PPI Reclaiming successes and failures

Mill_Reef

Good afternoon all

I have received a “goodwill” gesture from Natwest totalling just over £8,500 from which they say they will be deducting a 20% tax payment of £458.37. This is in respect of a loan, the details of which I posted up a few days ago. I am really pleased with this offer although I’m not so sure about the term “goodwill”!!

I was wondering if anyone could give me some advice or guidance please. I have also had a refund offer from Barclaycard totalling just over £3,000 on my Barclaycard credit card which was formerly with Providian/Monument. Their summary shows that the offer is only from 2007 when they took over the account from Monument but I have been paying premiums since the card’s original inception in 2001.

On searching through old paperwork I have found a copy of a letter, which Barclaycard sent me when the card was changed saying that “because Monument was previously part of the Barclays Group, it isn’t necessary to change the terms of your agreement” and I also have a few old statements for both Providian and Monument which clearly show the premium being deducted. Do you think I should write back to them and ask them to re-consider their calculations as their offer is a straight forward refund and not termed “goodwill” and is less than half of what I have originally paid?

Many thanks.
MR

tyrosteve

Hi,dont know if anyone can suggest anything, but i have just had a low offer from c/c company..They have details of my account from 2002 to 2006, but they say they only have to go back 5 years therefore are only willing to pay me back a couple of months ppi from 2006, and not any more...Is there anything i can do? THANKS. (CANT WAIT TO BE ABLE TO POST MY SUCCESSES!!!!!!!!)(H O P E F U L L Y)

di3004

Mill_Reef wrote: »

Good afternoon all

I have received a “goodwill” gesture from Natwest totalling just over £8,500 from which they say they will be deducting a 20% tax payment of £458.37. This is in respect of a loan, the details of which I posted up a few days ago. I am really pleased with this offer although I’m not so sure about the term “goodwill”!!

I was wondering if anyone could give me some advice or guidance please. I have also had a refund offer from Barclaycard totalling just over £3,000 on my Barclaycard credit card which was formerly with Providian/Monument. Their summary shows that the offer is only from 2007 when they took over the account from Monument but I have been paying premiums since the card’s original inception in 2001.

On searching through old paperwork I have found a copy of a letter, which Barclaycard sent me when the card was changed saying that “because Monument was previously part of the Barclays Group, it isn’t necessary to change the terms of your agreement” and I also have a few old statements for both Providian and Monument which clearly show the premium being deducted. Do you think I should write back to them and ask them to re-consider their calculations as their offer is a straight forward refund and not termed “goodwill” and is less than half of what I have originally paid?

Many thanks.
MR

Hi

Well done on your success!:beer:

A goodwill can mean they will still refund you in full, although they may not believe they done any wrong as such.


If your unsure on this, you could ask them to send you the detailed breakdown which you are entitled to on request.

In regards of the other, have you forwarded them any copies of the paperwork? maybe they will consider going all the way back, tell them you are happy with the offer, but as you have the paperwork (or so much of it) would they consider refunding as far back as when you taken out the account.

Good luck.;)

di3004

tyrosteve wrote: »

Hi,dont know if anyone can suggest anything, but i have just had a low offer from c/c company..They have details of my account from 2002 to 2006, but they say they only have to go back 5 years therefore are only willing to pay me back a couple of months ppi from 2006, and not any more...Is there anything i can do? THANKS. (CANT WAIT TO BE ABLE TO POST MY SUCCESSES!!!!!!!!)(H O P E F U L L Y)

Hi

Do you have any copies of the paperwork that you can send them? and ask if they will consider refunding from prior to that.

They should hold data for at least the last 6 years, where some will hold data going back even earlier, but do ask them to consider if you have any further paperwork in copies you can send.

Good luck and well done on your success!:beer:

tyrosteve

di3004 wrote: »

Hi

Do you have any copies of the paperwork that you can send them? and ask if they will consider refunding from prior to that.

