EE.T-Mob.Orange. Change T&C From 26th March 2014

ClaretAnt

Hi - I'm new to the party here, and sent the first T&Cs template at the beginning of the week, together with the 'holding' email re. price rise.

Firstly, can I echo the chorus of thanks & praise to RandomCurve for sterling work on this, and for very generous sharing of time and effort.

As others have mentioned the two threads on this are now getting very unwieldy. I like to think I'm no dummy, but I've been struggling to navigate my way through and keep up with changes and developments. Newcomers are, understandably, cropping up asking how to proceed and responses that list previous posts, while very helpful, ironically also serve to lengthen and complicate the threads, and make it even more difficult to navigate back to the relevant posts.

I wonder if it would be possible to create a kind of 'flowchart' post, along the lines of "If you're on a pre-Oct 2012 T-Mobile contract go here ..." with the subsequent steps all laid out. I know that already exists in posts scattered around the threads but I think it could do with all being at the beginning of a post/site that people can be referred to avoid confusion or people being put off by thinking "I can't wade through that lot". The templates could then be updated to include any changes needed in response to changes in EE's defence etc.

Maybe it could be put on a Facebook page or a new blog which might make it even easier for people to share and spread the word.

I know asking for other people to do stuff is a bit cheeky. If nobody else steps in, I'll try and have a go at doing it myself but with the caveats that 1) I'm not convinced I'd get it right, and at the very least would need RC to give it a once-over and for people more expert than I to be prepared to update it as the situation develops and 2) I won't be able to do it till next week as I'm on holiday with the family at the moment and don't think it'll go down too well if I'm poring over the laptop for hours.

Thanks again to all who are giving up time to help on this.

diamonds

Having first spoken with the European Ombudsman about Ofcom behaviour I was advised and have now made a online complaint to the European Ombudsman against Ofcom for not following the 2002 Telecom EU Directive (as noted previous posts) for 12 years.


Ofcom as a EU Member State Telecom Regulator for the UK was duty bound to comply with such Directive, not re-write under UK legislation general conditions for its licence holders which was in direct conflict of the 2002 EU Directive.


The changes Ofcom brought in on 25th Jan have existed for 12 years already, to our detriment by refusal of Ofcom to enforce such on it licence holders until 25th Jan 2014.


The 25 Jan 2014 Ofcom changes only covers price changes, the 2002 EU Directive covers ALL changes.


I suggest everyone makes a complaint against Ofcom to the European Ombudsman for not following the EU directive of 2002 which states ANY change of terms of contract qualifies for automatic fee free termination.


"Dear Sir/Dear Madam,


I am writing to let you know that your complaint to the European Ombudsman has been received and registered.
Below, please find an information note concerning the treatment of your complaint and the rules governing the protection of personal data which the Ombudsman applies when dealing with complaints.


Your complaint will first be examined to determine if it falls within the Institution's mandate. If it does not, I shall inform you accordingly. If it does, the Ombudsman will write to you.
I would also like to draw your attention to the fact that complaints submitted to the Ombudsman do not affect time limits for appeals in any administrative or judicial proceedings (Article 2(6) of the Statute of the European Ombudsman).


Yours sincerely,
Peter Bonnor
Head of the Registry
00 33 3 88 17 23 13
eo@ombudsman.europa.eu"








Regards,


diamonds.

ben1390

diamonds wrote: »

Having first spoken with the European Ombudsman about Ofcom behaviour I was advised and have now made a online complaint to the European Ombudsman against Ofcom for not following the 2002 Telecom EU Directive (as noted previous posts) for 12 years.


Ofcom as a EU Member State Telecom Regulator for the UK was duty bound to comply with such Directive, not re-write under UK legislation general conditions for its licence holders which was in direct conflict of the 2002 EU Directive.


The changes Ofcom brought in on 25th Jan have existed for 12 years already, to our detriment by refusal of Ofcom to enforce such on it licence holders until 25th Jan 2014.


The 25 Jan 2014 Ofcom changes only covers price changes, the 2002 EU Directive covers ALL changes.


I suggest everyone makes a complaint against Ofcom to the European Ombudsman for not following the EU directive of 2002 which states ANY change of terms of contract qualifies for automatic fee free termination.


