PPI Reclaiming successes and failures

Happily_Married_2

Can someone please advise.

My parents got 2 loans out 1 ffor mum, 1 for dad.. THey told my Mum she had to have PPI to get the loan, but not my dad, something to do with her working hrs at ASDA.

Therefore she signed up to it, as she was told she had to to get the loan.

Well years later we hear about the ppi claims so realise she was duped, but stupily went through the apparent proper channels the financial Omnibudsman.. well after just under three years they write back to us and say sorry you cant claim as you signed for it?

But argument was about the way we signed for it, so we appealed.. its now been another nearly 2 years and all we get is a letter now and again (Like before ) saying sorry for the delay.

The claim is way over 6 years old now..

Can we dump the Financial Ombudsman and go through no win no fee?

My mum and dad feel incredibly let down, they dont have the time or energy to chase this down as they are old and have to look after there grandson due to mental health with my sister.. so anyone any ideas..

lickoloctupus

lickoloctupus wrote: »

I telephoned Halifax today just to check that I did not have ppi insurance on my mortgage that ran from 1999 to 2004 and found that in fact I did have it on there and also on an extended loan that was in place at the time.
I cant remember having it so when I claimed for all my others in 2009 I didn't claim for this.
I am going to challenge due to the fact I didn't even know I had it but just want to check that the date is not too long ago.I have kept a Halifax account since the time of the loan and currently bank with them too since 2010.

Had a reply yesterday after my first letter stating that I had paid £274.26 ppi on my mortgage and this is being repaid with interest of £266.05.This is from 1999 and on a loan attached to this where I remortgaged and I paid £214.44 plus £184.62 interest giving a total being paid of £939.37.
Very happy but how do I know the interest has been worked out correctly.

amersall

Happily_Married wrote: »

Can someone please advise.

My parents got 2 loans out 1 ffor mum, 1 for dad.. THey told my Mum she had to have PPI to get the loan, but not my dad, something to do with her working hrs at ASDA.

Therefore she signed up to it, as she was told she had to to get the loan.

Well years later we hear about the ppi claims so realise she was duped, but stupily went through the apparent proper channels the financial Omnibudsman.. well after just under three years they write back to us and say sorry you cant claim as you signed for it?

But argument was about the way we signed for it, so we appealed.. its now been another nearly 2 years and all we get is a letter now and again (Like before ) saying sorry for the delay.

The claim is way over 6 years old now..

Can we dump the Financial Ombudsman and go through no win no fee?

My mum and dad feel incredibly let down, they dont have the time or energy to chase this down as they are old and have to look after there grandson due to mental health with my sister.. so anyone any ideas..

The Ombudsman is Free even if you do not get redress, give them time to deal with this, if you go to a claims co, they will have to wait for the FOS to deal with this just as your parents are and they will take a % for "just waiting" for the FOS to conclude this, as they cannot put a new complaint in as it is being dealt with by the FOS.

amersall

lickoloctupus wrote: »

Had a reply yesterday after my first letter stating that I had paid £274.26 ppi on my mortgage and this is being repaid with interest of £266.05.This is from 1999 and on a loan attached to this where I remortgaged and I paid £214.44 plus £184.62 interest giving a total being paid of £939.37.
Very happy but how do I know the interest has been worked out correctly.

The interest on the loan PPI was included in the PPI monthly payment, the same may apply to the MPPI, you need to know how much the PPI was and what you actually paid to this, and the months that you paid this for.

amersall

dai1927 wrote: »

I recently complained to First Plus about mis sold PPI, my reasons were that i was told that if i didnt take ppi the loan would probably be rejected, also i was not fully explained about the 5 year cash back plan and that if i had been then i would not have taken the loan.

I took the loan out in 2003 Firstplus sent me a letter to contact the broker on the issue, although i contacted Firstplus and Firstplus only to get the loan and the loan agreemnet is Firstplus letter headed but they insisted it was brokered.

So i contacted the broker who sent me a letter saying they have no correspondence of me on their system, phoned Firstplus who said it was and take it to the FOS.

