Three - We need to speak to you about changes to your plan

marilyna

Candyapple wrote: »

Out of interest, is anyone else still on the One Plan out of contract?

I took out 12 month SIMO £15pm contract in Jan 2014 and it has now rolled over to another month at the same price. Still no letters/texts/contact regarding moving over to a new price plan and the same for my partner.

My minimum term ended in January.Am on the One plan out of contract. Just received the letter today saying that if I don't contact them before July, they will move me over automatically to all you can eat data, 200mins at £20 a month.

d123

The letters seemed to have restarted this month, quite a few reports of people getting them. No discounts offered, only the standard sim only plans on the Three network.

im-lost

d123 wrote: »

The letters seemed to have restarted this month, quite a few reports of people getting them. No discounts offered, only the standard sim only plans on the Three network.

got mine today, three can bog off if they think I'm going to pay their sim rates as they stand now, they've pretty much doubled the price for a comparable plan, with tethering removed.

The cheek that they would offer 600 minutes and 1gb a month for £14 to long-standing customers is just laughable, any tom !!!!!! or harry can get the same on their website.

christ you can get pretty much the same for £10 from sainsburys on PAYG

marilyna

They sent me a text yesterday asking me to call them. As my letter says they will not move me over until July, I am going to hold off calling them till then, and enjoy the last few days. I am assuming they can't move me across before that date.

mrochester

I guess the issue now is that the sim only plans are now worse than they were in January when I had to switch. Makes me glad I got the letter earlier than others!

ewaht

Was not sure where to put this so I just added it to this 3 thread.

Anyone using the 3 mobile network get a text message about an increase in their administration charges?

£4.08 to £5.00

malky39

Well received my letter this morning and in threes words they are moving me to a plan that most closely aligns with my current plan.
My current plan
One plan £15 a month one month rolling
2000 mins
5000txt
Unlimited data with tethering

There suggested new plan
Unlimited mins
Unlimited txt
Unlimited data 4GBP tethering allowance
£30 a month one month rolling

I can sense my PAC code getting ordered

danmanchester

I'm really puzzled as to why I've not had a letter/text yet...I actually have 3 sim only plans under my account - 1 for myself and 2 for other family members.

But like a few others have said here if no comparable offer made if/when I get mine...then that's 3 PACs Three will be receiving

Frozen_up_north

malky39 wrote: »

Well received my letter this morning and in threes words they are moving me to a plan that most closely aligns with my current plan.
My current plan
One plan £15 a month one month rolling
2000 mins
5000txt
Unlimited data with tethering

There suggested new plan
Unlimited mins
Unlimited txt
Unlimited data 4GBP tethering allowance
£30 a month one month rolling

I can sense my PAC code getting ordered

That offer is a joke... I love the One Plan and have two 30 day rolling SIMs at £18/month. Neither of us use more than 4 GB tethering and might be able to manage with as few as 600 mins if we used Skype/Viber for many of the calls between ourselves. So far no letter, only a call trying to sell us a package deal of SIM and phone, no chance of going to a contract phone from our outright purchased phones.

Three will find their retentions department under pressure to keep the thousands of One Plan customers who ask for PAC codes, but I guess their bean counters will win the day and Three will become just another lousy provider and will have even less of the market than they have at the moment.

d123

danmanchester wrote: »

I'm really puzzled as to why I've not had a letter/text yet...I actually have 3 sim only plans under my account - 1 for myself and 2 for other family members.

But like a few others have said here if no comparable offer made if/when I get mine...then that's 3 PACs Three will be receiving

For unexplained reasons Three stopped the migrations in Jan/Feb and only started the process again this month. They have near on 1 million One Plan customers so unless your usage really makes you stand out you might still have a number of months before the contact is made.