PPI Reclaiming successes and failures

Nolcat

We've had another complaint upheld today, this time from HFC Bank for personal loan. Offer of £561 received.

So to date that's

Abbey Credit Card £839
Burton store card £413
HFC Bank £561

All we did was complete a questionnaire for each complaint and send an accompanying letter using a template we found elsewhere online.

stamford5957

I repeat...a huge thank you to Money Saving Expert:

BARCLAYS BANK
Husband's claim submitted 21st May 2012 for PPI on personal loan taken out in 2003 and finished in 2006 with just a consumer questionnaire form - settlement of £1,832.53p paid into his bank a/c 2nd July 2012.:T

HALIFAX
Joint claim submitted 21st May 2012 for PPI on personal loan taken out June 2001 (and was still paying for) with just a consumer questionnaire form - settlement cheque of £1,862.71p received 7th August 2012.:T

MARKS & SPENCER MONEY
My claim submitted 21st May 2012 for PPI on personal loan taken out in 2005 and finished in 2009, with just a consumer questionnaire form - settlement letter received 9th August 2012 for the sum of £2,320.57p which will be paid into my bank a/c in four working weeks.:T

As you can see I was very busy on 21st May

Still on going:
Ford Credit (now with FOS) - my claim
Wickes, but now Travis Perkins - husband's claim
Barclays Bank - my claim
Barclays Bank - husband's claim
Santander Cards (for House of Fraser/Debenhams/New Look) - my claim

wez66

Been stalking forum for ages getting tips!! So I finally
filled in form from website and sent off to HFC on 14th July. Sent it recorded, but received prompt reply within 10 days. This morning have had a letter to say that complaint has been rejected, as the lump sum I paid upfront was refunded within a few months and 'therefore you were not at a financial disadvantage with regard to this insurance policy' as they say!
However they also investigated another loan (that I hadn't asked about) and did accept the complaint and have made me an offer!!
Also, while this was going on I received a letter from Legal and General saying that they were concerned that I may have been miss-sold one of their policies when I took out my mortgage (sorted by AWD) They included the forms and a stamped envelope. So, I sent it off on 4th August and received an offer yesterday!!
This was also an upfront lump sum figure that I cancelled within a short time and the premium was refunded to me.
So, on that basis, should i complain once again to HFC? And, can I, if I accept the settlement on the other HFC loan?
Or should I call it quits as I'm £2140 up?

vicki84

Hi

I rang Lloyds to see how my claim was going and was told a letter was sent out on the 10th upholding my claim. Very impressed with how quick they have been has the 10th was only my sixth week. Now I am just waiting for the letter to arrive.

Thanks for all the advice on this site

brokebut

Hi,
Firstly, a huge thank you to everyone who has posted on this and other related forums. I'd got so fed up of being bombarded with hard sell from claim companies, I thought there must be something worth investigating. So pleased I did, as your input has spurred me on to uncover a number of PPI policies I had in the past. I fit many of the criteria for mis-selling, so will be lodging some complaints.

I do, however, have a query on timescales. We took out mortgage protection on our first mortgage in 1987. This was as a result of very hard sell from the Representative of Staffordshire Building Society. We ended up with an endowment mortgage and a seperate Mortgage Protection policy. I recall the interview vividly, despite the time lapse. We were given no other mortgage options to consider and were told that, "as we had only been in our current employment for 2 years, we had to have the mortgage protection". Consequently, we ended up with a £15 a month premium for the next 13 years (We moved house in 2000 and secured a much better deal, perhaps due to being older and less naive). I cancelled the protection at that point.

Stupid as it now sounds, I genuinely believed that the product was a compulsory feature of our first mortgage, despite the fact that my employment benefits were excellent throughout that time and would have covered me adequately for at least 12 months (the maximum available on the policy).

So- to my question. Is it worth me persuing a claim on this or not? I have the original mortgage account number, but nothing else, other than my memories of the interview. Nationwide took over the Staffordshire Building Society/Portland some year back, so my complaint would have to be directed to them.

Sorry this is such a long post. I hope someone can advise.

Many thanks from someone who, like many others, has worked very hard most of her life, but still not managed to escape the need to rely on credit just to survive to the end of the month!!

sangria56

vicki84 wrote: »

Hi

I rang Lloyds to see how my claim was going and was told a letter was sent out on the 10th upholding my claim. Very impressed with how quick they have been has the 10th was only my sixth week. Now I am just waiting for the letter to arrive.

Thanks for all the advice on this site

hi did you claim for miss selling as i was rejected even though i was told that if i had the ppi i had a better chance of getting my application approved i didnt need ppi thanks and well done

jdwmfc

sangria56 wrote: »

hi did you claim for miss selling as i was rejected even though i was told that if i had the ppi i had a better chance of getting my application approved i didnt need ppi thanks and well done

You are likely to get it rejected for saying you were told you had a better chance of getting the loan. This is a hearsay reason and is difficult for you to prove.

vicki84

sangria56 wrote: »

hi did you claim for miss selling as i was rejected even though i was told that if i had the ppi i had a better chance of getting my application approved i didnt need ppi thanks and well done

Hi

Thanks yes I just rang up and gave the reasons for miss sell with my credit card after I was successfull with claims for loans which I also had with Lloyds.

posey

This site has been a great help since I have been a member I have received two refunds one from Capital one £5,000 and just recently Tesco Bank £5,800.:beer:
So it is fantastic!!!

I am waiting for a reply from HFC which is taking a while and also Egg/Barclaycard, but looking at the forum it looks like Barclaycard may be a bit of a battle, they keep sending me letter saying they are working on it but to date there are no offers (its been about 2 months)

I am a bit wearing as my husband has a barclaycard that he has had since 1980 and still has, it looks like he will be in for a bit of a battle, but I think we will try.

I am really pleased with my results so far!:T

sangria56

jdwmfc wrote: »

You are likely to get it rejected for saying you were told you had a better chance of getting the loan. This is a hearsay reason and is difficult for you to prove.

Thank you for your reply, my reponse letter had false information on it regarding where I applied for my credit card which made me question if they had done anything other than send me a standard letter ! they also stated they had internal sales notes which I have requested to see. I appreciate what you are saying regarding hearsay but I think that can work both ways and will be continuing my claim ps I did try to ring the call centre but I am not often rude about people but the young man who answered my call was more than unhelpful