PPI Reclaiming successes and failures

prettynixs

I emailed CEO of Britisg Credit Trust (Andrew Lee) last night and by 9.15am this morning he had contacted me three times apologising for an administration error and a cheque will be sent 1st class today!!!! RESULT!!!!

Common_Sense_2

di3004 wrote: »

Aww, Congratulations in advance!:beer:

I tried looking for the CEO/Manager's email addy but just came across the address and phone number as below.

http://www.britishcredittrust.co.uk/contact-us/

You could write to the CEO who I believe as shown on the link is:
Mr Andrew Lee.
British Credit Trust
PO Box 392
Slough
SL1 1ED

His direct tel no: 0844 879 3881

About time they sorted this out, tell him your not happy and Still waiting for your refund, and its been a very long time, tell them you require your refund for as soon as possible due to personal reasons.
Hope they listen. x

Also bear in mind that their accounts are now run by Target in Wales so that could have something to do with the delay (but still it seems a long time)

WISEYC

Just to report my partners success for CO-OP Credit Card.

I sent off the letter on 23.3.2011 & received the usual ones in between & finally on Saturday 28 May, 2 months later offer of £852.00.

Also sent off for HSBC at same time but they're still investigating apparently!!

Thanks for all info on here from people

karloun

Advice needed PLEASE!!!

Wrote to HSBC back in Sept 10 using he template letter off this website, heard nothing therefore second letter sent. 6/12/10 received a reply stating the matter was being 'investigated', second letter received on 21/12/10 saying they were not yet in a position to provide a full and final response but that they aimed to respond by 21/1/11 - never had any further written communication. I have made several phone calls. I contacted them on 20/4/11 after hearing the news about the court case. I was informed that HSBC were awaiting guidlines from the FSA. Again, I have been patient, I have contacted them today 2/6/11 only to be informed that they are still awaiting guidelines from the FSA!!!!! Can this be right - what have they been doing since April?? I will now write to the FOS as I feel my claim i being 'delayed' by HSBC. Can anybody give me any further advice on what to do next?? Has anybody else had problems wth HSBC. Are they right in saying they cannot look at my claim until they have guidelines from the FSA?? Any advice would be greatly appreciated - cheers in advance.

amersall

:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:jA humomgus well done to all winners
from tuesday :beer::beer::beer::beer::beer:
Well done Di :A:A:A you deserve it!!:cool::cool:

di3004

prettynixs wrote: »

I emailed CEO of Britisg Credit Trust (Andrew Lee) last night and by 9.15am this morning he had contacted me three times apologising for an administration error and a cheque will be sent 1st class today!!!! RESULT!!!!

Fantastic!:T so it worked then?:beer: Well done!

di3004

Common_Sense_2 wrote: »

Also bear in mind that their accounts are now run by Target in Wales so that could have something to do with the delay (but still it seems a long time)

Hiya, Wow I didn't realise that to be honest....:eek: my son was offered a job with Target some time ago, I take it its the same one in Newport in South Wales?

di3004

WISEYC wrote: »

Just to report my partners success for CO-OP Credit Card.

I sent off the letter on 23.3.2011 & received the usual ones in between & finally on Saturday 28 May, 2 months later offer of £852.00.

Also sent off for HSBC at same time but they're still investigating apparently!!

Thanks for all info on here from people

Brilliant, Congratulations!:beer:

di3004

karloun wrote: »

Advice needed PLEASE!!!

Wrote to HSBC back in Sept 10 using he template letter off this website, heard nothing therefore second letter sent. 6/12/10 received a reply stating the matter was being 'investigated', second letter received on 21/12/10 saying they were not yet in a position to provide a full and final response but that they aimed to respond by 21/1/11 - never had any further written communication. I have made several phone calls. I contacted them on 20/4/11 after hearing the news about the court case. I was informed that HSBC were awaiting guidlines from the FSA. Again, I have been patient, I have contacted them today 2/6/11 only to be informed that they are still awaiting guidelines from the FSA!!!!! Can this be right - what have they been doing since April?? I will now write to the FOS as I feel my claim i being 'delayed' by HSBC. Can anybody give me any further advice on what to do next?? Has anybody else had problems wth HSBC. Are they right in saying they cannot look at my claim until they have guidelines from the FSA?? Any advice would be greatly appreciated - cheers in advance.

Hiya

To what I know of they were now continuing to investigate complaints from date of order.
Will try to find the CEO details for you (Chief Executive officer) and post them up to you if i come across them.;)

Editing.....

As promised.

[EMAIL="managingdirectoruk@hsbc.com"]managingdirectoruk@hsbc.com[/EMAIL]

Contact the above, he is the CEO/Managing director, tell him your not happy with being told different dates and still nothing done since your complaint have been with them, good luck.

Bros100

Well what can I say...thank you Martin Lewis!!!
I watched you saying about claiming ppi so many times, and if I'm honest thouht no such thing as free money. Well how wrong could I be.!!!

So in summary my story. Had MBNA cc since 2000. Always used it for day to day living and run up high balances 10k plus, every few years. but always paid it off as had shares and other income every few years that enabled me to do so. After hearing all thus fuss checked my paperwork and had been paying ppi. Never needed it as self employed and had other policy's, shares etc to always pay off.

So I set one letter last year. Like most was put on hold due to court action. Recived letter last week saying they can now proceeds my complaint and had upheld it in my favour and will contact me.

Got letter this morning......so turns out I have paid £11000 in ppi and £13000 in Intrest, plus standard 8% Intrest on it= £ 25000!!!

Yes £25000 to be re-paid to me!!!

It took me 1 letter, 1 form to fill and £1.00 postage...to get £25000!!! Not a bad return.:j

Thank you forum and thank you Martin Lewis!!!