Three - We need to speak to you about changes to your plan

Marvqn1

diamonds wrote: »

Use Miracast with Roku Stick, currently £39 from Tesco and all your data is included as it is not tethered, your mobile screen just mirrors to your TV via the HDMI Roku Stick, works with Apple, Android and Windows Phone devices.

When you say use Miracast with Roku Stick, are saying you recommend using that with a Three AYCE phone plan SIM?

chris73 wrote: »

Anybody else noticed that the 15GB Mobile Broadband deal has mysteriously vanished from the '3' website, it no longer seems to exist on either a rolling 30 day contract or a 12 / 18 month contract.

I've just chatted to Three's online support. They told me that the 15GB mobile broadband plan is still available. Im not sure why that plan isn't on their website.

I was told that as of now they only offer up to 10GB data on SIM only plans. So to get the 15GB plan, you need to get a plan which includes a dongle.

chris73

Arggghhhh my original post has vanished. Interesting though that the 15gb deal isn't as openly available as it once was, in fact it seems to be well very well hidden. It certainly doesn't appear if you select mobile broadband and then tariffs, a process which seems to default to 'Sim Only'.

If you go to the individual dongles, then the 15GB deal does indeed appear, however you first need to select a dongle. 15GB only currently seems to be available on 24 month contracts though.

diamonds

Marvqn1 wrote: »

When you say use Miracast with Roku Stick, are saying you recommend using that with a Three AYCE phone plan SIM?



I've just chatted to Three's online support. They told me that the 15GB mobile broadband plan is still available. Im not sure why that plan isn't on their website.

I was told that as of now they only offer up to 10GB data on SIM only plans. So to get the 15GB plan, you need to get a plan which includes a dongle.

Sure am, its not tethering, its your tv mirroring your mobile screen, Roku added Miracast support recently, thus it is 'handset' usage as per 3 T&C


Don't advise using Roku channels as that does require tethering, but Miracast on Roku launched last month http://blog.roku.com/blog/2014/10/02/introducing-roku-screen-mirroring-beta-for-microsoft-windows-and-android-devices/

diamonds

chris73 wrote: »

Arggghhhh my original post has vanished. Interesting though that the 15gb deal isn't as openly available as it once was, in fact it seems to be well very well hidden. It certainly doesn't appear if you select mobile broadband and then tariffs, a process which seems to default to 'Sim Only'.

If you go to the individual dongles, then the 15GB deal does indeed appear, however you first need to select a dongle. 15GB only currently seems to be available on 24 month contracts though.

Which given EE's 1 month sim deals makes 3 look like a very poor deal

Tomeglenn

If you are persistent you can get unlimited tethering back. I was on a sim only One plan with unlimited tethering and "upgraded" to a 24 month contract. I found out a month later that I had lost unlimited tethering. After complaining to several members of Three customer support and stating I would not have upgraded had I known, they reinstated my unlimited tethering for the remaining duration of my contract.

Aye_Up

Was it not inevitable that this would happen? Unlimited data of any kind is unsustainable using modern cellular networks. I don't think Three will be able to sustain AYCE handset data in the long term. They are moving from being a value based provider to a "Premium" one that is "just as good as the others" (which in reality it isn't due to the lack of native 2G backup).

I walked before I was pushed admittedly. TBH those who used the service like a cheap leased line I don't feel sorry for. Its those who didn't do that and may use a bit more than 5GB one month are going to find themselves coming unstuck sadly.

Three had a problem though, they don't seem to be monetising data like the other three networks are. Their one plan includes 4GB of tethering....what if you wanted to use more? They currently don't have a facility to bolt on more data as and when required. Where as the other networks do for an admittedly large cost. Maybe it will be alleviated in the long run, however ending unlimited tethering can only be a good thing for the rest of its customers who don't "abuse" it.

joeluken

http://blog.three.co.uk/2014/03/18/three-make-0800-numbers-free-on-new-pay-monthly-plans/#comment-168109

Some comments appearing on Three's blog above. You know it's bad when MOD's start using disclaimers to cover their replies LOL.

