mobiles2yourdoor.com

BigSaver_2

ioscorpio wrote: »

The phone I ordered G600 was out of stock, that's why it took so long and yes you would think they would send the claim form with the welcome pack.

How long after you have placed an order, would you call them to see what is happening with the order? five working days? I have placed an order for a clearance handset.

laticsforlife

I was told by e-mail on 11th March that I would get my cashback (having been sucessfully made) in 10 working days.

That was 10 working days ago!

Nothing is ever simple is it!

laticsforlife

davidjones90 wrote: »

Interesting. They told me (and reading posts here) I should receive it one month before my claim date.

E-mail reply received on 21/09/07

Dear xxx,

Due to recent customer feedback it has been necessary to amend the cheque back promotion, this doesn't affect the terms and conditions of your contract or cheque back promotion. You will now receive your cheque back claim form 14-28 days before your claim is due.
This is being amended on the website to reflect these changes.

Kind Regards.
Customer Services Team
Mobiles2YourDoor

I_LOVE_FREE_CHOCOLATE

I am now over 30 days since i sdent in my claim and no cheque or any communication. This is on claim number 1

laticsforlife

I_LOVE_FREE_CHOCOLATE wrote: »

I am now over 30 days since i sdent in my claim and no cheque or any communication. This is on claim number 1

E-mail them and ask when received and was it successful?

Hamstar

I had exactly the same problem. When I emailed them to enquire if they had received my claim details, they said they could not answer because of data protection! What tosh. Send in a copy of the claim detail by special delivery and consequential loss and prepare for battle.

ioscorpio

BigSaver
A few days after I ordered the phone, I called CS, I was told they were expecting new stock and I should rec the phone by the end of the next week, but I rec it it a few days after my call to CS.

Sid_Harper

I_LOVE_FREE_CHOCOLATE wrote: »

I am now over 30 days since i sdent in my claim and no cheque or any communication. This is on claim number 1

Ditto. And the original Ts & Cs said the cheque will be issued within 30 days of receipt. My letter enclosed with my claim form was also an LBA saying I'd take action if I didn't get my £120 as per the original Ts & Cs... so I think MCOL might just be the easiest thing to do and get the whole pile of cash back in one hit.

davidjones90

laticsforlife wrote: »

E-mail reply received on 21/09/07

Dear xxx,

Due to recent customer feedback it has been necessary to amend the cheque back promotion, this doesn't affect the terms and conditions of your contract or cheque back promotion. You will now receive your cheque back claim form 14-28 days before your claim is due.
This is being amended on the website to reflect these changes.

Kind Regards.
Customer Services Team
Mobiles2YourDoor

Thanks for that. Looks like I will be getting mine during Christmas, a time when posts go "missing"!

Does anyone know if I can send a printout of the online bill? Or does it have to be an original bill?

jami66

davidjones90 wrote: »

Thanks for that. Looks like I will be getting mine during Christmas, a time when posts go "missing"!

Does anyone know if I can send a printout of the online bill? Or does it have to be an original bill?

I am also wanting to know whether an online bill will be accepted by this company. Can anyone help please?