PPI Reclaiming successes and failures

grant1256

I need some advice. I have had a barclay card for a number of years now and over the past year - I have been on reduced payments due to financial difficulty. But the ppi is still being added to my account. When I went to renew this they asked if I could up the amount I paid I said I may be able to do this next month. I had a phone call last week to pay my monthly payment and they said that I should cancel my insurance then they would consider the reduced payment. Now I'm wondering why all of a sudden they want to ME cancel (and they say they will not accept payment till I do).
Do you think I have a case for reclaiming the ppi I have paid before and after I was reduced payments.

Thank you any help would be appreciated.

di3004

grant1256 wrote: »

I need some advice. I have had a barclay card for a number of years now and over the past year - I have been on reduced payments due to financial difficulty. But the ppi is still being added to my account. When I went to renew this they asked if I could up the amount I paid I said I may be able to do this next month. I had a phone call last week to pay my monthly payment and they said that I should cancel my insurance then they would consider the reduced payment. Now I'm wondering why all of a sudden they want to ME cancel (and they say they will not accept payment till I do).
Do you think I have a case for reclaiming the ppi I have paid before and after I was reduced payments.

Thank you any help would be appreciated.

Hi and welcome

You can give it a go, especially if you believe the ppi was missold, and of course it does not help either if its added to the debt, and now worthless to you if on reduced payments.

First of all it may be a good idea to post about this as well in regards of the hardship side of it on the debtfreewannabe thread below, they have letter templates you can send to your creditors about the hardship and make arrangements to pay what you can, some pay token payments for little while until a more reasonable affordable arrangement can be made.
http://forums.moneysavingexpert.com/forumdisplay.php?f=76

But also check the info below of mis selling and the checklist, it takes you to the reclaiming questionnaire who you send to whoever set up the policy in the first place, remember to keep copies of all you send and receive as well, in case you need to refer to this at some point.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

Hope this helps, good luck with this.;)

munchybunch

munchybunch wrote: »

Received the email below from the FOS yesterday:

Apologies for not replying to your email last week, but we have finally had an update from RBS on these cases. May I first explain the issue that we have had:

RBS offered to refund the last 6 years premiums paid on your PPI policy (their argument being that they do not have to keep records longer than 6 years), however they state that you have not paid anything towards PPI in those 6 years and therefore no refund is due. We have been is discussions with RBS regarding this issue but unfortunately they are not willing to change their stance, and therefore I must now pass your case to one of our adjudication teams to do a full investigation. An adjudicator will be in contact with you as soon as your case has been allocated. In the meantime, if you have any evidence of paying PPI premiums beyond 6 years ago you could forward this to us.

Regarding your query about contacting the CEO of RBS, this is entirely your decision...if you believe this will help your case then please do so.

Yours sincerely
XXXXXXX

I actually thought the case was with an adjudicator as I was told it had been assigned to one in January. Any ideas on where to go next?

Sorry also meant to ask if anyone else has successfully claimed back PPI from RBS or anyone else on a loan that goes back to 1999?

amersall

munchybunch wrote: »

Sorry also meant to ask if anyone else has successfully claimed back PPI from RBS or anyone else on a loan that goes back to 1999?

I won loans from the 90s and others on here have too,some even further back than that.

munchybunch

amersall wrote: »

Hi there, did you pay ppi in the last 6 years , do you have proof of this or did you cancel the ppi and is that why they wont pay you?. Sorry for all the questions but they wont pay you for ppi you have not paid, if you have proof that you paid this ppi (and previous to the 6 years) then that is the info you need to give the adjudicator, i would wait and see what the adjudication team come back with on this one.If you have proof of ppi paid then i would email the ceo of rbs and the ombudsman service. Sorry i couldnt be more help but someone may come along who will advise you on what the next step should be.

Yes I paid PPI on both loans. It was frontloaded onto them and I have all the origional paperwork that I submitted copies of when I first made the complaint. The loans were paid off in full in 1999 and I never made a claim on the PPI. I know it is a long time ago but surely if I have all the origional paperwork they cannot dispute that I paid it. I suppose it is actually a question of their word against mine. I know I never asked for PPI and was led to believe that it was part of the loan. I was also never asked if I had alternative cover, which I did through work. This is so annoying, particularly as it has taken the FOS over a year to get this far and only now is it going to an adjudicator. When they called me in January and asked a number of questions they said then that it was going to an adjudicator! Not sure if I can go through another year of this!
I have written to the CEO of RBS and the FOS and will keep you posted.
Thanks for all your support.

liberty_lily

Reporting a success! -

Company - Norton Finance (Norton Insurance Services)

Amount - Just over £9000

Timeline of reclaim - Sent 1st letter May 2009 - rejected by Norton, upheld by FOS adjudicator Nov 2009 - ignored by Norton, upheld by FOS ombudsman Apr 2010, finally received cheque today :j

Thanks to all here for their support as well as to all on LB - I couldn't have done this without you!

di3004

liberty_lily wrote: »

Reporting a success! -

Company - Norton Finance (Norton Insurance Services)

Amount - Just over £9000

Timeline of reclaim - Sent 1st letter May 2009 - rejected by Norton, upheld by FOS adjudicator Nov 2009 - ignored by Norton, upheld by FOS ombudsman Apr 2010, finally received cheque today :j

Thanks to all here for their support as well as to all on LB - I couldn't have done this without you!

CONGRATULATIONS LL, SO HAPPY FOR YOU, ABOUT TIME YOU RECEIVED THIS!
WOW, WELL DONE!
:beer::T:j:beer::T:j:beer::T:j:beer::T:j
XXXXXXXXXXXXXXXX

DI
XXXXXXX

leondp

Hi Guys

Its been a while since I popped in to say hi!! Just to let you know I have (3 weeks ago) received a letter from the FOS in my favour v MBNA for ppi on my credit card dating back to 2001!! I know I had paid 2000 pounds in PPI from mid 2006 so hopefully I will get back a nice sum of money. I have phoned MBNA to find out when I will get this money and just keep getting the same phone monkey everytime who says that the department I need to speak to have no phones !!!! Has anyone got any information that may help me contact someone to push this through ? Any information would be great

di3004

leondp wrote: »

Hi Guys

Its been a while since I popped in to say hi!! Just to let you know I have (3 weeks ago) received a letter from the FOS in my favour v MBNA for ppi on my credit card dating back to 2001!! I know I had paid 2000 pounds in PPI from mid 2006 so hopefully I will get back a nice sum of money. I have phoned MBNA to find out when I will get this money and just keep getting the same phone monkey everytime who says that the department I need to speak to have no phones !!!! Has anyone got any information that may help me contact someone to push this through ? Any information would be great

Hiya

Well done and Congratulations.:T:beer::j

I have some details here of the Chief Exective officer (CEO) director, hope this helps....

[EMAIL="ian.odoherty@bankofamerica.com"]ian.odoherty@bankofamerica.com[/EMAIL]

Keep at them X

leondp

di3004 wrote: »

Hiya

Well done and Congratulations.:T:beer::j

I have some details here of the Chief Exective officer (CEO) director, hope this helps....

[EMAIL="ian.odoherty@bankofamerica.com"]ian.odoherty@bankofamerica.com[/EMAIL]

Keep at them X

Di

Thanks for the reply I have emailed him and we will see what happens !!