PPI Reclaiming successes and failures

dyfsdoves

mandy1cat wrote: »

Sooooooooooooooo glad I sent this email as I got a response...
Complaint UPHELD... warm fuzzy feeling inside...
Their offer is....... just short of £11k...... :money::money::money:

Thank you MSE... Thank you Di, Amersall, Cappo, Marksman and so many other people for keeping us all going.... You are Fantastic....

:beer:

thats great news for you, just wondering if you can help me, i have a complaint in with natwest for a credit card ppi from 25th of may and i was wondering if you had their contact email address so i can try and ask for an update on my case.
im really peed off with natwest as at the same time i went into my local branch to clear my balance (was over £5000) off and cancel the card. the bank worker did this for me but what he failed to do was to notify me that i had to cancel my ppi myself. what happend next was that i have been charged two months ppi premium and a late payment fee for not paying it even though i thought my account was closed and asked the bank worker to cancel the card in may lol. thanks, Dyfed

pricetracy

Just wanted to share my good news and say thanks a lot to Martin Lewis - this site is fantastic.

Just a couple of weeks ago I used the recommended template (questionnaire) to try and claim a refund from Cahoot for a loan I took out in 2004. To be honest I thought I would have to put up a fight because of the date etc.

The initial loan was for £6000 but I am self employed so couldn't have claimed apparently on the payment protection insurancer part.

Cahoot (Santander) have today made an offer to return all the premiums for the PPI (£689) plus £260 interest - without any quibble!!

HAPPY DAYS!!!! :j

If you are wondering whether to claim or not - GO FOR IT!! It is your money anyway.

Good luck.

sirlurus

To those who asked.


I rang the customer service line at Egg and said I wanted to make a complaint about PPI, lady took details, explained I would receive full pay if ill and insurance was irrelevant

I contacted them both about 4 weeks ago

Xanadu20

Rae115 wrote: »

hi all hope u guys done mind but i jumped on the band waggon of emailing the ceo of rbs lastnight, sending him all the threads of emails i previously sent to the ceo of citi, who advised as the account was sold to opus its nothing to do with them. i got the below in reply today.

so fingers crossed.

Many thanks for your e-mail which has just been received by Stephen Hester's office.

After reading your e-mail, I have arranged for a manager from our Credit Card Team to investigate your complaint and, to ensure that you get a full response. I have asked for a copy of the response so I can be sure that we've handled your complaint correctly. You will hear further from my colleague within 10 working days.

If, you have not had a response by this time, please contact us and we will take matters forward on your behalf.

Yours sincerely


Scott McLellan
Group Customer Relations

Was this with reference to your Opus card ? i am having a hard time getting any information from them at all, would you mind sending me on the email address?

Rich

Dizzywithmoney

Hi - just been having a sort out to see where I am with all my claims and I have realised that I havent heard from the following:

Nat West - sent FOS questionnaire off on 16.6.11. after I initially sent it off in April with no account number on but they returned it stating that they needed the account number details. They then sent me all my statements for past 6 years (the account had been open longer than that). I havent heard a thing since.

Barclay Loan - sent SAR letter off on 21.6.11 but no response as yet.

AA Loan - now this is really getting annoying. I originally sent off the FOS form back in April 2011 to the Co-op, I was under the impression that Co-op was AA Loans. A very helpful lady from Co-op rang me and (to cut a long story short) said she would send everything off to whom she believed was AA loans when we took it out, she said it was HBOS and sent me the details of who she sent it all off to. I heard nothing so sent off a letter to this person explaining everything, only to get a letter back, dated 27 June 2011 saying that she had sent it to the relevant department, but I have not heard anything since.

All the above are now starting to annoy me. Can anyone advise what to do next with them please?

DrSqueeze

Dizzywithmoney wrote: »

All the above are now starting to annoy me. Can anyone advise what to do next with them please?

Chase them up, and ask them to confirm the current situation with your complaints.

Dizzywithmoney

DrSqueeze wrote: »

Chase them up, and ask them to confirm the current situation with your complaints.

Thanks

Does anyone have the e-mails for the ceo of the above three companies for me please.

di3004

pricetracy wrote: »

Just wanted to share my good news and say thanks a lot to Martin Lewis - this site is fantastic.

Just a couple of weeks ago I used the recommended template (questionnaire) to try and claim a refund from Cahoot for a loan I took out in 2004. To be honest I thought I would have to put up a fight because of the date etc.

The initial loan was for £6000 but I am self employed so couldn't have claimed apparently on the payment protection insurancer part.

Cahoot (Santander) have today made an offer to return all the premiums for the PPI (£689) plus £260 interest - without any quibble!!

HAPPY DAYS!!!! :j

If you are wondering whether to claim or not - GO FOR IT!! It is your money anyway.

Good luck.

Well done to you :T:j Congratulations!:beer:

di3004

Dizzywithmoney wrote: »

Thanks

Does anyone have the e-mails for the ceo of the above three companies for me please.

Hiya hon

CEO's here....

[EMAIL="robert.diamond@barclaysplc.com"]robert.diamond@barclaysplc.com[/EMAIL]

Natwest same as RBS

[EMAIL="Stephen.Hester@rbs.co.uk"]Stephen.Hester@rbs.co.uk[/EMAIL]

Details of AA below.
http://www.theaa.com/aboutaa/complaints.html

Good luck x;)

toadyfrog

toadyfrog wrote: »

Thanks for your reply.

They are both settled. Just realised on the littlewoods one i sent it from me but gave OH card number

Thanks for the link, I'm really not sure if either had ppi. Shall I fill in the forms anyway and see what they say or send of the £10. for all records???

I am reclaiming 2 with MBNA as well got an email last friday to say they are looking into it for me, probabley won't here for a while though.

Just logged onto MBNA credit cards and the credit limits have been reduced from £1500 and £9000 to £500 and £1000. Is this because I have started to claim or because I have just paid them both off.