PPI Reclaiming successes and failures

amersall

destiny2k wrote: »

i called the FOS and they informed me of clydesdales decision. They said that the would review the original decision to make sure they were fair to both parties and send me a letter

Fingers crossed you get this upheld and they pay out.

Slinkyskills

Hello everyone.

I have a few queries if I may.

Firstly I have recently successfully managed to get some money back from MBNA for PPC (Payment Protection Cover) that was missold to me.

It took a couple of attempts to get this money and through requesting a Subject Access Request and noticing that PPC was on there I managed to get £186 back from MBNA. Better than nothing I guess however I thought I was going to get a lot more back than that.

My first question is this - Even though MBNA have paid me something, am I in any position to appeal to see if they are withholding any further funds or should I just leave it at that? Even though I had complained I still wrote to the Ombudsman about it and my case is still with them. Is it worth contacting them perhaps to see what they advise?

The next thing is. Following my success I managed to get my parents to contact both MBNA and Capital One respectively to see if they had also been missold as I was confident that they will have been seen as they've had credit cards with both companies a lot longer than I had with MBNA, and supposedly both MBNA and Capital One are notorious for misselling PPI to customers.

They also paid for two SAR's. They've since had them returned and on both there is a not a single reference to PPI or PPC where as on mine it clearly had PPC on various sheets. Is there any possibility that they have been missold and perhaps the PPC/PPI is hidden under charges or worst still hidden under a different guise or are they simply clutching at straws here?

I was really confident that once the SAR's came back that they would have been missold but it doesn't appear to be the case. They clearly did not agree to take out PPI with either credit card and there is no reference that they have been missold.

Finally I can see from the SAR's that they have been hit with numerous late charges and other interest charges, my parents that is. From my understanding you can claim these back, is this correct? Also were these late charges charged with interest and if so would this also be repaid?

Sorry for all the questions, any help would be greatly appreciated.

Thanks.


Marc

[Deleted User]

Slinkyskills wrote: »

They also paid for two SAR's. They've since had them returned and on both there is a not a single reference to PPI or PPC where as on mine it clearly had PPC on various sheets. Is there any possibility that they have been missold and perhaps the PPC/PPI is hidden under charges or worst still hidden under a different guise or are they simply clutching at straws here?

Credit card PPI appears on every monthly statement (as well as SARs). If it's not there, they didn't have it.

[Deleted User]

neonintendez wrote: »

Just out of interest do you (or anyone else) know if the application form had a tick box that I needed to tick to decline ppi, would the outcome be the same ?

It's only internet tick boxes (which had to be unticked) which have been deemed misleading and unfair. If you ticked a box for PPI on a paper application form, you obviously would have done so voluntarily. Declining it would simply have meant they wouldn't have applied it -so this obviously didn't happen in your case.
So the answer is that, yes, the outcome would be the same.

coconutice

Can anyone help me.

I previously held an account with Lloyds TSB. In 2000 took out a small loan for £2k, in 1993 took a further £3k (both loans agreed during face to face meetings). I vaguely remember at one meeting questioning how the repayments were calculated as the total amount seemed more than the APR and was told about PPI. At the time I remember the manager telling me I had to agree to it, in order to get the loan. I probably ticked the box if there was one, I really remember, but definitely signed. Does this constitute as miss-selling or miss-buying?

Regarding both the loans, I never missed a payment for 4 years, until I got sick late 2006 and sadly with just one or two payments left on my loan I lost my job. At the time recall speaking to Lloyds and attempted to activate the PPI. They sent me out a claim form, but wanted access to my medical records, letters from my doctor and all sorts of other info. From what I remember I filled some forms, but the PPI never paid out as they kept asking for more info. I was just £160 from paying off the loan (over 5yr term), but eventually gave up due to poor health.

My account was eventually closed with a default notice as was my current account which was just £200 overdrawn with a further £350 in unpaid charges. (approx figures having just read this on my credit file).

So my questions are:

1) if I believe I was miss-sold PPI (i.e told it was compulsory in order to get the loan) and 4.5 years into the loan terms, I try to activate the PPI, but fail is this acknowledging the PPI and therefore not miss-sold?

2) If I consequently never pay off the whole loan agreement - can I still claim the PPI I have paid?

3) Surely if I was just £160 off paying back a £5k loan with PPI attached, surely I have paid the loan amount back in full (just not all the PPI?).

4) As I no longer bank with Lloyds what is the best course of action – shall I call the claim number and quote my old account numbers? I don’t have any info on the loan agreement.

Many thanks for any advice offered!

showmethemonies

Well looks as if the FO is picking up the game. According to the news today the FO is going to charge the banks 10 times more than they used to for each claim and employ 1000 more staff to help a judicate these referrals. So now regardless if a decision is in our favour or not the banks will be charged £550 per complaint.


After being hammered daily by these PPI "Money or your Life/Wife" firms I decided to go alone. Here is a trick - Go into your bank and ask over the counter for a "print screen" or "screen dump" of your loan history. You will get a view of what the cashier sees which customers do not. I was shocked to find 7 loans all stating "with insurance" So I kicked off a LLoyds complaint around the 17th of September. I had a call a few days before Christmas where Lloyds confirmed 7 Loans had PPI (as per the screen dump). The loans typically were for 2 years and date back to 1996. They were asking me what the loans were for and I explained Cars and Property Development. It was clear that Lloyds did not have the level of detail to process the claims or they did but were trying to confirm it / see how much I knew. As we both do not have the paperwork we agreed that the term would be 2 years on each loan. We have not discussed a £ value of those loans as yet. I am waiting for them to respond by deadline by the end of next week which is the 8 week cutoff. I had no idea I had PPI!

