Three - We need to speak to you about changes to your plan

Airborne1

I have 4 Three Contracts in this house (and been happy with them - UP UNTIL NOW !).
I have had two letters so far giving me about 33 days notice of their intention to terminate my existing call plans. After getting the first letter, I spend a couple of weeks looking around at our options and discussed those with the users in our household. In both cases we decided to go elsewhere (to iD).
What gets me is when I rang up for the PAC codes they demanded that I give them 30 days notice (which would have meant paying for another month on one of their new higher cost tariffs). I have refused to give them any notice because THEY have terminated the contract - not me.
This 30 days notice business is a scam. Sure the additional money they will get form each customer that chooses to leave is not much per customer, but as many thousand will be deciding to leave, that soon adds up to a tidy (and undeserved) sum in their pocket.
They have no right to put you on any new plan or change the charge without your express agreement. So, if you decide to move on, don't give them notice, just say that they have ended the contract and you have decided not to move onto any of their new call plans. They are obliged to give you your PAC code if you ask for it (and by the way that is only valid for 30 days - another reason why they should not be asking leavers for 30 days notice).

seacroft

I have a friend who was on this package from 2012. Although the contract is now at an end; it was continued on a monthly rolling contract basis. My friend informed me that that although she never received any correspondence from Three; she received a message while in conversation that that she had run out of credit. Obviously thinking that she was still on the all you can eat calls; this came a great shock. The even bigger shock came when she went into the Three shop in Doncaster to query the problem; when she was told that she had run up a £99.00 bill in just seven days. Obviously my friend who is disabled is going out find it difficult to pay the bill. Can anyone tell me if it is legal for Three to do this without informing you of the changes in writing. Also; should they not inform you if you go over the credit limit they have arbitrarily set for you?
I am with Three but on a different contract. I will definitely not be renewing with them when my contract runs out in October. They are a shameful firm; with poor customer relations. Except when they are constantly phoning you to try to get you to upgrade your phone or contract.

dlm

Kick three to the kerb - other options out there!

Take a look at Giffgaff - never had a problem after 3 years. Packages start at £12 and are unbeatable, data are far cheaper than three, and more reliable too if you have MIFI.

Frozen_up_north

I have always found Three to be quite reasonable, if your friend genuinely did not receive a letter, it is quite likely they will waive the £99, after all they claim to automatically transfer you to a suitable tariff if you don't contact them. I guess her new tariff isn't a suitable one when compared to the old one.

My OH ran up a bill making international calls by mistake (thought she had a capped account and that the call was via Skype). Three halved the bill without haggling and turned on the cost cap. I've also had money credited on two occasions when the Internet hasn't been available for a few hours, £10 on one occasion and £5 on another.

So it's worth talking nicely to Three's customer service team and see what they can offer. It's in their interest to keep customers, not drive them away.

nash0819

I'm considering switching to three on a 12-month SIM only deal and notice they are offering half price deals for the first 6 months of a new contract (SIMO and handset), which makes their rates quite attractive, Offer open until 28 June.

I'm wondering if Quidco cashback would work on top of that? e.g. and if my maths is correct, 8Gb 600m plan normally £19pm, down to £14.25 over 12 months with this offer. If the £50 Quidco cashback works on top, that's down to just over £10pm and a no-brainer for me. If I remember to swap network or negotiate a new after the year, of course.

I can't see anything on the relevant (and rather sparse) Three T&C's page: http://www.three.co.uk/terms-conditions/6-months-half-price-line-rental

Three T&Cs in Quidco read:

Cashback is only available on new contracts
Cashback will not be paid for upgrades or any special deals for existing customers
Cashback will only be paid for 12 month SIMO deals
Cashback is not awarded on rolling monthly contracts