PPI Reclaiming successes and failures

AlwaysBroke

I have been dealing with the manager of RBS PPI Reclaim about mine.
Long story about having to get my marriage certificate certified etc.
He called today at 11am and said he would call back iin 20 mins and never did!
I have worked worked in customer service for 16 years and even if he could' nt find the info he needed then at least call back to tell me whats going on.
Suprise suprise when i called them back at 4pm he was in a meeting!
Wish i never started all this.

gramochroi

AlwaysBroke wrote: »

I have been dealing with the manager of RBS PPI Reclaim about mine.
Long story about having to get my marriage certificate certified etc.
He called today at 11am and said he would call back iin 20 mins and never did!
I have worked worked in customer service for 16 years and even if he could' nt find the info he needed then at least call back to tell me whats going on.
Suprise suprise when i called them back at 4pm he was in a meeting!
Wish i never started all this.

I know exactly how you feel, even on the very odd occasion when you actually get to speak to somebody, the level of service is absolutely disgusting. I know these people are swamped, but you are made to feel as if you are asking for a handout sometimes.

I was feeling the same way yesterday when I discovered my offer letter has gone into some black hole somewhere. Today, however, I woke up with renewed enthusiasm and resolve to follow the procedure through to the bitter end; it's our money, if we're entitled to it, when it is in our bank account, the battle will seem well worthwhile.

Good luck, hope your fight ends soon and successfully.

notamoneygrabber

i know that this is the wrong place for this problem but i am unable to find any answers.
my son was caught up in the rbs fiasco and is still missing some money he has had to fill in a claim form and send it in.
it should have arrived last monday 16th has anybody any idea how long the claim process may take he has tried to ring but due to work commitments never got through.his situation is muddied as his branch is being sold to santander later this year.
sorry to ask on this forum but i am retired and i dug him out when the fiasco caused him financial problems and i am owed quite a fair sum.
any advice or help please
many thanks

bornin79

• What were you reclaiming: Loan
• Who was the provider: Lloydstsb
• How much did you get back: £9400
• Did you get it back after a letter or did you go to the Financial Ombudsman: Phone call

Called Loydstsb on the 27th April, claim upheld on the 30th May pending further investigation, delay letter followed by numerious calls...called today to ask for an update to be told the letters are on the way detailing how much i would be getting back.....with a total claim coming my way of over £9K.....over the ******* moon!!!!

Good luck to everyone else!!

Oscar89a

Well I put 8 claims for ppi in ,only 4 weeks ago and I have the 1st one through for £4250!! 7 more to go.

weekatiepea

Thank you MSE for helping me reclaim PPI from RBS, we have just received £8,586.75!!

This is for PPI on 3 personal loans we had from 2004-2006. The first letter/questionnaire was all it took and they wrote back saying they would look into it then they wrote and gave us a goodwill offer for the above amount.

:j:beer:

ANDYMAN1966

:j:j:j:j:j

JUST GOT £2500 BACK FROM SKY CARD , RECLAIMED PAYMENT BREAK PLAN ADDED ONTO CREDIT CARD IN 2006, PAID ROUGHLY £20 A MONTH FOR 3 YEARS BEFORE CANCELLING
DOWN LOADED MARTINS CLAIM FORM SENT OF ON JUNE 19TH JUST HAD CONFORMATION ON JULY 20TH THAT I HAVE HAD CLAIM UPHELD , DONT DELAY JUST DO IT NOTHING TO LOSE :beer::money:

amersall

Wish i never started all this.

This is what the bank are hoping you will do, keep at it, send the complaint again and don't give up.

amersall

notamoneygrabber wrote: »

i know that this is the wrong place for this problem but i am unable to find any answers.
my son was caught up in the rbs fiasco and is still missing some money he has had to fill in a claim form and send it in.
it should have arrived last monday 16th has anybody any idea how long the claim process may take he has tried to ring but due to work commitments never got through.his situation is muddied as his branch is being sold to santander later this year.
sorry to ask on this forum but i am retired and i dug him out when the fiasco caused him financial problems and i am owed quite a fair sum.
any advice or help please
many thanks

They will deal with this, Stephen Hester said that all customers will not be out of pocket, just hang on in there.

It should not affect the claim as RBS will deal with this and not Santander, it is between the RBS and it's customers.

amersall

I woke up with renewed enthusiasm and resolve to follow the procedure through to the bitter end; it's our money, if we're entitled to it, when it is in our bank account, the battle will seem well worthwhile.

Good for you, don't let the banks win.