PPI Reclaiming successes and failures

TitchyPixie

PiioUK wrote: »

Found your post here and would really appreciate your advice on the second letter I am planning to send to HSBC...Can you help,please???

More than happy to help you. I've responded to the private message you sent me.

TitchyPixie

Read something interesting about CPP on an internet news channel today. Apparently, they are going to planning on paying back money to customers, plus 8% interest to anyone who had a CPP policy between 2005 and 2011. That's me! That should be a few more £ coming in, in the spring of 2014. :-)

tomboy1981

Hi Hitback, do you have a contact for Goldfish Enquiries, thanks.

ParkerFive

Just got letter from BOS that they have upheld my husbands complaint - £3000!!!

Just Capital One, Santander and Egg to go!

£15000 since 1st July 2013 - all for 6 stamps and 1 phone call!

Thanks to MSE again for your excellent templates and all the forum advice. :j:money::beer:

kjd35aqua

thecoopers wrote: »

Hi kjd35aqua, do you mind me asking how long it took the FOS to find in your favour for the second time? Good luck and let us know what Barclays say!

It took them another 4 weeks to go In my favour for the second time,but then Barclaycard rejected it again by trying to use a copy of a credit card application I did in 2011,saying it was from the 1997 one I was claiming for. big mistake they made was showing my 2011 job on the new evidence. anyway it was going to have to go to the ombudsman for a final decision. but at the last minute Barclaycard have decided to pay out.............due most likely due to it fact it will cost them a few thousand to take it to the ombudsman,and only around one thousand to pay me. its taken me two years to get a result,but I should at last get what is rightly mine. don't give up whatever crap they try and play on you,and believe me they will try every trick in the book not to pay out. good luck in your claim.

lordsummerisle

Got a letter from RBS yesterday offering 2,400GBP. Seems about right - I have no real idea. I had no account numbers or anything and only a vague recollection of dates and who said what. Really thought it would come to nothing but thought "why not give it a go..."

That will take care of the rest of my student loan and free up 2 years of repayments...

I've currently got another claim in with Sainsbury's for a loan taken out in maybe 2003/4. They've phoned me a couple of times to ask for further details but still awaiting the outcome. They seemed to have the details with them the second time they phoned. Is that normal? Does it mean they're taking you seriously or not?? Anyhow - deadline for that is drawing near. I'm now fascinated by what the postman brings though I'm trying not to get my hopes up.

That one was applied for over the phone and the cheque was couriered to the doorstep. I have given three reasons for alleged mis-selling: 1 - they implied the loan application would stand more chance of success with PPI, 2 - When I did put in a PPI claim it was rejected because employer had a sick pay scheme and 3 - the doorstep signature did not allow enough time for reasonable consideration. Anyway, we'll see what happens.

I never would have looked into it had it not been for the MSE threads. No letter sent in either case: just phoned their ppi units, got sent a form and reference number, filled in the form and sent it back. RBS took around 6 weeks. Sainsburys/BOS are taking a bit longer but have been in contact 2-3 times.

Thanks indeed for all those who are posting their successes. It's been encouraging.

gymm

Don't give up until...... you want to and not when they try and make you!
I found copies of a loan from Direct Line Financial Services dating from '97 and the PPI document which accompanied the loan. All was present and the policy assigned to me. I had account numbers, signed documents etc. I googled who I should send my claim to as Direct Line F S didn't exist anymore and claims were handled by RBS apparently. I sent copies of everything. RBS replied (standard fob off letter) stating if my claim was to be investigated I needed to supply an account number etc. I was dismayed because I had. After a few weeks I decided to send things in again but this time to Direct Line. After a few weeks I got a letter back from RBS and it was identical to the one before. Presumably Direct Line had forwarded it. There was a phone number on it so I decided to call. The guy was really helpful and said the length of the account number was a few digits short so wouldn't have been recognised. He said he could try finding details another way using my address, DOB etc and he did. He said he could start the claim over the phone now that the details were registering to which I agreed. He said he would read me questions and note down what I said to be 'recorded' on the form. With hindsight they were crucial and determined their response I think. One was something like how was contact made with D Line? Thinking quickly I said it must have been by 'phone as the internet wasn't really that good then and of course Direct Line was a phone-up business. Accordingly I should have been asked about my employment/salary and sick pay, but I never was. They persuaded me I needed PPI but at that time I had 6mths full pay and 6mths 50% pay when off, plus I had 2 income protection insurances which 'kicked in' at 6 mths and 12mths thus boosting any reductions. My employer also stated they would negotiate pay should abscence be longer than 12 mths. He read back to me my answers for clarrifying/changing and once I was happy he processed it and told me some dates for when things would happen. I recall something stating a date in mid September being a deadline for them. Well, today I had a letter from RBS stating their investigation had finished and that they were pleased to inform me I was due compensation (or clever words absconding their duty..... but who cares?). The PPI on the modest loan was around £900 in total and I have been refunded this plus interest plus compensation totalling £3k!! They included FS ombusdman forms etc should I not agree but I reckon what they have offered to be fair. Apparently disputes can take months and months so spending it now means I could 'save' because the price of my ferry crossing to Caen and Hotel in 2013 will be less than in 2014/5. Plus I have something very soon to look forward to! Perhaps I could dispute my offer and get more..... but I already have quite a lot.