They should hold data for at least the last 6 years, where some will hold data going back even earlier, but do ask them to consider if you have any further paperwork in copies you can send.

Good luck and well done on your success!:beer:

thanks di3004, unfortunately i dont have any paperwork, so maybe need to just take the few quid eh? better in my pocket than theirs

di3004

tyrosteve wrote: »

thanks di3004, unfortunately i dont have any paperwork, so maybe need to just take the few quid eh? better in my pocket than theirs

Have you tried contacting the data dept of the bank?

Maybe worth just a call just to ask if they hold any details prior to 2002 perhaps, as one last shot.

But yes better in your own pocket than their's, definately.;)

Kaiser83

Afternoon all!

Back in August I placed a complaint with Lloydstsb TSB regard the Loan Protection Insurance that was applied to a Loan I took out in April 2007.

I have complained on the basis that it was implied that I would only be granted the loan on the proviso I signed up for the LPI. I never wanted the LPI and since checking the copy of my t&c's sent through by lloydstsb I have noticed that the box stating
"I wish to purchase Loan Protection Insurance [ ] (please tick)" is signed but the box is not ticked.

Fingers crossed for some success, as lloysd haven't responded to my original complaint I have contacted the FOS who are going to give them a prod on the matter.

I do have a question though.
The Loan for Loan Protection Insurance was £7485.32 at £135.25 per month. I cleared the loan in 52 months so paid £7033 in LPI.
How much should I expect to get back?

Thanks in advance

bugsy3967

I am getting really frustrated at being fobbed off by LTSB, i am still waiting for payment from a claim made in April 2011, I was told a cheque would arrive shortly (that was the 19th September 2011) I was also told that they would only be paying me interest on my current loan until 13/10/11 we are now in November. No wonder their Boss has gone off with stress, i would too, if i had a workforce as incompetent as those who are dealing with this PPI fiasco !!!!

monkey5_2

hey guys,

I have had 2 offers, one from natwest and one from the AA (RBS), the natwest have sent me a letter saying that they are running behind with payments and that it should be in the next 4 weeks, however three weeks after receiving an offer from the halifax I have had no sign of any cheque and after several phone calls there is just no sign of one and I am hitting a dead end? all i get is "we cant give you a timescale it will just be as soon as possible" am I being optimistic in thinking it should be before xmas? the interest was calculated up until 04/11/11 (tomorrow) so will it all be recalculated again? its all so frustrating!

At least Natwest updated me to say it was delayed I suppose, anyone else dealing with them that has any updates on timescales etc?
Congrats to all the winners today as well!!

di3004

Kaiser83 wrote: »

Afternoon all!

Back in August I placed a complaint with Lloydstsb TSB regard the Loan Protection Insurance that was applied to a Loan I took out in April 2007.

I have complained on the basis that it was implied that I would only be granted the loan on the proviso I signed up for the LPI. I never wanted the LPI and since checking the copy of my t&c's sent through by lloydstsb I have noticed that the box stating
"I wish to purchase Loan Protection Insurance [ ] (please tick)" is signed but the box is not ticked.

Fingers crossed for some success, as lloysd haven't responded to my original complaint I have contacted the FOS who are going to give them a prod on the matter.

I do have a question though.
The Loan for Loan Protection Insurance was £7485.32 at £135.25 per month. I cleared the loan in 52 months so paid £7033 in LPI.
How much should I expect to get back?

Thanks in advance

Hello there
You certainly have a good case, and no wonder Lloyds are in no hurry to deal with it!!
You will be fine though I'm sure.;)

Right, well I'm not the one for calculations, and I'm sure someone will be along soon to check this out for you.

But in general you should get back all you have paid of the PPI, plus all the relevant interest and 8% interest of what a court would normally award.

So going by your calculations, you should get that amount back, plus interest on top, the folks will hopefully be along later to work this out for you.

Good luck.:)