how do I make a serious complaint to Tesco?

hollydays

Takeaway_Addict wrote: »

Hopefully Tesco appealed because it wasn't discriminatory.

And your legal qualifications to say that;)

Adora-Bell-Dearheart

Please be patient as I may just be being dim...
But why is not filling up tyres with air being discriminatory? Genuine question, nit being facetious! !

faerielight

thanks for the replies. To reiterate, I don't shop with ocado or sainsburys as they are too expensive , being on benefits. I reluctantly stick with tesco as it offers a 1 hour time slot as opposed to asda's 2 hr and I have carers from a care agency and they can't guarantee being on time. I do feel I am getting disability grief off Tesco drivers. not all of them but a fair few over the last 3 years and I am polite and explain that I have disabilities. The manager has assured me they will re train the offendors, but what I want to see is an awareness of disabilities and how not to demean a customer for needing help from drivers. I think this should be implemented during initial training that not all disabilities are visible to the eye. There is a pattern here and I find it demoralizing and abusive. This last one called me 'not normal', which was so mean. I will write to head office, as I feel like I have to have Tesco as my online supplier for the above reasons, albheit reluctantly.

julie03

sainsburys and morrisons do 1 hour slots as well, and their customer service is always excellent, i get asked every week where i would like my shopping

faerielight

I didn't know that morrisons is delivering now.. I will look into it!

marmitepotato

Sainsburys arnt as expensive as you think. Their 'basics' range have some very good products, and Brand Match should reduce your bill at bit more. I feel for you OP, my mum has online delivery with Tescos, she's 78 and pretty frail, but they are quite happy to leave all her shopping at the door! I've tried to get her to shop online elsewhere, but she's happy with Tescos substandard service, so sadly I leave her to it.

If I were you OP I'd vote with my feet, I'd be shopping online anywhere else but Tesco. I really hope you get it sorted.

daytona0

hollydays wrote: »

Ridiculous it may or may not be. But what it shows is that the law does take discrimination seriously, and that is what the op experienced.

I don't believe he was discriminated against...

I suspect that the delivery driver would have treated anyone else in the same way, unless it was obvious that said person was disabled (ie in a wheelchair). On what basis does the driver have to believe that a person who looks healthy and non-disabled is disabled and unable to carry shopping?


Discrimination would be when the driver recognises that OP is disabled and thus removes a service which would otherwise be available. Maybe you could argue that OP has been discriminated against but in my eyes (maybe not the eyes o the law) this is a wishy washy version o discrimination which is kinda made up. The cash payouts might be good though

prowla

I looked at the Tesco deliveries T&Cs (http://www.tesco.com/groceries/help/?rel=help), and they state:

How do you deliver?
The driver brings the shopping to your door, where you'll be given a delivery note to sign. If you ask, the driver will also take the shopping into your kitchen

and:

What happens when I choose to have a delivery without bags?
Tesco.com currently delivers your groceries in plastic bags that are placed inside stackable green trays. We will place your shopping directly in to the tray and then unload it for you either at your door or on to your kitchen table / surfaces. As this will take us longer, we would really appreciate any help you can offer to our drivers.

From what it says in the OP, it seems that the delivery man refused to do that.

WestonDave

I suspect like a lot of things, adherence to company policy varies from store to store, manager to manager and employee to employee. I have to say I've never had a Tesco delivery agent (male or female) balk at taking the crates through to the kitchen, and whilst personalities differ they have all been courteous and helpful, with most being friendly. However it is very clear that the store manager at the despatch store takes his job very seriously as most of our deliveries arrive with the list having his personal direct contact details stapled to the front with a request that any issues are notified to him. On the odd occasion we have had to do this (stock issues not staff) he has been very helpful and has been able to offer solutions. I would therefore write to Tesco head office, and complain that this is a recurring problem with your delivery - that should start a chain of action which will start with the manager concerned, make them up their game and hopefully instil in his/her staff that customers have choices elsewhere.

Stephb1986_2

While I do usually agree that letters are best in the post, for a complaint like this I think a strongly worded email would do the trick, here is the email address for the ceo of Tesco philip.clarke@uk.tesco.com

I've always had a response from the ceo's of companies I've emailed.

Hope this helps

Steph x