EE.T-Mob.Orange. Change T&C From 26th March 2014

Nodding_Donkey

SimonD316 wrote: »

I think it's the process... I remember RC saying they are more than likely to take longer than CISAS allow for action.

I don't care how long they take, it's all a free service while they !!!!!! about.

Value for money from EE does have a certain novelty value.

jakethepeguk

agree with ND, let the idiots take as long as they like.
Its more months they have to credit us back, definately a bright move on their part

baldyj

Summary of progress so far (please review and correct if i have made any mistakes):

Bimmermad:
EE/Post Oct '12/Used RC's Template/Thomas Earley adjudicated.
WON! Contract terminated, full compensation figure awarded

SimonD316 (x2 Contracts):
Orange/Pre Oct '12/Edited RC's Template/Justine Mensa-Bonsu adjudicated.
WON! Contracts terminated, full compensation figure awarded

sshariff:
Orange/Pre Oct '12/Edited or didn't use RC's Template/Uju Obi adjudicated
WON! Contract terminated, full compensation figure awarded

BananaPilot:
EE/Post Oct '12/Edited or didn't use RC's Template/Thomas Earley adjudicated.
LOST!

23six (1/2):
T-Mobile/Post Oct '12/Used RC's Template (no response to EE defence submitted)/Clive Saunders adjudicated.
WON! Contract Terminated, partial compensation awarded

23six (2/2):
T-Mobile/Pre Oct '12/Used RC's Template (no response to EE defence submitted)/Clive Saunders adjudicated.
LOST!

Sunnyhaze (x2 Contracts):
EE/Post Oct '12/Edited or didn't use RC's Template/adjudicator not named yet.
WON! Contracts Terminated, no compensation requested or rewarded.

Nodding Donkey:
Orange/Pre Oct '12/Used RC's Templates/D Stoker adjudicated.
WON! Contract Terminated, full compensation awarded.

Jon1555:
Orange/Post Oct '12/Used RC's Templates/Clive Saunders adjudicated.
WON! Contract Terminated, partial compensation awarded.

Smeghead Dave Lister:
Orange/??/??/??
WON! Contract Terminated, ?? compensation.

jakethepeguk:
Orange/Post Oct '12/Used RC's Templates/?? adjudicator
WON! Contract Terminated, full compensation awarded.

Dils47:
EE/Post Oct '12/Used RC's Templates/Vidette Ogden adjudicated
WON! Contract Terminated, full compensation awarded.

Maddy2k11:
Orange/Post Oct '12/Used RC's Templates/M. Coombes Davies adjudicated
Lost!

baldyj:
T-Mobile/Post Oct '12/Used RC's Templates/Mark McGeoch adjudicated
WON! Contract Terminated, full compensation awarded.

Lynus2004:
Orange/?/Used RC's Templates/Andrew Walker adjudicated
WON! Contract Terminated, full compensation awarded.

Liam-1987:
EE/?/Used RC's Templates/? adjudicated
WON! Contract Terminated, ? compensation awarded.

ben1390:
EE/Post Oct '12/Used RC's Template/Vidette Ogden adjudicated.
WON! Contract terminated, full compensation figure awarded

16/19 wins so far, and i think two cases that lost one would have won if RC's template was used, and the other maybe could have won if a reply to the EE defence had been submitted!

lspeers

Great I won, thanks so much RC/You're a champ.

EE/post Oct 12/ adjudication by D.M Curnow LLB/ full £100 comp.

RandomCurve

tateman wrote: »

I've received EE's defence and they seem to be building up a case for material detriment.....this is para 32.5


32.5 In particular and by way of illustration, a historic comparison of RPI to CPI shows that the difference between the two is not typically material the following table sets out, for each of the last 24 months:-
(A) the percentage change in CPI over the previous 12 month period;
(B) the percentage change in RPI over the previous 12 month period;
(C) the difference, in percentage points, between the percentage change in CPI and RPI over the previous 12 month period; and
(D) the average of the difference in the percentage changes in CPI and RPI, calculated over the 24 months period
Month A. % change in CPI over previous 12 month period B. % change in RPI over previous 12 month period C. Difference in percentage points
Mar 2012 3.5 3.6 0.1
Apr 3.0 3.5 0.5
May 2.8 3.1 0.3
Jun 2.4 2.8 0.4
Jul 2.6 3.2 0.6
Aug 2.5 2.9 0.4
Sep 2.2 2.6 0.4
Oct 2.7 3.2 0.5
Nov 2.7 3.0 0.3
Dec 2.7 3.1 0.4
Jan 2013 2.7 3.3 0.6
Feb 2.8 3.2 0.4
Mar 2.8 3.3 0.5
Apr 2.4 2.9 0.5
May 2.7 3.1 0.4
Jun 2.9 3.3 0.4
Jul 2.8 3.1 0.3
Aug 2.7 3.3 0.6
Sep 2.7 3.2 0.5
Oct 2.2 2.6 0.4
Nov 2.1 2.6 0.5
Dec 2.0 2.7 0.7
Jan 1.9 2.8 0.9
Feb 2014 1.7 2.7 1.0
D. Average difference between % change in CPI and RPI over previous 12 month period 0.5

I also note they have my monthly billing amount wrong, they've quoted £36 when in fact its £44!

