EE.T-Mob.Orange. Change T&C From 26th March 2014

tateman

I've received EE's defence and they seem to be building up a case for material detriment.....this is para 32.5


32.5 In particular and by way of illustration, a historic comparison of RPI to CPI shows that the difference between the two is not typically material the following table sets out, for each of the last 24 months:-
(A) the percentage change in CPI over the previous 12 month period;
(B) the percentage change in RPI over the previous 12 month period;
(C) the difference, in percentage points, between the percentage change in CPI and RPI over the previous 12 month period; and
(D) the average of the difference in the percentage changes in CPI and RPI, calculated over the 24 months period
Month A. % change in CPI over previous 12 month period B. % change in RPI over previous 12 month period C. Difference in percentage points
Mar 2012 3.5 3.6 0.1
Apr 3.0 3.5 0.5
May 2.8 3.1 0.3
Jun 2.4 2.8 0.4
Jul 2.6 3.2 0.6
Aug 2.5 2.9 0.4
Sep 2.2 2.6 0.4
Oct 2.7 3.2 0.5
Nov 2.7 3.0 0.3
Dec 2.7 3.1 0.4
Jan 2013 2.7 3.3 0.6
Feb 2.8 3.2 0.4
Mar 2.8 3.3 0.5
Apr 2.4 2.9 0.5
May 2.7 3.1 0.4
Jun 2.9 3.3 0.4
Jul 2.8 3.1 0.3
Aug 2.7 3.3 0.6
Sep 2.7 3.2 0.5
Oct 2.2 2.6 0.4
Nov 2.1 2.6 0.5
Dec 2.0 2.7 0.7
Jan 1.9 2.8 0.9
Feb 2014 1.7 2.7 1.0
D. Average difference between % change in CPI and RPI over previous 12 month period 0.5

I also note they have my monthly billing amount wrong, they've quoted £36 when in fact its £44!

baldyj

Summary of progress so far (please review and correct if i have made any mistakes):

Bimmermad:
EE/Post Oct '12/Used RC's Template/Thomas Earley adjudicated.
WON! Contract terminated, full compensation figure awarded

SimonD316 (x2 Contracts):
Orange/Pre Oct '12/Edited RC's Template/Justine Mensa-Bonsu adjudicated.
WON! Contracts terminated, full compensation figure awarded

sshariff:
Orange/Pre Oct '12/Edited or didn't use RC's Template/Uju Obi adjudicated
WON! Contract terminated, full compensation figure awarded

BananaPilot:
EE/Post Oct '12/Edited or didn't use RC's Template/Thomas Earley adjudicated.
LOST!

23six (1/2):
T-Mobile/Post Oct '12/Used RC's Template (no response to EE defence submitted)/Clive Saunders adjudicated.
WON! Contract Terminated, partial compensation awarded

23six (2/2):
T-Mobile/Pre Oct '12/Used RC's Template (no response to EE defence submitted)/Clive Saunders adjudicated.
LOST!

Sunnyhaze (x2 Contracts):
EE/Post Oct '12/Edited or didn't use RC's Template/adjudicator not named yet.
WON! Contracts Terminated, no compensation requested or rewarded.

Nodding Donkey:
Orange/Pre Oct '12/Used RC's Templates/D Stoker adjudicated.
WON! Contract Terminated, full compensation awarded.

Jon1555:
Orange/Post Oct '12/Used RC's Templates/Clive Saunders adjudicated.
WON! Contract Terminated, partial compensation awarded.

Smeghead Dave Lister:
Orange/??/??/??
WON! Contract Terminated, ?? compensation.

jakethepeguk:
Orange/Post Oct '12/Used RC's Templates/?? adjudicator
WON! Contract Terminated, full compensation awarded.

Dils47:
EE/Post Oct '12/Used RC's Templates/Vidette Ogden adjudicated
WON! Contract Terminated, full compensation awarded.

Maddy2k11:
Orange/Post Oct '12/Used RC's Templates/M. Coombes Davies adjudicated
Lost!

baldyj:
T-Mobile/Post Oct '12/Used RC's Templates/Mark McGeoch adjudicated
WON! Contract Terminated, full compensation awarded.

