PPI Reclaiming successes and failures

Gotsumback

Quick update

This morning's post contained a nice surprise, MBNA coughed up £2k within three days of their settlement notification letter.

I am still in a pleasant state of shock:eek: as the whole thing from complaint to payout has been completed within one calendar month.

Thanks again to MSE for motivation provided.:A

I don't consider myself a lucky person, I don't win much ever, but this has certainly lifted the spirits during some tough times. So my advice FWIW folk is just go for it, it is your money they are holding.

PuppyWonder

Hi Amersall, I would appreciate your advice once again, regarding this letter from Redcats....please:)

I got a reply from Redcats this morning -

" We have checked our records and have confirmed that there was a PPI product in place in respect of the above credit account. The credit account was opened on 25th September 1998 with PPI sold at a later date and added to the account on 5th January 2006 (PPI was not sold with the credit account as a condition of opening the credit account or otherwise). Also (and for clarity), the PPI product in question is not a "single premium" PPI policy but charged by reference to the monthly credit account balance (premium shown as a separate line on account statements provided where there was an outstanding balance on the account and was fully optional).

At the time of sale, customers were sent an information pack in the post including policy terms and conditions and details of what was and was not covered under the policy with details of the customer's right to cancel the policy.

The claim which you have submitted has been made more than six (6) years after the event complained of (sale of the Product - see dates above) and more than three (3) years from the date on which you became aware, or ought reasonably to become aware, that you had cause for complaint. Not only has the policy been clearly referred to on every account statement, but following an investigation by the FSA back in 2006, we wrote to certain policy holders (including you) in 2006 to ensure that you were satisfied with the product and that it provided the required cover. Our view is that your claim is time barred and is outside the jurisdiction of the Financial Ombudsman Service. (FOS).

If you are not satisfied with our review of your complaint you may refer this matter to the FOS at the address below (even though our view is that, as stated above, the claim is outside of FOS jurisdiction)......"

MY QUESTIONS

Am I outside the FOS jurisdiction if the PPI was added to my account in 2006? (As Empire became Kay & Co in 2008, this part of my claim is now with the FOS). IF I do not have a valid claim with Redcats, where does this leave the other part of my claim with Kay & Co from 2008?

Also, when they wrote to "certain policy holders (including me)", regarding my "satisfaction with the product" in 2006 - I can't have had the PPI very long, as it was only added to my account in 2006. Certainly, I would not have been aware that this policy was unsuitable for me, having just recently been sold it, under the recommendation of the Sales Advisor, in January 2006. I had no reason to question my suitability to this Policy at the time of sale. I did not request this Policy. I was advised to take it out, by the Sales Advisor, and at no point in the telephone conversation did the Advisor ask about my employment status.

What you think?? Any point in taking this part of the claim to the FOS?? I have already sent a copy of my initial Redcats complaint letter, along with the Kay&Co (2008) part of this complaint, to the FOS, explaining that I was awaiting Redcats reply. Do I now forward the Redcats rejection letter to FOS??
Thanks for your help with this

american_bulldog

Sent off 7 ppi forms two and a half weeks ago to Blackhorse got a letter back from them today with an offer of £11636.39.Big thanks to Martin for setting all this up and even bigger thanks to all the peolple who helped me along the way

PoTsyGirl74

dolphingazer wrote: »

:j:jOffer letter through this morning... just under £7,000:T:T:T

I'm over the moon:D:D:D

Their reason for upheld given, was that they were single premium PPI policies.

:j:j:j:j:beer::j:j:j way to go dolphingazer.

You were so supportive when I was looking for advice here, so it's fantastic to know you've had a lovely refund too :T:T:D

kevspiv

All my working life I have been continually paying off credit cards and loans, armed with information from this site, I have just received £8400 from HFC and a whopping £27,500 from MBNA, and I am still awaiting the outcome of 4 more claims still in progress, I am now completely debt free for the first time in my life. It was so easy to claim and completely hassle free. Thanks to all at MoneySaving Expert.com for the great advice and template letters.

dolphingazer

american_bulldog wrote: »

Sent off 7 ppi forms two and a half weeks ago to Blackhorse got a letter back from them today with an offer of £11636.39.Big thanks to Martin for setting all this up and even bigger thanks to all the peolple who helped me along the way

:j:j Well done american bulldog:beer::beer:

I was expecting you to post this week or next with good news.

Fantastic win:D:D:T:T:T:T

dolphingazer

PoTsyGirl74 wrote: »

:j:j:j:j:beer::j:j:j way to go dolphingazer.

You were so supportive when I was looking for advice here, so it's fantastic to know you've had a lovely refund too :T:T:D

Hi Po TsyGirl:)

Thankyou so much for your kind words, glad to be of some support;)

I'm still taking it in to be honest.

pbsmiles

Have put in a lot of claims about alot of things and the last three weeks things have started to move. I wanted to share this as I never realised that it was so easy or that I could get so much back. On a DMP and this is really bringing it down.

Egg Loan - won £3695 plus interest yet to be confirmed
Barclays Overdraft £3200
Mint Card Charges £130.

Happy lady thank you Martin and his team. You are national treasure.
:T:T:T:T

DebtDodger

After yesterday's nice letter from mbna, Egg have written today to say they also uphold my complaint for "card repayment protection" and owe me the grand sum of... £11.50 lol

Now I know the card only had a limit of £750 and was maxed out then paid off in a few years but why would a company bother mis-selling if they were only making £5 (the apparent ppi cost)?

Not as nice as mbna's 3 figure cheque. But I guess every penny counts?

american_bulldog

dolphingazer wrote: »

:j:j Well done american bulldog:beer::beer:

I was expecting you to post this week or next with good news.

Fantastic win:D:D:T:T:T:T

just said to the wife weve had worst days