EE.T-Mob.Orange. Change T&C From 26th March 2014

RandomCurve

nsabournemouth wrote: »

@Randomcurve

Could you run your eyes over my post:

http://forums.moneysavingexpert.com/showpost.php?p=65258808&postcount=1166


Honest opinion and do you think it will hold water?

I haven't gone with your post word for word, thought I had better mix it up to avoid CISAS thinking they know what to expect.

Looks fine to me, make them think for a change!

RandomCurve

oxfordmark wrote: »

Just had this from the EE exec office. Is this class as deadlock?

What post on here should I follow for my CISAS application?

Case Reference: xxxxx
Account Number: xxxxx

Dear x

I am sorry you are unhappy with the recent change in your terms and conditions I must advise you are able to seek independent advice from CISAS.

Under Ofcom regulations all communication providers must subscribe to an independent adjudication scheme, EE is a member of the Communications and Internet Services Adjudication Scheme (CISAS). If you so wish you may seek advice on this matter from CISAS, contact details for CISAS are:

CISAS
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Email: info@cisas.org.uk

Phone no. 020 7520 3827

Please be advised while EE now considers this case to be closed.

Yours sincerely

Yes that should suffice

oxfordmark

RandomCurve wrote: »

Yes that should suffice

And follow post 266?

Liam-1987

Started contract 10 August 2013
Yup used RC templates
I put compensation but he didn't have enough evidence to award me £100
Adjudicator was d griffiths

Liam-1987

Obv cuz I won my case I accepted just need to wait for cisas to get back to me. Will I still need to pay this bill cuz EE will have 4 weeks to reply or will I get the money back? Soz if that sounds stupid

oxfordmark

How long from CISAS application to a result?

jon1555

oxfordmark wrote: »

How long from CISAS application to a result?

At least 4 weeks as long as your defence is in quick. There processing times seem to be a bit slow this last week

jon1555

oxfordmark wrote: »

And follow post 266?

Yup as long as your contract is post oct 2012.

jon1555

Liam-1987 wrote: »

Obv cuz I won my case I accepted just need to wait for cisas to get back to me. Will I still need to pay this bill cuz EE will have 4 weeks to reply or will I get the money back? Soz if that sounds stupid

Yup make payment as normal, last thing you want is ee applying late payment markers.

It'll get refunded along with the rest of your backdated payments

token78

Just won my CISAS claim. RC templates used. Adjudicator was M E V Ogden. Great work Random. Thanks