EE.T-Mob.Orange. Change T&C From 26th March 2014

tateman

Submitted my defence response using RC's template and the additional info on CPI v's RPI. Fingers crossed and thanks for everyone's help.

baldyj

Could the following people please share their info?!

Smeghead Dave Lister
Were you pre or post Oct '12? Did you use RC's templates? Did you get compensation? Who was your adjudicator?

Liam-1987
Were you pre or post Oct '12? Did you use RC's templates? Did you get compensation? Who was your adjudicator?

Lynus2004
Were your pre or post Oct '12? Did you use RC's templates?

LoopLife

50Twuncle wrote: »

I would consider CHARGEBACK using DD guarantee (speak with your bank) to recover the overcharged DD (this will cost EE money !!).
Do you have any written evidence that EE have mischarged you ?
ie) Any paperwork from when you signed your life away ?
I would also be looking for billing evidence - ask EE for written/itemised bills ...
Your signal is going to be more difficult to use in your favour - why leave it so long before realising that the signal was inadequate or has it deteriorated recently ?

I don't think I can chargeback due to non direct debit payments, as I said I was paying the extra £3. I've just paid it and thought I'd deal with it later as I need my phone to not get cut off.

I terminated a contract with Three penalty free before I took out my T-mobile contract, there mast in my area was down for 2+ months. The T-mobile signal has always been rubbish, but the last month or two it has deteriorated drastically!

baldyj wrote: »

Regardless of whether you have received a text or letter, they have changed your terms. I would start on #1109

Thanks, I'll have a read.

50Twuncle

My wife - who has a PAYG Orange phone - has today received a letter from EE - informing her that as from 28th May (ie less than 2 weeks notice) - EE will be changing some of their prices "to simplify things" ie MAKE MORE PROFIT !
They are changing from per seconds to per minute - which is rounded up to the next full minute - at 40p per minute
This will make a huge difference to her (average 25p per month bill) - so she is leaving EE

THIS CONSIDERABLY OVER 2.7%
Is it worth her claiming ?

Lifes_Grand_Plan

Just had the first e-mail from CISAS that they have sent my claim over to EE.

They have until 01/05/14 to respond.

Mikmonken

Does anyone know the threshold for EE being over RPI?

RPI is 2.7% which is what they say the increase is.

the actual increase in real terms is 2.71% therefore over RPI.

it's only 0.01% over but they chose to round up to nearest pence rather than down? would this make a difference?

£5 -> increase 2.7% -> 13.5p EE approx increase 14p
£15 -> increase 2.7% -> 40.5p EE approx increase 41p
£25 -> increase 2.7% -> 67.5p EE approx increase 68p
£35 -> increase 2.7% -> 94.5p EE approx increase 95p

it's only 0.5p out but over is over right?

Bimmermad

Hi all

Received an email from CISAS today after accepting the decision. Does this sound a bit weak to anyone else??

We acknowledge receipt of notification from the customer that they accept the Adjudicator’s Decision. Where written confirmation was provided a copy of the correspondence is enclosed with the company’s copy of this letter.
The parties must now act in accordance with the adjudicator’s decision within a maximum of four weeks of the date of receipt of this letter, which is on or before 12/05/2014.
THE COMPANY MUST NOTIFY US THAT THEY HAVE COMPLIED WITH THE ADJUDICATOR’S DECISION.
We would like to hear from you if the Company has not complied with the Decision by the date above. As the adjudicator’s decision has been accepted, it is binding on the company. However, please note that CISAS does not have an enforcement or regulatory function. The independent regulator for the UK communication industry is Ofcom.

ben1390

Hi All,

I have been following this thread since the beginning and have just heard from CISAS that I have won on my post 2012 EE contract :j

I have followed RC's templates to the letter, got the full £100 compensation that I asked for and my adjudicator was Miss Vidette Ogden.

Big thanks to RC for all your efforts, I cannot express my appreciation enough :beer:

Does anyone know what are the next steps after accepting the decision? Should I contact EE to get my PAC code?

SimonD316

Bimmermad wrote: »

Hi all

Received an email from CISAS today after accepting the decision. Does this sound a bit weak to anyone else??

We acknowledge receipt of notification from the customer that they accept the Adjudicator’s Decision. Where written confirmation was provided a copy of the correspondence is enclosed with the company’s copy of this letter.
The parties must now act in accordance with the adjudicator’s decision within a maximum of four weeks of the date of receipt of this letter, which is on or before 12/05/2014.
THE COMPANY MUST NOTIFY US THAT THEY HAVE COMPLIED WITH THE ADJUDICATOR’S DECISION.
We would like to hear from you if the Company has not complied with the Decision by the date above. As the adjudicator’s decision has been accepted, it is binding on the company. However, please note that CISAS does not have an enforcement or regulatory function. The independent regulator for the UK communication industry is Ofcom.

I had exactly the same yesterday (I also received the price increase letter yesterday )

I think it's the process... I remember RC saying they are more than likely to take longer than CISAS allow for action.

SimonD316

Bimmermad wrote: »

Hi all

Received an email from CISAS today after accepting the decision. Does this sound a bit weak to anyone else??

We acknowledge receipt of notification from the customer that they accept the Adjudicator’s Decision. Where written confirmation was provided a copy of the correspondence is enclosed with the company’s copy of this letter.
The parties must now act in accordance with the adjudicator’s decision within a maximum of four weeks of the date of receipt of this letter, which is on or before 12/05/2014.
THE COMPANY MUST NOTIFY US THAT THEY HAVE COMPLIED WITH THE ADJUDICATOR’S DECISION.
We would like to hear from you if the Company has not complied with the Decision by the date above. As the adjudicator’s decision has been accepted, it is binding on the company. However, please note that CISAS does not have an enforcement or regulatory function. The independent regulator for the UK communication industry is Ofcom.

Well done :beer:

You have to reply to CISAS saying you accept, then wait for the response like in the post above yours. By all accounts EE will take their time taking action though