Fed up with Morrisons

50Twuncle

Is it only our local Morrisons or do others treat customers the same ?
We stopped shopping in the store last month - because we were fed up with the attitude of the staff
To start with - my wife has pointed out many out of date items on the shelves which you would expect to get a "thank you" for - but NO - they just say "WE WILL DEAL WITH IT" and the next day - some are still there - hidden behind "in-date" items.
Then there's queues at checkouts - Sainsbury's, Tescos and Asda open checkouts if queues form - but not our Morrisons - the checkout staff stand around talking until they get a third / fourth tannoy call - then saunter over and call the last people in the queue over - leaving the ones who have been waiting the longest (us !) to use the slow till
My wife complained once to the customer service point and was told that it was Morrisons policy to get the queues empty as soon as possible - sorry Morrisons - you have lost a customer....

geordie_joe

Mine is not like that, I love shopping in my local Morrisons. The staff are really good and they always open more tills when there is a queue.

I will say one thing, many times I spot something wrong and tell a staff member, but they usually tell me they are told by the management to do it.

e.g. an aisle end will have a big sign saying "Branston Beans 10p per tin" but all the shelves will have Heinz beans on them. When I point this out the staff member will say "I know, but we ran out of Branston beans and the manager told me to fill the shelf with Heinz and leave the sign up".

So next time you point out a mistake and the staff member doesn't get all exited about it, just remember others may have mentioned it before you, and the staff member has been told to "tell the customer they will deal with it, then leave as it is".

Lynsey

I'm loving Morries at the moment, with all the coupons going on. Along with reduced bargains, my shopping spends is at an all time low.

Morries are bad for filling gaps with higher priced goods and has been going on for ages. I'm more careful now, but have had to visit CS a few times for refunds!!
It must be company policy (and wrong) and no doubt it works for them.

But keep the vouchers coming in - happy days.

Lynsey

kathrynha

From what I hear, Morrisons staff are getting pretty fed up with Morrisons too.
In our area, which has always been a strong Morrisons area (less than 10 miles from HQ), there is a big exodus to Aldi.

numpy

ts not only your Morrisons 50twuncle, mine is the same, surly, rude, miserable staff. My friend has deserted morrisons and gone to Asda and I only go there when there are the coupons going about. Last week my sister bought some smoked cod fillet and put it straight in freezer, it was'nt until she defrosted the freezer a couple of days later she looked at the fish and noticed she had been charged for cod loin about £18 a kilo, she no longer had receipt but told the person behind fish counter who found it funny and laughed, no apology nothing. I think Morrisons need to put their staff on a peoples skill courses.

LadyCoupon

It's not just your Morrisons, I always think the staff in ours have a bad attitude. No good customer service at all. I have been in more than usual lately with the coupons from the Sun and have noticed it more than ever.


They really need to put their staff on a customer service course.

quidsy

Complain tot he head office with legitimate examples, times, dates etc & keep emailing them every time it happens.

Most store run well due to good management, if this particular store has a bas manager/s then the staff will take the pee.

clarryd

I was at Morries self service checkout last week for about 35 minutes. The lady who was checking everyone and everything was okay just kept ignoring me. The problem was the bar code was not accepted so needed the lady to work her magic with the laminated card they all seem to carry with them. But unfortunately even when she scanned her card it still did not accept the code, so she just left me there waiting for her to come back and do something for it to accept.

I was still standing there 30 minutes later and was just about to leave the without the product when she came over and told me to pay for the shopping that did scan and to go to a manned checkout to pay for the product.

It wasn't worth staying there all that time to be told to go to another till.

Morrisons wake up and train your staff a bit better as customer's are getting fed up with the level of service we receive sometimes in store.

cybervic

I think it's really up to each store and the manager to decide what kind of service they can/want to provide. We have two M-local in the area, both have friendly and helpful staff although queueing time are a bit of problem at certain time. They are quite good picking out of date stuff as there are always reduced items on the shop floor although either all chucked in a big trolley, or in difference baskets on the floor.

I agree with quidsy, a phone call/email to head office is the best way to get their act sorted.

50Twuncle

cybervic wrote: »

I think it's really up to each store and the manager to decide what kind of service they can/want to provide. We have two M-local in the area, both have friendly and helpful staff although queueing time are a bit of problem at certain time. They are quite good picking out of date stuff as there are always reduced items on the shop floor although either all chucked in a big trolley, or in difference baskets on the floor.

I agree with quidsy, a phone call/email to head office is the best way to get their act sorted.

I have filled in Morrisons on-line complaint form.....

jenniewb

I started to cut back on visiting Morrisons after I asked for cashback and I forgot to take it, the cashier either forgot to give it to me or held it back but when I called the store as I was not close by, they refused to look into it for me. I had no evidence the cashback had not been taken but refused to look back on their CCTV systems and said they wouldn't honour the cashback if I went back into the store.


If that isn't poor customer service then I don't know what is.