how do I make a serious complaint to Tesco?

tonycottee

pinkshoes wrote: »

Ocado do one hour delivery slots, lift the bags out the boxes, and carry them to your kitchen.

Also cheaper than Tesco, so money saving, although some of their fruit and veg can be a little hit and miss!

It goes to show how it varies between areas. Ocado is more expensive for me, but their fruit and veg has always been far better!

topdaddy_2

pinkshoes wrote: »

Ocado do one hour delivery slots, lift the bags out the boxes, and carry them to your kitchen.

Also cheaper than Tesco, so money saving, although some of their fruit and veg can be a little hit and miss!

Occado didnt lift a finger the one and only time they came to me. This is the only reason they arent coming back.

daytona0

I can coordinate a delivery with my carer arriving to put the shopping away.

As opposed to arranging 4 delivery when your carers are there?



It isn't brilliant customer service with the drivers but being appreciative o the other side o the coin I would say;


1. Don't take it all so personally... It must suck being disabled (and young as you said) but to be honest being young and probably looking relatively strong people just can't really believe what you say. It is more a compliment in one respect when you think about it.

2. Those drivers probably get paid bad wages on long hours with tight deadlines and become a bit disillusioned with work - reasonable to an extent

3. Linking to 1, they probably see people who are not obviously (as in it being obvious) disabled as lazy (some lazy people pretend to be disabled - back pain and all this sickness which gets then bennies and time oph work)! Link to point 2 and why should they break their back 4 every customer who looks like they can do it? SOD THAT!


It is wrong I admit though, but you can see where they might be coming rom here and sometimes making a big hassle over it is just a waste o your engery and time! Take it as a compliment, arrange to have deliveries when your carer is there or put in a special requirement note etc. Practical solutions!

no1catman

Firstly - I'm not involved with Tesco GHS.


However, as others have mentioned if you have any special requests it would be wise to add that as a 'note' to the order, for the driver to assist with the unpacking.


I believe they normal instructions are to leave it at the door (they're not insured for 'in the house'), so GHS & the store would need to be aware of any special arrangement.
Driver's have a route with various 'calls' to be achieved - hence any extra time at one call reduces the time for the next ones.


I would suggest - before escalating on high - contacting the GHS helpline - and asking them about it.

faerielight

thanks for all the replies. I love ocado but it is too expensive for me! I will put a note on my account, but I am tired of arguing the toss with them, I tell them I have disabilities making m e unable to lift and carry things and once they know, they shouldn't argue it further, it wastes their time more than mine, but it does upset me.

Takeaway_Addict

faerielight wrote: »

thanks for all the replies. I love ocado but it is too expensive for me! I will put a note on my account, but I am tired of arguing the toss with them, I tell them I have disabilities making m e unable to lift and carry things and once they know, they shouldn't argue it further, it wastes their time more than mine, but it does upset me.

What about putting the note on there saying you will need help and if this is not possible please cancel the order.

Also, if they then deliver and the driver decides to be awkward then send it all back on principle.

Paully232000

I still think that you need to complain, as imho it is more worrying the attitude of the driver than the fact that he wouldn't help you.(and not for the first time by the sounds of it).

rustyboy21

The unfortunate thing, OP is that you may be getting tarred with the same brush, as a lot of lazy people, who try to pull a fast one on the drivers and say they are disabled when they are not and the driver has to go out of their way to deliver the shopping. It will also be included in the people who want the shopping brought right up to their door in a 20 storey block of flats etc.


Some people abuse the systems, or think they are entitled to more than they are due. My dad (RIP) used to drive people to Manchester airport in what was described as a Chauffeur service, in a large 7 seater car. The amount of times he got shouted at as he didn't wear a chauffeur's uniform was unreal. Also if someone else was in the vehicle, some would kick off sharing.


Also the people who complain that a purchase they have bought from John Lewis didn't arrive on a green JL van and send them away.


IMO, 90% of the time, customer complaints are down to not hitting their own aspirations, nothing to do with the company or staff.


They do offer deliveries packed in bags, so the weight is a lot smaller and you can get them to leave the green boxes, so the carer can empty them and they pick them up next delivery, so there are ways around it.

wealdroam

no1catman wrote: »

I believe they normal instructions are to leave it at the door (they're not insured for 'in the house'), so GHS & the store would need to be aware of any special arrangement.

Don't Tesco advertise "delivered to your door... your fridge door"

topdaddy_2

wealdroam wrote: »

Don't Tesco advertise "delivered to your door... your fridge door"

I dont belive once you cross the threshold of a building the insurance covering an employee automatically stops either.