Got to hand it to EE they must really LOVE their customers, I think teh legal department is tryingto play the role of Retentions!!

Anyway way a response below which should have them scratching their heads again!

Paragraph 32.5

The average 0.5 points difference over 2 years equates to an approximate increase 20% higher than the previous contract would have allowed, and this will be compounded over a 24 month contract. In addition the current price rise that EE have announced whilst, I have been seeking a penalty free cancellation, amounts to an increase 58.8% higher than CPI would have allowed. But what these figures clearly demonstrate is that EE are fully aware of the impact that the difference between CPI and RPI makes, and one can only conclude that EE must consider the difference to be material to its profit line. Why else would they have changed from a term that restricted them to the lower official measure of UK inflation (as used by the Bank of England to regulate the economy and interest rates), to the higher statistic which is no longer designated as a UK National statstic as it does not properly reflect the true inflation rate.?

RandomCurve

Mikmonken wrote: »

Does anyone know the threshold for EE being over RPI?

RPI is 2.7% which is what they say the increase is.

the actual increase in real terms is 2.71% therefore over RPI.

it's only 0.01% over but they chose to round up to nearest pence rather than down? would this make a difference?

£5 -> increase 2.7% -> 13.5p EE approx increase 14p
£15 -> increase 2.7% -> 40.5p EE approx increase 41p
£25 -> increase 2.7% -> 67.5p EE approx increase 68p
£35 -> increase 2.7% -> 94.5p EE approx increase 95p

it's only 0.5p out but over is over right?

Can you repost thsi on teh price rise forum please:

http://forums.moneysavingexpert.com/....php?t=4818999

RandomCurve

Bimmermad wrote: »

Hi all

Received an email from CISAS today after accepting the decision. Does this sound a bit weak to anyone else??

We acknowledge receipt of notification from the customer that they accept the Adjudicator’s Decision. Where written confirmation was provided a copy of the correspondence is enclosed with the company’s copy of this letter.
The parties must now act in accordance with the adjudicator’s decision within a maximum of four weeks of the date of receipt of this letter, which is on or before 12/05/2014.
THE COMPANY MUST NOTIFY US THAT THEY HAVE COMPLIED WITH THE ADJUDICATOR’S DECISION.
We would like to hear from you if the Company has not complied with the Decision by the date above. As the adjudicator’s decision has been accepted, it is binding on the company. However, please note that CISAS does not have an enforcement or regulatory function. The independent regulator for the UK communication industry is Ofcom.

That is the standard letter - don't rush EE to comply (unless you need the cash) just enjoy your free use of the phone.

In these conditions EE really are the very best value for money:rotfl:

tateman

RandomCurve wrote: »

Got to hand it to EE they must really LOVE their customers, I think teh legal department is tryingto play the role of Retentions!!

Anyway way a response below which should have them scratching their heads again!

Paragraph 32.5

The average 0.5 points difference over 2 years equates to an approximate increase 20% higher than the previous contract would have allowed, and this will be compounded over a 24 month contract. In addition the current price rise that EE have announced whilst, I have been seeking a penalty free cancellation, amounts to an increase 58.8% higher than CPI would have allowed. But what these figures clearly demonstrate is that EE are fully aware of the impact that the difference between CPI and RPI makes, and one can only conclude that EE must consider the difference to be material to its profit line. Why else would they have changed from a term that restricted them to the lower official measure of UK inflation (as used by the Bank of England to regulate the economy and interest rates), to the higher statistic which is no longer designated as a UK National statstic as it does not properly reflect the true inflation rate.?

Thanks RC, I replied with a similar argument, now I just have to wait. Would them mis-quoting my monthly price affect their argument? they clearly haven't even read my contract before copying and pasting the defence.

nsabournemouth

@Randomcurve

Could you run your eyes over my post:

http://forums.moneysavingexpert.com/showpost.php?p=65258808&postcount=1166


Honest opinion and do you think it will hold water?

I haven't gone with your post word for word, thought I had better mix it up to avoid CISAS thinking they know what to expect.

oxfordmark

Just had this from the EE exec office. Is this class as deadlock?

What post on here should I follow for my CISAS application?

Case Reference: xxxxx
Account Number: xxxxx

Dear x

I am sorry you are unhappy with the recent change in your terms and conditions I must advise you are able to seek independent advice from CISAS.

Under Ofcom regulations all communication providers must subscribe to an independent adjudication scheme, EE is a member of the Communications and Internet Services Adjudication Scheme (CISAS). If you so wish you may seek advice on this matter from CISAS, contact details for CISAS are:

CISAS
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Email: info@cisas.org.uk

Phone no. 020 7520 3827

Please be advised while EE now considers this case to be closed.

Yours sincerely