PPI Reclaiming successes and failures

dustybin71

janet43 wrote: »

How can lloyds say they are on 1st week in september when i am still waiting from august...LLoyds will say anything grrrrrr

LOL Janet, I am waiting from JULY!!!!! Phoned today, still unable to give timescale and when I said how come people with later claims are getting paid before me, he said they have not been paid, and anyone who says they have are lying. Apparently they still working in date order and if I have not been paid yet, people with claims after me will definitely not have been paid!

Hmmmmm, who is telling porkies here????

kaz310

The rejection letter finally arrived this morning. It was 3 pages long. Basically it went like this:

We have reviewed the sales process and are satisfied that the sales representative would have followed the correct procedure. In addition we reviewed the telephone call recordings and are satisfied that the Account Manager explained to you the key features of the policy.

It then goes on to list timings and what was said between first plus and my husband:
At 38 minutes 42 seconds a breakdown of the costs were given. If you choose to take out the ppi the cost of this is added to you loan and the additional monthly payment is £157.72. Are you happy with the quotation and my recommendation for you to take the cover Mr XXXX? Yes I am repied Mr XXXX.



The next part of the letter goes like this: At 41 minutes 01 seconds the CAM states "the cover lasts for 5 years after that if you havent made a claim you can claim a refund equivalent to half of the insurance premiums. The CAM then asks later if there is any further information about the loan or ppi. Mr XXXX replied No I don't think so. Mr XXX does not ask for clarification on anything.

What they failed to quote is the conversation where my husband initially told them that we were both in secure jobs that gives us 6 months full pay before going onto half pay and that we never take out ppi, not even on our mortgage. They also fail to mention the bit where my husband tells them to hang on while he discussess it with me. My husband then tells me about claiming a refund after 5 years and that FP say we can use it for what we want or put it back into the loan in order to pay some of it off. At no time did my husband say to me that after the 5 years it would be worthless and we'd still be paying for it.

The final part of the letter reads: I cannot find any evidence whist reviewing the call that you were told to look on this as a savings plan. Furthermore at no point during the process did Mr XXXX or Mrs XXXX comment on the ppi as a savings plan. We will be happy to provide a copy of the call. After a full review there is no evidence the policy was mis-sold. This communication should be viewed as out final response.
At no point would I have commented on it as at no point did they speak to me regarding this.

So fellow MSE where do I go from here. Is it worth emailing the CEO still or am I chasing a lost cause?????? The anger has turned to deflation now.

heimi

Barclays have been taking £6.40 a month from me since 1996 for an overdraft arrangement that I made at that time. I put in a PPI claim on the phone, filled in a form they sent me, and they've just confirmed that they'll be coughing up to the tune of around £1600. Was a piece of !!!!!

MoreOn

Just short of 16 weeks my OH has had their 2 complaints upheld... just under £3200 from Lloydstsb....

The calculations were included, they appear very close and just over mine. The letters says there is no need to do anything as a cheque will be forwarded yet offers no timescale on payment other than to say they have 6 months in which to take the complaint to FOS... interest is calculated until 15th november

Anyone ideas on timescale..

linsoft

Reading all the posts here it seems some banks are absolute rotters, whilst others are trying to sort people out, even though there are massive backlogs. Not angels by any stretch, I think reasonable is a better description.

We still do not know if we are getting a payout, however as one of the better banks appears to be the one which has our claim (HSBC) we are hopeful. Those that are being treated in a substandard way should look to move to one of the banks that treats their customers reasonably, vote with your feet if you possibly can. The lesson here is that the bank that treats its customers badly does not keep the customer.

The_Marksman

MoreOn wrote: »

Just short of 16 weeks my OH has had their complaint upheld... just under £3200 from Lloydstsb....

The calculations were included, they appear very close and just over mine. The letters says there is no need to do anything as a cheque will be forwarded yet offers no timescale on payment other than to say they have 6 months in which to take the complaint to FOS... interest is calculated until 15th november

Anyone ideas on timescale..

Well done ............;)

and the answer to your question, ive no idea! :rotfl:

The_Marksman

heimi wrote: »

Barclays have been taking £6.40 a month from me since 1996 for an overdraft arrangement that I made at that time. I put in a PPI claim on the phone, filled in a form they sent me, and they've just confirmed that they'll be coughing up to the tune of around £1600. Was a piece of !!!!!

brilliant news .........;)

MARKOS72

Missus just phoned me after my interview for a new post within Network Rail,cheque for just under 2 grand awaits me at home...woohoo.2 successes now,HFC and HBOS,just a waiting game for my CB claim with ombudsman.

The_Marksman

MARKOS72 wrote: »

Missus just phoned me after my interview for a new post within Network Rail,cheque for just under 2 grand awaits me at home...woohoo.2 successes now,HFC and HBOS,just a waiting game for my CB claim with ombudsman.

Great News! Well done............ :j;)

hope you get the new post too

Matryoshka

dustybin71 wrote: »

Hmmmmm, who is telling porkies here????

Show them this link