I complained to the CEO and immediately got help from Firstplus who through further investigation found that the loan was actually brokered to HFS who are now Capital One. So they have said to contact them with regard to the claim, again thuogh i have never had any correspondence wit HFS or Capital One.

So i am now going back to the CEO and will complain yet again and state that Firstplus were the lender and its up to them to chase any 3rd parties as it was Firstplus who took my money and gained interest on it, i am also willing to take legal proceedings and to take this to court if need be.

Do you think im right to do this

Even though all the paperwork is FP the loan could have been done through a broker, you need to send the mis sell complaint to the broker and if they come back with a "no" due to the year you will have to go with the mis sell to the Insurer, if the Insurer says no the FOS may be able to help you from this point, you could be lucky and get the broker to pay up, but i would not consider court action against FP as if they did not sell you the PPI then you have no complaint against them, and you could end up with a legal bill for costs.

dai1927

amersall wrote: »

Even though all the paperwork is FP the loan could have been done through a broker, you need to send the mis sell complaint to the broker and if they come back with a "no" due to the year you will have to go with the mis sell to the Insurer, if the Insurer says no the FOS may be able to help you from this point, you could be lucky and get the broker to pay up, but i would not consider court action against FP as if they did not sell you the PPI then you have no complaint against them, and you could end up with a legal bill for costs.

My argument is, i rang Firstplus about the loan and it was their sales advisor that pressured me into having PPI not the brokers, thats why my gripe is with the lender not the broker, and under section 56 of the CC act 1974, the lender(Firstplus) has a responsibility.

di3004

dai1927 wrote: »

My argument is, i rang Firstplus about the loan and it was their sales advisor that pressured me into having PPI not the brokers, thats why my gripe is with the lender not the broker, and under section 56 of the CC act 1974, the lender(Firstplus) has a responsibility.

Hi Dai

I can see what your getting at here.

I had the same issues in regards of another loan company, the broker itself did not apply the ppi on the application form (which clearly shows no PPI), yet the lender's agreement did so.

I would then argue on that, and ask them for any telephone correspondence (of all calls made).;)

Izzyk

My husband and I put in just under 20 claims between us on cards and 15 on loans in February.

So far he had an offer from Halifax (£5000) and a cheque for his CC within a couple of weeks of the claim - excellent service.

Last week I received an offer from Natwest (RBS) on a CC I had between 1992 and 2005 the only evidence I had of PPI was on one statement a payment of £6.50 my offer was £2000.

It is around 7 weeks since we submitted our claims and he had a rejection from Barclays on a CC saying it was a postal application and he ticked the box asking for PPI - he has submitted an appeal to FOS.

I had a rejection for a Lloyds CC saying there was no evidence of a mis-sale. This is even though I had other sickness cover in place including full sick pay from my employer, a critical illness plan, an early pension if I was unable to return to work and a redundancy payment which would have paid 12 months pay if I had been made redundant at the time of application. My policy was sold to me in the branch and I was told I had to take it to get the card. I have sent through documentary evidence to the bank to ask them to reconsider.

My husband is claiming on the basis of the number of pre-existing medical conditions he had which meant he would not have been covered.

dai1927

di3004 wrote: »

Hi Dai

I can see what your getting at here.

I had the same issues in regards of another loan company, the broker itself did not apply the ppi on the application form (which clearly shows no PPI), yet the lender's agreement did so.

I would then argue on that, and ask them for any telephone correspondence (of all calls made).;)

Iforget to mention that my loan is a secured loan and is regulated, niot sure if that makes a difference though, glad you see my point, so do you think its worth pursuing the lender first then.

di3004

dai1927 wrote: »

Iforget to mention that my loan is a secured loan and is regulated, niot sure if that makes a difference though, glad you see my point, so do you think its worth pursuing the lender first then.

Hiya

Not sure about the regulated side as such really but yes, I would point out to the lender you have raised the complaint with them because the broker passed on the application without the PPI, where it was added by a staff member of FP and not them of the broker, and you remember this very clearly, (because you were pressurised into taking it out (if this also applies to you).