PPI Reclaiming successes and failures

h0pusp0pus

farcove54 wrote: »

Had 2 letters from Santander today. One in reply to mine stating it would take a while to obtain information from HMRC, they replied stating my complaint is being dealt with.
The other states that I have until 20th June to forward information requested on National Insurance otherwise the case will be closed.
There is no way HMRC will send me the information before 20th June.
I intend phoning Santander tomorrow.
Kay x

sorry to hear that kay its bad isnt it how on earth are we supposed to get the information in that time i rang santander yesterday and was told that the lady dealing with my case would ring me yesterday afternoon or today with the details and she would put some thing in writing stating that i could re open the complaint if it went past the the dead line needless to say i havent heard anything from them !!!! did they say anything to you in their letter about being able to re open the complaint if you missed the dead line?

farcove54

h0pusp0pus wrote: »

sorry to hear that kay its bad isnt it how on earth are we supposed to get the information in that time i rang santander yesterday and was told that the lady dealing with my case would ring me yesterday afternoon or today with the details and she would put some thing in writing stating that i could re open the complaint if it went past the the dead line needless to say i havent heard anything from them !!!! did they say anything to you in their letter about being able to re open the complaint if you missed the dead line?

No they didn't, its seems as though they are making things as difficult as possible.
All I seem to read is positive things about Santander but I think that changes when it involves a Storecard ( was GE money ).
I'll let you know what happens when I phone them tomorrow.
Kay x

h0pusp0pus

thanks for your reply kay yes mine is a store card also that used to belong to ge money it was a burons menswear card i shall be ringing santander tomorrow also, and wait for a reply from my letter that i sent off recorded delivery yesterday

boycey01

Thought i'd let you all know that I received a letter from Black Horse today. They have decided to uphold my 2 complaints!:beer:
They haven't gave figures yet but basically said they would put me back in the position if I had not taken out PPI on both loans plus i'll get the 8% interest. I've had to sign the acceptance form and send it back. Then they said I will get my money and a breakdown of figures within 8 weeks. :j
Finally I feel like I am getting somewhere. 2 down, 4 to go!!

I'm over the moon! :j:j:j

di3004

boycey01 wrote: »

Thought i'd let you all know that I received a letter from Black Horse today. They have decided to uphold my 2 complaints!:beer:
They haven't gave figures yet but basically said they would put me back in the position if I had not taken out PPI on both loans plus i'll get the 8% interest. I've had to sign the acceptance form and send it back. Then they said I will get my money and a breakdown of figures within 8 weeks. :j
Finally I feel like I am getting somewhere. 2 down, 4 to go!!

I'm over the moon! :j:j:j

Wonderful!:T:T Congratulations!:beer:

smitchy73

boycey01 wrote: »

Thought i'd let you all know that I received a letter from Black Horse today. They have decided to uphold my 2 complaints!:beer:
They haven't gave figures yet but basically said they would put me back in the position if I had not taken out PPI on both loans plus i'll get the 8% interest. I've had to sign the acceptance form and send it back. Then they said I will get my money and a breakdown of figures within 8 weeks. :j
Finally I feel like I am getting somewhere. 2 down, 4 to go!!

I'm over the moon! :j:j:j

Congratulations, well done.

amersall

boycey01 wrote: »

Thought i'd let you all know that I received a letter from Black Horse today. They have decided to uphold my 2 complaints!:beer:
They haven't gave figures yet but basically said they would put me back in the position if I had not taken out PPI on both loans plus i'll get the 8% interest. I've had to sign the acceptance form and send it back. Then they said I will get my money and a breakdown of figures within 8 weeks. :j
Finally I feel like I am getting somewhere. 2 down, 4 to go!!

I'm over the moon! :j:j:j

:j:j Well done :beer:

patricia50

My daughter had an Evans card which was with GE money, now Santander. I encouraged her to put in a claim for ppi refund. She sent off the consumer questioner but heard nothing. Rang the ombudsman who said to wait 8 weeks then get back in touch. She recieved a letter in March which I didn't know about with a photocopy of her original application form with a cross and her signature saying yes to ppi. They say she was aware of ppi and as such they were not accepting her claim and this was their final response. Now have passed on to the ombudsman on the grounds that she was sold this in a rushed manner by a sales assistant instore who had no training in advising her the correct things, such as ,would her employer pay her if she was off sick, did she have an medical conditions, and that she was free to buy ppi elsewhere if she wished. I know its probably going to take a while but its worth a go. I keep hearing on here about how quick and easy its been dealing with Santander but as regards store cards they seem to be being very difficult. I am at present waiting to hear back from Lloys about ppi on two credit cards. It was easy to set in motion as they have it all set up online how to claim. They say they will write to you to acknowledge your claim and give you a name and number of someone to contact if you need to, which they have done and they state they will deal with this within 8 weeks. So far its been 5 so fingers crossed. I will let you know if they honour this and whether I am succesful. I was with 2 ppi on two Lloyds loans so heres hoping!

bertatswad

Hi, advice needed please. I complained to Santander in september 2009 about missold PPI on a loan and I received a final response but did not refer to the FOS at the time as this put me off. Since the judicial review I have sent a new complaint about the same PPI but had a letter today stating they have already investigated my compaint in 2009 and enclosed their final response letter from then. They have stated I should have gone to the FOS then and will not look at the complaint again. Should i pursue this further or is this the end of the road for this complaint, Thanks.

di3004

bertatswad wrote: »

Hi, advice needed please. I complained to Santander in september 2009 about missold PPI on a loan and I received a final response but did not refer to the FOS at the time as this put me off. Since the judicial review I have sent a new complaint about the same PPI but had a letter today stating they have already investigated my compaint in 2009 and enclosed their final response letter from then. They have stated I should have gone to the FOS then and will not look at the complaint again. Should i pursue this further or is this the end of the road for this complaint, Thanks.

Hi there

Normally the FOS will consider taking the case on if maybe you had some issues on why you never did pass on to them within the 6 months. So if this is the case do ask them, maybe personal reasons held you back perhaps.
Shame the business did not relook into this one for you.

The only other thing I can suggest is doing this through small claims court, I have never gone this direction myself and not sure if there was a timescale on this either from when you made the complaint, so hopefully someone will know the answer to this.

You could expand more on this and post on a new/separate thread (within these reclaiming threads and see what others suggest).
New thread below if you want to do this, good luck, hope you get somewhere on this.;)
http://forums.moneysavingexpert.com/newthread.php?do=newthread&f=169