MSE News: Virgin Media customers to be hit with 5.9% price rise from February

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  • jhe
    jhe Posts: 1,826 Forumite
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    ellie3009 wrote: »
    People who have got new deals, what was the minimum term they made you sign up for? I want to re-negotiate, but I don't want to be tied in for more than a year.

    12 month for me
  • AndyPK
    AndyPK Posts: 4,241 Forumite
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    yes I think the renewal contract is 12 Months.
  • visidigi
    visidigi Posts: 6,445 Forumite
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    12 months here, make a point of it on the phone too so its recorded.
  • robertoegg
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    I've just called up and they have fobbed me off saying my t's and c's mean I have to accept price increases. £14 --> £16.50

    Any thoughts?
  • FLA27
    FLA27 Posts: 301 Forumite
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    Robertoegg - Did you go through to Customer Services or did you go through to Retentions? I went through the 'I wish to cancel one or more of my services' and the 'I'm thinking about leaving' option. I don't think CS can always really do much.

    It will ultimately depend on the set up you already have as to how much of a deal can be done. I don't mind a small increase but for me my increase was over 13%.
  • robertoegg
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    I moved back in August from a property which could get Virgin to one that couldn't. As part of that move, it was cheaper to renew with a basic £14 account at a relatives house who could get Virgin. It's not used so I thought this might be my ticket to cancel it all off finally!

    I'll check the t's and c's.

    This whole episode highlights the ridiculous bureaucracy of these big companies though. In order to get Virgin at the relatives house, they had to send engineers to work on getting a feed off the mains one day before they sent another set of engineers to feed from there into the house. Factor in the installation, the new box, etc and you have a process that cost waaaay more than both of us walking away.
  • joshw86
    joshw86 Posts: 21 Forumite
    edited 26 November 2014 at 12:47PM
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    They hiked our prices by 10% in January of this year (broadband plus landline went from ~£29 to ~£33), and we got a letter through yesterday saying that the price is going up by £3.64 in February '15.

    How they can justify raising their prices by over 20% in a 13 month period is beyond me. Utter bullşhit, and they'll be getting a drubbing over the phone from me shortly.
  • joshw86
    joshw86 Posts: 21 Forumite
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    After grumbling to several layers of management, I've had my package switched to a cheaper (and faster) one, and a £10 existing customer discount to last for 18 months. This means I'll be paying ~£24 til November 2015, and from then until May 2016 with a £10 discount on whatever package I choose.

    Pays to be an inveterate grump sometimes.
  • robertoegg
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    I've now cancelled. Called back up and explained it was a significant change in fee for me and they accepted and cancelled from 1 months time. Cheers for the heads-up MSE.

    p.s. I didn't need to be a grump ;)
  • SquirrelNuts
    SquirrelNuts Posts: 131 Forumite
    edited 26 November 2014 at 8:26PM
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    How did you all find out your new prices, did you have to phone in for them?

    I joined Virgin on a bundle package in around May - BB 50mb, TV XL, Phone M, single Tivo box which is currently £54.99 including line rental.

    I havent had any emails or letters, and because this isnt one of the newly named bundles, have I been spared a price increase I wonder?
    LBM - Nov 2014 DMP Started - Feb 2015: £37,351
    Updated 14/06/15: Balance Now £35,907 DFD: Mar 2024
    3.86% paid off. 14/15 Creditors remaining
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