"Dear Sir/Dear Madam,


I am writing to let you know that your complaint to the European Ombudsman has been received and registered.
Below, please find an information note concerning the treatment of your complaint and the rules governing the protection of personal data which the Ombudsman applies when dealing with complaints.


Your complaint will first be examined to determine if it falls within the Institution's mandate. If it does not, I shall inform you accordingly. If it does, the Ombudsman will write to you.
I would also like to draw your attention to the fact that complaints submitted to the Ombudsman do not affect time limits for appeals in any administrative or judicial proceedings (Article 2(6) of the Statute of the European Ombudsman).


Yours sincerely,
Peter Bonnor
Head of the Registry
00 33 3 88 17 23 13
eo@ombudsman.europa.eu"








Regards,


diamonds.

Hi diamonds,

would you be willing to share the email text you have sent? This may encourage people to follow and who knows something may eventually get done...

shafeeq

Yes I woooon Thanks to RC


1. The claims succeed.
2. The company shall terminate the customer’s contract without penalty (this being backdated to 22 February 2014) and provide the customer with a PAC code and compensation in the amount
of £100.00.


I was on Orange pre Oct 2012 contract adjudicator E. Higashi LLB (Hons), PGDip (LPC), MCIArb.


When I accept it and get awarded £100 all will be donated to charity.. Thanks RC

condor2378

I've won, post Oct '12 Orange, contract termination backdated to Feb 14 with £100 comp. Adjudicated by [Removed by Forum Team].

I'm out the country to Spain then the Bahamas in the next 4 weeks. Am I right in thinking that I can use my phone completely without charge during this time ("decision says "any and all charges"), then come back and accept the decision which is due by the end of May and I'll be refunded for all charges, even though it's outwith the UK, because that would be fantastic?

Thanks for everything RC.

oxfordmark

condor2378 wrote: »

I've won, post Oct '12 Orange, contract termination backdated to Feb 14 with £100 comp. Adjudicated by Uju Obi.

I'm out the country to Spain then the Bahamas in the next 4 weeks. Am I right in thinking that I can use my phone completely without charge during this time ("decision says "any and all charges"), then come back and accept the decision which is due by the end of May and I'll be refunded for all charges, even though it's outwith the UK, because that would be fantastic?

Thanks for everything RC.

Surely its only your line rental?

token78

jon1555 wrote: »

Congrats! Was your contract post or pre oct 2012? Any compensation awarded?

My contracts were post 2012 one on 4GEE and the other on Orange. Backdated line rental from FEB 14 buy no other compensation. Adjudicator was Ogden :rotfl:

matty538

Just won my case, thank you so much Random curve, that's the second Orange contract Ive successfully ended early without charge.
My contract was pre October, I used all of Random Curves templates for my responses and have been awarded the full £100 compensation. My adjudicator was Uju Obi.

Oxfordmark the letter does state all charges, if they had let us cancel when we asked then we could have chosen a different provider for our roaming charges, yet they refused and forced us to stay.
While I think condor2378 is correct and all charges should be covered I wouldn't like to try it with a massive bill of roaming charges just in case.

jakethepeguk

@Bimmermad
Likewise received a deadlock reference with a reference, after I had already won.
I'm also receiving calls, (3 received in the last week), from EE trying to sell me an additional contract, as I am a loyal customer.
The best one, was the one where I said to the indian gentleman, dont you mean, I am a soon to be a loyal customer of three, he hung up at that point.

Their admin is shocking, its surprising they even managed to piece together a defence!

oxfordmark

matty538 wrote: »

Just won my case, thank you so much Random curve, that's the second Orange contract Ive successfully ended early without charge.
My contract was pre October, I used all of Random Curves templates for my responses and have been awarded the full £100 compensation. My adjudicator was Uju Obi.

Oxfordmark the letter does state all charges, if they had let us cancel when we asked then we could have chosen a different provider for our roaming charges, yet they refused and forced us to stay.
While I think condor2378 is correct and all charges should be covered I wouldn't like to try it with a massive bill of roaming charges just in case.

When did you submit your application?