Fed up with Morrisons

50Twuncle

50Twuncle wrote: »

I have filled in Morrisons on-line complaint form.....

STILL no response from morrisons in reply to my email !!
Typical - morrisons are not very customer focused are they ?

DCFC79

Lynsey wrote: »

Morries are bad for filling gaps with higher priced goods and has been going on for ages.
It must be company policy (and wrong) and no doubt it works for them.

Its very wrong if its company policy to do this, I have been caught out by it too

Helix

ScarletMarble wrote: »

My friend works for Sainsburys. The reason why the basket till is not always open as it runs out of money! Used by elderly customers who always give the cashier £20 note for a few items costing a few quid, even though they have £10 in change. One day, a customer handed my friend a £20 note for shopping costing £4.01.

Friend:Do you have a penny or 2p?'
Customer with a purse full of change and loads of coppers that friend could see 'No'

With customers too lazy to get a penny out instead of getting 2 notes and a coin, she ends up with a note and a bucket of change.

All the tills are filled with the same money each day and not allowed to change money in the day. At Christmas, there are a few bags of coins in each till.

Yeah thats because Sainsburys Head Office are stupid and set a no filling up tills during the day rule despite having stores that were not geared up to be able to do that. We had so many broken till drawers when they first introduced that rule, due to trying to cram as much change in as possible to last the day.

When I first started working there it was fine as we had regular change runs. I think they had a robbery in one store during a change run so they changed the policy for all their stores.

bethl79

I don't like morrisons for the same reason - their staff are so grumpy at my local one. Also once I bought some Tropicana orange juice but didn't check the date on it before I paid, when I got home I realised it was 7 days past it's best before. I returned it to the shop the next day with the receipt, the staff member went to get another for me but they were all out of date on the shelf so I said I would have a refund instead - her response was that she would refund the money as a goodwill gesture (grudgingly like she was doing me a big favour)!! Now I admittedly should have checked the dates before I paid for my goods, but I was still quite peeved at that.

Dizzy_Ditzy

The morrisons local near where I work are the perfect example of how they should run their bigger stores. Always happy to help, always polite amd friendly. My only grump with them would be their lack of fresh fruit first thing on a Monday morning, which is excuseable I guess given that I'm there about 15-30 minutes after opening

My local big morrisons however is a completely different kettle of fish. With the exception of a couple of members of staff, they don't seem interested in helping anyone, they are slow, the customer service desk is ran by the same person who does the cigarette/lottery kiosk, so there is nearly always a big queue, the queues at the tills are horrendous and I don't think they open more than half of them, ever.

What annoys me the most is that when they've got a good offer on, if you can't get there before 11am, you've got no chance of getting what you want. They'll be "sold right out" until the day after the offer ends, when they've magically got a whole full shelf again :mad:

dacouch

terra_ferma wrote: »

I feel another company going to be in trouble soon, they had to be dragged kicking and screaming into the 21st century and started offering home delivery when it's was clear that they didn't have a choice if they wanted to survive, they obviously don't have a clue what customers want.
If they carry on like that they are doomed.

Morrisons figures are appalling.

Home delivery costs Tescos and the like around £20 to £25 a delivery so they actually make a loss on it.

JReacher1

I like morrisons. They tend to cater for a worse social/economic group than the other three but I do think the quality of meat & fish is superior than the competition.

Plus the prices are very good. I always seem to get more food for less when I shop there!

Also the stores do vary from place to place so I would never boycott a whole brand due to one poor store. I would stop going to that store but not additional branches of the same brand.

sofaspud1234

JReacher1 wrote: »

I like morrisons. They tend to cater for a worse social/economic group than the other three but I do think the quality of meat & fish is superior than the competition.

Plus the prices are very good. I always seem to get more food for less when I shop there!

Also the stores do vary from place to place so I would never boycott a whole brand due to one poor store. I would stop going to that store but not additional branches of the same brand.

Their meat prices were sky high this weekend!

[Deleted User]

Morrisons relief cashiers are reluctant to go to the checkouts when called because sometimes the lazy checkout supervisors will call on them to go and get a replacement for a damaged product. Often making them walk from far end of store to checkouts to see what it is, then back again to other side of store to get the said product. When it would have been quicker for the checkout supervisor to go and get it themselves.

Also when relief operators are called to the checkouts, it means they have less time to do their own roles but they are still expected to complete their tasks before the end of their shift.

It is higher management and head office you need to direct your vent at, not the hard working store staff on the floor.

tealady

I overheard a member of Morrisons staff say they wouldn't scan faster at the tills because if they did the manager would move them to another till and they would have to work at the faster pace for the same money.