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PPI Reclaiming successes and failures

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  • Hello everyone , ive been reading your posts for quite a while , a company approached me last october about reclaiming my ppi , i know i wish id seen this place sooner but hey thats life , they rang me today to say the 1st of 3 ppi reclaims from barclays has been offered , its only £356 and will be paid straight into my account , the company dealing with it takes there 25% cut so im just waiting on the other 2 now , so good luck everyone , barcalys are getting themselves in gear finally ............ thank you


    that was paid in yesterday , just checked my bank theres another payment of £228 made today , im greatful , i was just hoping for a big one , fingers crossed on my last one

    it was a £5000 loan wich i topped up twice

    good luck everyone
  • Capital one said i ticked the box requesting PPI but i did not tick the box as they say, the tick for PPI is inconsistent with all other ticks on the original application form. So off i went to the Ombudsman and explained this to him and to say that my work would have and still do pay me for being off work due to illness and i also enclosed a copy of my own payment protection which i had at the time. So i went on further to say why would i want capital one credit card PPI when in fact i had my own protection. Hopefully this will strengthen my case with the Ombudsman.
  • di3004
    di3004 Posts: 42,579 Forumite
    h0pusp0pus wrote: »
    morning guys right so ive had my letter through from santander this morning regards my burtons menswear card it doesnt sound right to me at all

    letter as follows

    further to our telephone conversation and the evidence provided confirming you were not working at the time of taking out the the insurance policy i am pleased to confirm that we will be refunding all the premiums paid to your account

    i would also lie to confirm we will be refunding the interest applied to the account where charged on these on these premiums and as a gesture of good will we have applied a loss of cash compensation payment at the rate of 8% per annum

    the break down is as follows

    premium = £296.45

    interest = £390.11

    loss of cahs payment = £486.00

    i have arranged for a cheque for the above amount to be sent to you under serpate cover please allow 14 working days for receipt of this.

    this is our final response yadda yadda yadda

    im very pleased that they have upheld but im sure of what statements i have that i was paying at least £17 a month on my high balance from about 1996 to roughly 2000 so the payments made of £296.45 on the break down doesnt seem in line with what i paid at all

    any suggestions please or am i just being daft and should except the outcome ?


    Hi hun

    Me and calculations :o is a no go area for me on that side of it, but I'm sure our lovely amersall will know more about this and will be along at some point.

    Have you tried ringing them to mention about this as well?
    Hope its sorted, and am so happy for you news on your case being upheld, well done and Congratulations!:T:beer::j
    The one and only "Dizzy Di" :D
  • Rae115
    Rae115 Posts: 187 Forumite
    edited 20 July 2011 at 11:06AM
    10.30 Post man came - he's early typical another bill.

    I emailed the CEO of barclay card this morning ranting my frustration at them. Can u believe i have had a letter today from them its the 20th of july their letter is dated the 11th July - and what do they ask for Clarification of my my account numbers !!!!!how many times do i need to give it to them???????? so i told her i am very unhappy as this has been going on to long so i emailed the CEO this morning.

    the funniest thing is i dont even know if i have PPI on the account as it wass closed some time ago and i am still waiting my SAR from them since MAY

    if anyone wants it the ceo email address for barclay card is david.chan@barclaycard.co.uk
  • di3004
    di3004 Posts: 42,579 Forumite
    Hello everyone , ive been reading your posts for quite a while , a company approached me last october about reclaiming my ppi , i know i wish id seen this place sooner but hey thats life , they rang me today to say the 1st of 3 ppi reclaims from barclays has been offered , its only £356 and will be paid straight into my account , the company dealing with it takes there 25% cut so im just waiting on the other 2 now , so good luck everyone , barcalys are getting themselves in gear finally ............ thank you


    Hi there

    Well done :T:j & Congratulations:beer:

    Well if you have any future reclaims, you know where we are, well done though.;)
    The one and only "Dizzy Di" :D
  • di3004
    di3004 Posts: 42,579 Forumite
    Rae115 wrote: »
    Im praying and hoping, now that i called them on monday its pushed them a bit to do something.

    3 hours till the post comes - if he comes today


    Good luck hun, maybe a courier will bring it :D;):j:j x
    The one and only "Dizzy Di" :D
  • di3004
    di3004 Posts: 42,579 Forumite
    h0pusp0pus wrote: »
    just looking through my old burtons menswear statements and it says account cover charge @1.50 per £100 owed so going by that my balance of £2000 would of been £30 a month and if i was paying that for 2 years that would be £720 even in 2004 i was paying 50 p a month but that was only on a £4 balance lol

    so im sure they must of got their calculations wrong ??


    Ring then hon, mistake does happen, ask if you can speak to the calculation team, I understand they are separate to the ones who investigate the complaints.;)x
    The one and only "Dizzy Di" :D
  • di3004
    di3004 Posts: 42,579 Forumite
    nutty_nat wrote: »
    Hi Di

    No luck with the e-mail address it keeps coming back unsent maybe it's a problem their end. I called them today and was told that over the telephone their systems don't go back as far as 2000. But I was given an address to contact and ask for my details. So letter has gone in the post today fingers crossed x


    Doh, sorry hun, wonder if they are doing what Lloyds did some time ago, because they had so many emails, they sort of temporary stop on them, not for long though, so maybe it will come right, but good luck though and hope that number you ring will have the details you require, fingers crossed x;)
    The one and only "Dizzy Di" :D
  • themass
    themass Posts: 142 Forumite
    Eighth Anniversary 100 Posts Combo Breaker
    Im still waiting for Norton, the date they gave me was friday last week so a letter is due very soon tbh i dont expect them to uphold this they seem very to take everything to the fos, ours was signed and ticked etc etc but i am pretty damn well sure if was explained in pure english
    "sir this cover will cost you 8k for 2 years cover because you paid it off early we will give you a rebate of £500 off your settlement, we must however add that your 8k will go on top of your main loan and interest charged for both, we would also like to add that because you settled early you receive no cash back even though you did not make any claims" would you like to proceed with this policy.
    errr no thanks.
  • Rae115
    Rae115 Posts: 187 Forumite
    Capital one said i ticked the box requesting PPI but i did not tick the box as they say, the tick for PPI is inconsistent with all other ticks on the original application form. So off i went to the Ombudsman and explained this to him and to say that my work would have and still do pay me for being off work due to illness and i also enclosed a copy of my own payment protection which i had at the time. So i went on further to say why would i want capital one credit card PPI when in fact i had my own protection. Hopefully this will strengthen my case with the Ombudsman.


    hey just in case u feel like firing off an email to the CEO of Cap 1 he is [EMAIL="rich.fairbank@capitalone.com"]rich.fairbank@capitalone.com[/EMAIL] and the team that deal with PPI / complaints email address is [EMAIL="Executive_Office_UK@capitalone.com"]Executive_Office_UK@capitalone.com[/EMAIL]

    Rae
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