Whilst Three may note breaching its T&C if you feel it's being unreasonable i.e. 180%+ price increase, inconsistent offers to customers in the same position flag it with ofcom who monitor complaint levels - https://stakeholders.ofcom.org.uk/tell-us/formal-phone-company

Techhead_2

joeluken wrote: »

http://blog.three.co.uk/2014/03/18/three-make-0800-numbers-free-on-new-pay-monthly-plans/#comment-168109

Some comments appearing on Three's blog above. You know it's bad when MOD's start using disclaimers to cover their replies LOL.

Whilst Three may note breaching its T&C if you feel it's being unreasonable i.e. 180%+ price increase, inconsistent offers to customers in the same position flag it with ofcom who monitor complaint levels - https://stakeholders.ofcom.org.uk/tell-us/formal-phone-company

That's a blog post from March! No wonder it didn't have the most up to date information.

Frozen_up_north

Aye_Up wrote: »

Their one plan includes 4GB of tethering....what if you wanted to use more? They currently don't have a facility to bolt on more data as and when required. Where as the other networks do for an admittedly large cost. Maybe it will be alleviated in the long run, however ending unlimited tethering can only be a good thing for the rest of its customers who don't "abuse" it.

On my One Plan I use about 10 GB per month of data, according to my bills, although I am not sure how much of that is via tethering. For the most part I can probably manage with a 4GB tethering limit. The only realistic alternative in this part of the country is EE but that would be £31 per month for a 10 GB data + calls SIM only deal. Vodafone and O2 only have 2G here and Virgin don't offer tethering...

An alternative could be to use a neighbours "BT WiFi with FON", there is a very strong BT WiFi signal here. For the odd occasion when I might need a biggish download (4 ~ 5 GB for a big Windows upgrade, satnav map download, or similar) the £6 for one day of unlimited use might be viable compared to jumping ship to EE or paying for a dongle contract.

Sicatrice

Aye_Up wrote: »

Was it not inevitable that this would happen? Unlimited data of any kind is unsustainable using modern cellular networks. I don't think Three will be able to sustain AYCE handset data in the long term. They are moving from being a value based provider to a "Premium" one that is "just as good as the others" (which in reality it isn't due to the lack of native 2G backup).

I walked before I was pushed admittedly. TBH those who used the service like a cheap leased line I don't feel sorry for. Its those who didn't do that and may use a bit more than 5GB one month are going to find themselves coming unstuck sadly.

Three had a problem though, they don't seem to be monetising data like the other three networks are. Their one plan includes 4GB of tethering....what if you wanted to use more? They currently don't have a facility to bolt on more data as and when required. Where as the other networks do for an admittedly large cost. Maybe it will be alleviated in the long run, however ending unlimited tethering can only be a good thing for the rest of its customers who don't "abuse" it.

I originally used to have an ordinary mobile phone with O2 and standard broadband from BT.

When I discovered that it was possible to tether using a smartphone I started researching the cost, broadband speed and the monthly download limit.

I discovered that 3 were the only company offering tethering unlimited.

I then went to a 3 store with my laptop and one of the 3 sales assistants connected me to their network so that I could check the download speed. It was just as fast as my home broadband speed, so I signed up to the One Plan (HTC Smartphone, 2 year contract, £35 per month) This enabled me to ditch my landline as most people would call me on my ordinary mobile phone. So, now I have a "mobile hotspot" that I can tether to, and as the One Plan was 3's top of the range plan I had 5000 text messages, 2000 voice minutes, 5000 3 to 3 minutes. I also have the latest cutting edge Smartphone technology.

I then telephoned O2 for my PAC number and they told me that 3 would put a cap on my unlimited tethering and basically they were lying.

I returned to the 3 store and told them this, and they guaranteed that I would not be capped and they showed me a clause in their T/Cs which stated that even though it was unlimited they put a cap of 1000 gb a month which is the most it is possible to download physically per month.

So, I would like to know how I am "abusing" a product that I researched thoroughly before I purchased, and a product that I purchased mainly so that I could tether my laptop?