetings where I was told it was compulsory and wouldn't get the mortgage if I didn't comply. So, this tells me that the FOS are advocating to people to record all conversations when securing a loan or in any transaction. Fine, I will and suggest you do too.

Dr_Strange

-taff wrote: »

You were also very lucky because it was pre regulation for direct line, and RBS decided to take responsibility, which they didnt have to do.

I have just submitted a Direct Line PPI claim. Does anyone know when they became regulated? thanks...

-taff

January 14th 2005.

gjs1701

I was sorting out a big pile of bills and found a form for Egg/Canada Square about PPI that had been buried for months. I looked for the loan paperwork and I had indeed been sold PPI - in fact I remember being told that I had to have it or they wouldn't give me the loan.

So I filled in the form. I had two complaints -

1. I was only working part time and already ill.
2. They told me I had to have PPI.

I got a letter today saying my claim had been agreed. £1600 pounds!