Fuming with marks and spencers - spoiled our Christmas Eve

Pollycat

mum2one wrote: »

guess someone needs to feed the trolls, give them something to pick at, I always think a penny to a pound if the foot was on the other boot be a different matter

"If the foot was on the other boot....."? :rotfl:

I think you're pretty rude referring to people who have responded to your rant as 'trolls'.
Just because someone - well, actually lots and lots of people - doesn't agree with your viewpoint doesn't make them trolls.

You seem to be a very organised person, in fact I believe you are already preparing for Christmas 2014.

Maybe you should advise your daughter to take a leaf out of your book and not wait for the M&S sale next year but instead order her gifts earlier.

paulineb_2

I'm not a troll. I had massive problems with a courier company lately, but what can you do? Vent, complain if you have to and move on. And I also know what it's like to miss relatives at Christmas, my grans funeral was the day before Christmas eve 3 years ago.

That's a ruined Christmas, it could have vanished altogether for all I cared. A parcel going to the wrong door isn't.

I appreciate there are a lot of upset people due to details but not going to plan but all these the end of the world scenarios are ridiculous.

owen_money

I hope you get your daughter gets her furniture suite delivered in time for New Year. Have a good one

custardy

mum2one wrote: »

Thanks Marks and Spencers for upsetting the family on Christmas Eve - really nice one there.

My daughter had saved her pocket money to buy her grandparents a Christmas present from her own money, ( I have brought gifts for her, but shes at an age where she wants independance, 11yrs old).

M+S sale - she gave me the money for 4 items, I ordered a couple, (last Wed) wanted to collect from store on Mon 23rd, - couldn't do that as some items weren't available, and I was offered free home delievery for the same date.

Parcel 1 arrives on Saturday - luckly there was someone here to sign for it.

Parcel 2 - says original delievery date of 23rd. Checked the online delievery says all due for delievery and can be between 7am and 9pm.

9pm - No delievery - rang M+S - no answer.

----
Fast forward Christmas Eve - which is always a family day, where we go out, take flowers to the cemetary for relatives passed, - no we couldn't go out as there was no one here to collect the parcel and we couldn't ask neighbours as there out or working.


No parcel........ mid afternoon another person in the street come round with a M+S parcel - they didn't recognise the name, but asked around, - in their lovely wisdom M+S had missed one number off my house

eg instead of 36, they put 6 - now in this day and age I don't know half the people who live in the street.

I have had a really upset girl as she feels its her fault that she asked me to get her some presents, we needed to wait for parcel, there was no customer service, and it really upset us having to try to do trips in rounds so that there was someone here, really has spolit what was a family day,

I wasn't going to. Nope,went with the logical empathetic view.
however given your posts,I have changed my mind.
If the 24th is such an important day,then go out!
Its just a parcel. At her grandparents age,Im sure they could have waited if the item hadnt arrived on time.

hollydays

" , nobody knows what you have been through (and I personally don't want or need to know)."

The true spirit of christmas lives.

mum2one

Pollycat wrote: »

"If the foot was on the other boot....."? :rotfl:

I think you're pretty rude referring to people who have responded to your rant as 'trolls'. - I did not call anyone a troll, just commented that there seems to be some unhelpful points
Just because someone - well, actually lots and lots of people - doesn't agree with your viewpoint doesn't make them trolls.
[COLOR="rgb(65, 105, 225)"]Everyone is entitled to their opinion[/COLOR]

You seem to be a very organised person, in fact I believe you are already preparing for Christmas 2014.
[COLOR="rgb(65, 105, 225)"]Yes I am organised and yes am planning for 2014 but that is not relavant to the matter in hand[/COLOR]
Maybe you should advise your daughter to take a leaf out of your book and not wait for the M&S sale next year but instead order her gifts earlier.
[COLOR="rgb(65, 105, 225)"]Shall I ask M+S to start their sale earlier to that they can fulfill their orders[/COLOR]

Everyone is entitled to own opinion and I fully understand that, I don't expect people to agree or not agree but this was my experience and the contract I had with the supplier was not fulfilled.

Money-Saving-King

mum2one wrote: »

Everyone is entitled to own opinion and I fully understand that, I don't expect people to agree or not agree but this was my experience and the contract I had with the supplier was not fulfilled.

I think the problem is with your title. It's like the things you see in a newspaper with an unhappy woman with her arms folded with whatever story about how a company has let them down. Some people seem to think this is an effective way to complain, in your case it was the "spoiled our xmas eve" bit.

The reality is it is not an effective way to complain. Putting emotion in which often ends up going way over the top in some way it seems to get sympathy does not work, people see through it and more often than not get annoyed by it. If you're going to complain leave out the emotion & just stick to facts.

mountainofdebt

hollydays wrote: »

" , nobody knows what you have been through (and I personally don't want or need to know)."

The true spirit of christmas lives.

I didn't take the comment as being uncaring but akin to 'I'm on a need to know basis and I don't need to know' if that makes sense.

The OP has obviously had a bad year....conversely 2013 may have been a brillant year for her BUT the crux of the initial post was M&S ruined christmas eve because M&S didn't deliver before Christmas eve which meant the family couldn't participate in the planned usual activities as a whole.

What every (or nearly everyone) has told her is that she needs to get a grip , put the events into perspective and think that there are worse things that she could have had to be dealing with other than plans that go a little pearshaped in an insignificant way

jobdone1

And reality is more storms on the way family's still without electric and you are still aggrieved with m and s.

Roll on the new year.

shop-to-drop

I ordered from the sale on that day. I too was offered a free delivery code because fetch from store that I selected (23rd) was not possible. However I didn't expect the parcel to be delivered on the 23rd or indeed before Christmas. I think delivery being promised for a specific date is a wrong assumption made by the OP it certainly wasn't to me, just free standard delivery. Next year take your daughter out shopping much earlier it will be far more fun and have more meaning to her than ordering last minute online. It will probably even become one of those traditions that mean so much to you.