EE.T-Mob.Orange. Change T&C From 26th March 2014

Nodding_Donkey

diamonds wrote: »

Having first spoken with the European Ombudsman about Ofcom behaviour I was advised and have now made a online complaint to the European Ombudsman against Ofcom for not following the 2002 Telecom EU Directive (as noted previous posts) for 12 years.


Ofcom as a EU Member State Telecom Regulator for the UK was duty bound to comply with such Directive, not re-write under UK legislation general conditions for its licence holders which was in direct conflict of the 2002 EU Directive.


The changes Ofcom brought in on 25th Jan have existed for 12 years already, to our detriment by refusal of Ofcom to enforce such on it licence holders until 25th Jan 2014.


The 25 Jan 2014 Ofcom changes only covers price changes, the 2002 EU Directive covers ALL changes.


I suggest everyone makes a complaint against Ofcom to the European Ombudsman for not following the EU directive of 2002 which states ANY change of terms of contract qualifies for automatic fee free termination.


"Dear Sir/Dear Madam,


I am writing to let you know that your complaint to the European Ombudsman has been received and registered.
Below, please find an information note concerning the treatment of your complaint and the rules governing the protection of personal data which the Ombudsman applies when dealing with complaints.


Your complaint will first be examined to determine if it falls within the Institution's mandate. If it does not, I shall inform you accordingly. If it does, the Ombudsman will write to you.
I would also like to draw your attention to the fact that complaints submitted to the Ombudsman do not affect time limits for appeals in any administrative or judicial proceedings (Article 2(6) of the Statute of the European Ombudsman).


Yours sincerely,
Peter Bonnor
Head of the Registry
00 33 3 88 17 23 13
eo@ombudsman.europa.eu"








Regards,


diamonds.

I think this is a great idea and maybe worth a new thread. Some help with wording it would be good

diamonds

ben1390 wrote: »

Hi diamonds,

would you be willing to share the email text you have sent? This may encourage people to follow and who knows something may eventually get done...

Its a multi question complaint procedure on their website, think about the yes no answers or it says you cannot complete "as this does not fall under our blah blah blah..."...obviously whoever came up with the format first language is not English.

diamonds

Remember folks when dealing with Ofcom deal with your countries office, not the overstretched, untrained London hub in England.


Directors and staff :


Scotland http://www.ofcom.org.uk/about/ofcom-in-the-nations-and-regions/ofcom-in-scotland/the-team/


Wales http://www.ofcom.org.uk/about/ofcom-in-the-nations-and-regions/ofcom-in-wales/the-team/


N.I http://www.ofcom.org.uk/about/ofcom-in-the-nations-and-regions/ofcom-in-northern-ireland/the-team/






England http://www.ofcom.org.uk/about/ofcom-in-the-nations-and-regions/ofcom-in-england/




In doing such you can approach your MP on geographical capacity, not just Westminister MP's, because Ofcom will try to validate because CA2003 is a national UK act your local parliament cannot pull Directors up in parliament, complete codswallop. CA2003 Section 1(6) says otherwise by definition.




Therefor Westminister is not the only place MP's can debate Ofcom activities.

k3caz

Quick advice really needed here, have sent email number 1, a total of 3 times now to orange and received read receipts however they have not responded, as I work away alot, I have not been able to follow this up. Do you think the best thing is to write now their customer services as I am getting no responses to my emails!!

Liam-1987

my iPhone came originally with orange I got transferred over to EE for the 4g but on a sim only contract so would they want the phone back Evan tho EE never supplied me with the phone??

RandomCurve

nsabournemouth wrote: »

I'm not sure if I have missed this already but if you took out the contract before October 2012 and have since upgraded, would you have a claim to back date to the time of upgrade?

No backdated to 14 days after you first requested cancellation.

RandomCurve

condor2378 wrote: »

I've won, post Oct '12 Orange, contract termination backdated to Feb 14 with £100 comp. Adjudicated by [Removed by Forum Team].

I'm out the country to Spain then the Bahamas in the next 4 weeks. Am I right in thinking that I can use my phone completely without charge during this time ("decision says "any and all charges"), then come back and accept the decision which is due by the end of May and I'll be refunded for all charges, even though it's outwith the UK, because that would be fantastic?

Thanks for everything RC.

You will get the refund on EVERYTHING - just make sure you keep paying the bills until they make the refund. To be safe accept the decision before you go abroad, it will take EE 4 weeks to process - not your fault, and you have 30 days to use the PAC - their rules not ours

RandomCurve

k3caz wrote: »

Quick advice really needed here, have sent email number 1, a total of 3 times now to orange and received read receipts however they have not responded, as I work away alot, I have not been able to follow this up. Do you think the best thing is to write now their customer services as I am getting no responses to my emails!!

If at has been 8 weeks go straight o CISAS and change the £25 claim for bad customer service to £50 and quote "stress caused by refusing to communicate with you" you can add the read receipts in your evidence.


Good luck - lets try and get you £125 !!!

RandomCurve

Liam-1987 wrote: »

my iPhone came originally with orange I got transferred over to EE for the 4g but on a sim only contract so would they want the phone back Evan tho EE never supplied me with the phone??

Phone is yours regardless

Liam-1987

RandomCurve wrote: »

Phone is yours regardless

Wicked thanks RC