PPI Reclaiming successes and failures

amersall

Benji_58 wrote: »

Has anyone got any contact numbers or different address to the ones above
Santander
Lombard
Citi cards
Please
No post for us today:(

Santander

Santander UK PLC
PO Box 1125
BRADFORD
BD1 9PG

Benji_58

Di_L wrote: »

Hi Benji 58

The contact for Santander store cards is
Santander Cards
PO Box 700
Leeds
West Yorkshire
LS99 2BD

You can also log you complaint by phoning 0844 561 9790 or 0871 522 5167,
I must admit I was being pass to various departmernts until I spoke to to someone on the 0871 number.

Thanks for the info.
I spoke to Santander today re loan and credit card because not had acknowledgement after 3 weeks. was informed a letter dated the 19th had been sent to me re loan (acknowledgement) They transfered me to Leeds office because they said store cards would have been put on the system but they dealt with them. Leeds office told me not on system yet and wait another two weeks then contact them again.

amersall

Benji58, the Endeavour address and the Lombard ones are correct, you have the Santander and Citi given by others, good luck.

Benji_58

sazdaz123 wrote: »

the one we used for citi is citi
pride park
derby
de99 3gg

Thanks for info.
Did you have any luck with your card claim?
I think we sent to wrong address - po box 49920 London

amersall

Citibank International plc
Global Consumer Banking
PO Box 49930
London
SE5 7XT
This is the address they have on the website, have you contacted them to see if they have received it?.

Benji_58

amersall wrote: »

Our Di knows about Endeavour, wait for her to come on and she may be able to help you with this.

I would contact Endeavour and ask for the paperwork that shows you had no PPI.
They have to have this info to tell you that there is no PPI, there may well be no PPI, but it would be nice to have proof, one way or the other.

Hi amersall
Just to let you know I phoned Endeavour today they are sending me a copy of loan agreement. So they must be right no ppi.

Sophieh_2

Hi chaps, can any of the lovely helpers on here advise me further? Had rejection from RBS for an old MINT c/card due to 'policy was was provided on a non-advised basis......had policy document explaining if it would be suitable....if not, had 30 days to cancel yadda yadda yadda'......apparently we appllied from a mailshot of theirs, we have a copy of the agreement & I even sent them back a copy with my initial letter as it states on the PPI box 'WE STRONGLY RECOMMEND YOU TAKE OUT THIS COVER'........but apparently that wasn't specifically aimed at my husband!! It's a 'generic suggestion to ALL customers to consider how they would make repayments if unemployed etc etc'...They enclosed a couple of statements & it shows PPI of £62 on one of them, and as it goes back to 1997, I don't want to just roll over on this one!! Any suggestions on how to respond (although begrudgingly only polite ones!) gratefully received. Ta muchly

Benji_58

amersall wrote: »

Citibank International plc
Global Consumer Banking
PO Box 49930
London
SE5 7XT
This is the address they have on the website, have you contacted them to see if they have received it?.

Thanks for info
I am going to look for phone number. Its husbands card so will have to nag him to phone them. (not that I nag a lot you understand:D)

Benji_58

amersall wrote: »

Benji58, the Endeavour address and the Lombard ones are correct, you have the Santander and Citi given by others, good luck.

Thanks

I have tried 6 different phone numbers for Lombard today, 2 not available anymore. The other 4 have same recorded message and no customer service. Have googled the number for customer service and tried them all. Just wait for the postman.

Di_L

Benji_58 wrote: »

Thanks for the info.
I spoke to Santander today re loan and credit card because not had acknowledgement after 3 weeks. was informed a letter dated the 19th had been sent to me re loan (acknowledgement) They transfered me to Leeds office because they said store cards would have been put on the system but they dealt with them. Leeds office told me not on system yet and wait another two weeks then contact them again.

Hi BenJi 58

I am happy to hear that you have now spoken to someone to chase up your complaint.

When I spoke to Santander about both my loan and store cards I was given a ref number for the loan. They said that they were not going to send me an acknowledgement letter because they are investigating my complaint.

When I called the 0871 number about my store card they said that they had not received the questionaire I sent them and that my telephone complaint was also not on the system, but luckly for me the person I spoke to was very helpful and took my complaint again over the phone and provided me with a ref number so fingers crossed they will uphold my complaint. If you need to speak to them again ring the 0871 number this is the store cards ppi complaint number

Good luck