Three - We need to speak to you about changes to your plan

cgk1
cgk1 Posts: 1,300 Forumite
First Anniversary First Post Combo Breaker
edited 11 November 2014 at 2:37PM in Mobiles
I received this text off three this morning, looking on social media this morning, lots of customers on the older all you can eat unlimited data (including hotspot) have received one.

So I'm forewarned and forearmed anyone here received one and rang them?

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See the full MSE News story 'Three Mobile moving out-of-contract users to new deals as it axes old tariffs'. MSE Paloma
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Comments

  • jfarm99
    jfarm99 Posts: 48 Forumite
    First Post First Anniversary Combo Breaker
    Ah you beat me to it. You must have posted as I was typing my post. Yeah I've got the same but thinking I'm going to avoid speaking to them for as long as I can. Don't think they are going to be offering us free cake and biscuits!
  • mrochester
    mrochester Posts: 1,505 Forumite
    Name Dropper Combo Breaker First Post First Anniversary
    Had exactly the same text. In my mind, it's for three to communicate with me to tell me what these changes are rather than me calling them. I'm also on the One Plan with unlimited data and tethering.
  • cgk1
    cgk1 Posts: 1,300 Forumite
    First Anniversary First Post Combo Breaker
    Some people seem to think it is connected to usage - i don't think so because some months my use of hotspot is zero and my general usage is about 4gb so not particularly high.
  • Faith177
    Faith177 Posts: 2,927 Forumite
    First Anniversary First Post
    I'm on the One Plan but no text yet :-/

    I believe they got rid of tethering on the new packages so maybe its something like that
    First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T
  • jfarm99
    jfarm99 Posts: 48 Forumite
    First Post First Anniversary Combo Breaker
    There is someone on DS currently on hold to three.

    http://forums.digitalspy.co.uk/showthread.php?p=75490222
  • tissot
    tissot Posts: 56 Forumite
    edited 5 November 2014 at 12:21PM
    have received the text this morning and called them. after 1 h wait was told that they are cancelling all 'One plans'. and they will switch me to a new according to my usage in 60 days from receiving the text (i.e. from today). I can change to any other plan or leave 3.

    my original 'the One plan' contract has expired several years ago but i managed to switch to sim only One Plan and have been paying £8/m coz i had lots of loyalty discounts. now they say that i can't keep all the discounts and need to pay the same amount as new customers are paying.

    it looks like time to say goodbye to 3 unless upgrade team will offer something decent (which is very unlikely these days).

    p.s. for about 1.5-2 year i have not had a broadband and have been using unlimited tehtering, which was good enough for browsing and even watching non-HD quality movies online. but since july i don't tether as moved to a new place and installed a bb. Ironically 3 reception inside my new house is very bad and their '3-in touch' app doesn't work for me. so no regrets if i have to move to another provider.
  • cgk1
    cgk1 Posts: 1,300 Forumite
    First Anniversary First Post Combo Breaker
    I'm off then...
  • Faith177
    Faith177 Posts: 2,927 Forumite
    First Anniversary First Post
    so why have only some people had texts not everyone :-/
    First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T
  • cgk1
    cgk1 Posts: 1,300 Forumite
    First Anniversary First Post Combo Breaker
    Faith177 wrote: »
    so why have only some people had texts not everyone :-/

    They will do it in waves so not to cause gridlocks in the CS department.
  • Probably to prevent the waiting time to only an hour!
This discussion has been closed.
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