I would advise all to get their claims going and then take it from there. I was lucky as the guy I spoke to was helpful and it was him who suggested other ways to track details down. To be honest I was prepared for no claim to be the outcome, so as you can imagine I am very happy.

carh

Thanks Gymm, all that info you gave has helped. I tried doing the reclaim on my own but have found it particularly tough despite people saying it was easy as I have to care for my disabled husband , plus trying to move house so I ended up giving the lot to a PPI company. I had 34 lots of credit cards and loans to look into so if they can get anything for me, whoopido! and I don't mind them taking their cut, it is worth it for the time saved.

-taff

You were also very lucky because it was pre regulation for direct line, and RBS decided to take responsibility, which they didnt have to do.

PuppyWonder

Well, at last, we received a letter from the Ombudsman regarding my husband's PPI claim with Nationwide. They are not upholding his complaint. This claim goes back 16years and my husband cannot remember any discussion with Nationwide regarding this PPI policy. He just picked up a Credit Card leaflet in our local branch, trusting that it was a necessary thing to have PPI as part of his application, but that's all he remembers.

The Ombudsman's letter says -

"WhenI looked at your case, the main questions I asked myself were

• were you eligible for the policy?
• did you have a real choice in taking out the policy?
• did the business make it clear to you the policy was optional?
• would you have been caught by any other important limitations in the policy?
• were the policy's costs and benefits made clear to you?

my assessment

As you know, based on all the information I have and the answers to those main questions I am recommending that we do not uphold your complaint.

In May1997, you took out a regular premium payment protection insurance (PPI) policy on a credit card. You took the policy out by filling out a leaflet.

The cost of the PPI was £0.60 per £100 of the outstanding monthly balance on your credit card. If you made a successful claim, the PPI would cover 10% of the outstanding monthly balance on your credit card. This would have been paid for up to 12 months per claim........When we assess complaints, we start by establishing whether or not the financial business recommended that you buy the policy. If they did recommend it to you, they had a duty to make sure the policy was suitable for you.

If they did not recommend it to you, they still had a duty to give you the informationyou needed to decide whether to take out the policy. This means they had to draw the main features of the policy to your attention, and to present the information in a way that was clear, fair and not misleading.

From the information I have gathered, I do not think Nationwide recommended you take out the policy. I have kept this in mind in looking at your case.

Were you eligible for the policy?

We look at whether you were eligible for the policy, as it was Nationwide'sr esponsibility to check this - or to give you clear enough information to let you check for yourself. Factors that could have made you ineligible for the policy include your age, country or residence and employment status.
When I checked the terms of your policy, I found you were eligible for the policy when you took it out.......even though you have told us you felt pressured into taking out the policy, I do not have strong enough evidence to uphold your complaint based only on what you have said......I have found that given the length of time since the sale, there is very limited intormation available for me to safely conclude that the policy was not presented as optional in this way. Because of this, I cannot fairly say that Nationwide did not make it clear to you the policy was optional.

Were the policy's costs and benefits made clear to you?

...looking at the information you had when you bought the policy, I think it is unlikely that clearer information about its costs and benefits would have affected your decision to take it out. I can see Nationwide could have made the information clearer to you. But I think your circumstances at the time suggest the policy was not too expensive for you, and that its benefits could have been useful to you.

What this means for you

For the reasons I have explained - and after taking into account all other evidence I have - I cannot conclude that Nationwide mis-sold you the policy. That is why I am recommending we do not uphold your complaint, which means we will not be asking Nationwide to compensate you.

If you disagree you have the right to ask for an ombudsman to look over your case and make a final decision."

yours sincerely....

You win some, you lose some...still two claims to go...hoping for a better result next time.