I have a MBNA claim just kicked off where they confirmed since 2000 I have been paying 75p for every £100 owed.

Seeing all my life I have been buying houses and renovating them I have a lot of debt but lots of Assets (Asset Rich and Cash Poor I guess). I have had loads of credit cards maxed out and agreements with Currys etc... as I am a Landlord. So I am tracing through my internet bank statements and logging every dd / so ready for battle.

I am assuming I will have to write to the FO on both as part of the process....

Will keep you all updated.

Slinkyskills

Moneyineptitude wrote: »

Credit card PPI appears on every monthly statement (as well as SARs). If it's not there, they didn't have it.

It wasn't on any statements I had from what I can recall so it doesn't appear on all statements.

If I hadn't requested a SAR then there's no way I'd have known I'd been missold as MBNA added it in without my knowledge so you're wrong there.

Slinkyskills

coconutice wrote: »

Can anyone help me.

I previously held an account with Lloyds TSB. In 2000 took out a small loan for £2k, in 1993 took a further £3k (both loans agreed during face to face meetings). I vaguely remember at one meeting questioning how the repayments were calculated as the total amount seemed more than the APR and was told about PPI. At the time I remember the manager telling me I had to agree to it, in order to get the loan. I probably ticked the box if there was one, I really remember, but definitely signed. Does this constitute as miss-selling or miss-buying?

Regarding both the loans, I never missed a payment for 4 years, until I got sick late 2006 and sadly with just one or two payments left on my loan I lost my job. At the time recall speaking to Lloyds and attempted to activate the PPI. They sent me out a claim form, but wanted access to my medical records, letters from my doctor and all sorts of other info. From what I remember I filled some forms, but the PPI never paid out as they kept asking for more info. I was just £160 from paying off the loan (over 5yr term), but eventually gave up due to poor health.

My account was eventually closed with a default notice as was my current account which was just £200 overdrawn with a further £350 in unpaid charges. (approx figures having just read this on my credit file).

So my questions are:

1) if I believe I was miss-sold PPI (i.e told it was compulsory in order to get the loan) and 4.5 years into the loan terms, I try to activate the PPI, but fail is this acknowledging the PPI and therefore not miss-sold?

2) If I consequently never pay off the whole loan agreement - can I still claim the PPI I have paid?

3) Surely if I was just £160 off paying back a £5k loan with PPI attached, surely I have paid the loan amount back in full (just not all the PPI?).

4) As I no longer bank with Lloyds what is the best course of action – shall I call the claim number and quote my old account numbers? I don’t have any info on the loan agreement.

Many thanks for any advice offered!

Hello, send off a Subject Access Request to Lloyds. This will cost you £10 and will give you a full breakdown of your account and will show if any PPI has been added in - you can get the template off here somewhere. It will take 40 days for the SAR to arrive but it's well worth doing.

The chances are that you have been missold which is good news for you so it's definitely worth pursuing.

HTH.

-taff

Slinkyskills wrote: »

My first question is this - Even though MBNA have paid me something, am I in any position to appeal to see if they are withholding any further funds or should I just leave it at that? Even though I had complained I still wrote to the Ombudsman about it and my case is still with them. Is it worth contacting them perhaps to see what they advise?

Now that you've written to the Ombudsman,MBNA won't talk to you, they'll let the Ombudsman sort it out.
Plus, you only get back what you paid, so unles you have statements, or they have statements, there's one reason why it may have been a little payout. Or if the balance on the card was small or paid off in total regualary, becuase with CC's, you only pay on outstanding balances, not a fixed amount.

Slinkyskills wrote: »

The next thing is. Following my success I managed to get my parents to contact both MBNA and Capital One respectively to see if they had also been missold...
They also paid for two SAR's. They've since had them returned and on both there is a not a single reference to PPI or PPC where as on mine it clearly had PPC on various sheets. Is there any possibility that they have been missold and perhaps the PPC/PPI is hidden under charges or worst still hidden under a different guise or are they simply clutching at straws here?

PPI is clearly shown on every single CC statement if you are paying it. It isn't hidden or added to something else, that's usually what the reclaim companies tell you to entice you into using them. It's a lie, so yes, clutching at straws.

Slinkyskills wrote: »

Finally I can see from the SAR's that they have been hit with numerous late charges and other interest charges, my parents that is. From my understanding you can claim these back, is this correct? Also were these late charges charged with interest and if so would this also be repaid?

The charges have to be reasonable, so if you can prove they weren't, you can ask them to refund them. Do a search on the forum to see what returns.

-taff

coconutice wrote: »

So my questions are:.....

Make your complaint. You know you were paying it, you know it was missold, you know the account numbers, so don't bother with a SAR, just fill in the questionnaire, and send it off.
But be aware that because you defaulted on it, any redress if you're successful in your complaint will first go towards any outstanding debt which may have been written off.