Lynus2004:
Orange/?/Used RC's Templates/Andrew Walker adjudicated
WON! Contract Terminated, full compensation awarded.

Liam-1987:
EE/?/Used RC's Templates/? adjudicated
WON! Contract Terminated, ? compensation awarded.

15/18 wins so far, and i think two cases that lost one would have won if RC's template was used, and the other maybe could have won if a reply to the EE defence had been submitted!

sharnbrown

Thank you to all of you who have helped us pursue claims against Orange / T-Mobile / EE - but especially thanks to you RandomCurve. You have taken a great deal of time to assist many people on this journey, and have helped opened our eyes to the way the "Beast" works. Cannot thank you enough, I have submitted your templates and amended a few details. I am concerned that they will change their defence tactics now (and as recent posts have shown - it seems they are!)

EE have 10 days to respond, fingers and toes crossed.

Thanks again RC - I've never met you, but you are a hero. Keep up the good work everyone, let's do this!

muse213

Also, they stated in the letter that the figure published bu the Office of National Statistics on 25 March 2014 was 2.7%, when after looking at the link from BBC news, it shows that in march, it fell to 2.5%? So surely they are providing incorrect information, and they are trying to increase prices above the rate of RPI?

glasgowm148

Got my first reply from CISAS. Looks like my case worker is Monica Aguiar, Can't see anyone else on this forums who's had a claim in with her?

We acknowledge receipt of an application for adjudication by the customer, a copy of which

is attached for the attention of the company.



Please note that any further documents submitted after this date may lead to your

application being restarted in order to give the company time to consider them.



In accordance with the rules of the scheme, the company is now required to submit two

copies of their response to the claim, which should be returned to us within 10 working days

of receipt of this letter, that is, on or before 01/05/2014. The company should list all papers

being submitted, and where possible submit their response by email. A copy of any

defence to your case received from the company will be sent to you and you will be given

the opportunity to make any comments about it which you wish to make.



Please be advised that the company may contact you in order to negotiate a settlement of

your claim. If they do that but no agreed settlement is reached they must still submit their

defence to your claim by the due date above.



The company may decide to settle your claim in full, ie to give you everything you are

claiming in your application. Under these circumstances the company will notify us and we

will write to tell you. We will close our file at that time because the adjudicator has no power

to award any more than is claimed.



We will contact you again in due course.



Yours sincerely,







Miss Monica Aguiar

Case Administrator

baldyj

glasgowm148 wrote: »

Got my first reply from CISAS. Looks like my case worker is Monica Aguiar, Can't see anyone else on this forums who's had a claim in with her?

She is a case administrator not an adjudicator.

Only once you have submitted your reply to the EE defence will an adjudicator be appointed.

baldyj

WeaponX wrote: »

Hi guys,

Can I have some help here? What are the next steps to raise a case against EE?

Thanks

If it's been 8 weeks since your first request go to CISAS. if not send it again, but add a paragraph in at the start stating this is the second time you have emailed.

WeaponX

baldyj wrote: »

If it's been 8 weeks since your first request go to CISAS. if not send it again, but add a paragraph in at the start stating this is the second time you have emailed.

Thanks for your reply. Don't I need a deadlock ref before i go to CISAS? Also where are RC's templates to raise a case with CISAS?

sharnbrown

A CISAS guide to read BEFORE sending ANY of the CISAS templates #266
CISAS Template #267 and #269 for POST 30th October contract holders for Orange, T-Mobile, and EE
CISAS Template #383 for T-Mobile PRE 30th October 2012 contract holders
CISAS Template #385 for ORANGE PRE 30th October 2012 contract holders

Response to defence at #688 and #689

baldyj

WeaponX wrote: »

Thanks for your reply. Don't I need a deadlock ref before i go to CISAS? Also where are RC's templates to raise a case with CISAS?

Not if it has been at least 8 weeks since you first communicated with them on this issue.

#744!