Tesco Wine - avoid at all costs

GlynD

Fella wrote: »

No I never said I wanted advice, I asked what advice a poster was intending to give me if I gave him further details. I asked this to illustrate a point because it was blatantly obvious he wasn't intending to give any.

If someone isn't put off using Tesco that's fine, they now have the information they need to make an informed choice. As I said before if I knew Tesco advertised items as in stock & confirmed that by email, then simply didn't deliver them without letting me know or explaining why, or being contactable afterwards, I wouldn't have used them.

But I presume you would have taken a different view if you could have contacted Tesco Wines and resolved the issue quickly and without fuss?

GlynD

Jim_Jupiter wrote: »

Still avoiding the "how late were they?" question then?

Considering your intention is to inform people of Tesco's service I'd imagine this detail would have been very useful.

I can see from one of his early posts that he said they did not deliver within the allocated time slot. That's good enough for me. If I'd arranged to be home from work between 2 and 3 and they didn't arrive until 5 past 3 I'd have been furious with them.

I believe the OP has explained and informed very well indeed and, as said above, on the back of this thread I will be avoiding Tesco's online wine service like the plague.

So they've lost one very good customer this Christmas on top of the OP.

System

GlynD wrote: »

I can see from one of his early posts that he said they did not deliver within the allocated time slot. That's good enough for me. If I'd arranged to be home from work between 2 and 3 and they didn't arrive until 5 past 3 I'd have been furious with them.

I believe the OP has explained and informed very well indeed and, as said above, on the back of this thread I will be avoiding Tesco's online wine service like the plague.

So they've lost one very good customer this Christmas on top of the OP.

You don't use tesco wine so they've lost nothing but the OP.

If you really would be furious with a 5 minute delay then you must have a bit of a short fuse!

Own_My_Own

Fella wrote: »

When you order from Tesco wine it shows some items as in stock and some as out of stock. It's entirely reasonable to expect the in stock items to actually be in stock. Every other online retailer I use manages this. Supermarkets are no different, wine is just a product & you shouldn't say it's in stock if it isn't.
.

FGS calm down. They were in stock two weeks ago but not when they put your order together yesterday.

If you have ordered 18 bags of bananas would you rather they delivered 6 fresh bags packed yesterday or 18 mouldy bags packed a fortnight ago.

They are a shop not a storage unit. They can't keep orders on one side for weeks on end.

Fella

GlynD wrote: »

But I presume you would have taken a different view if you could have contacted Tesco Wines and resolved the issue quickly and without fuss?

Yes absolutely.

Own_My_Own wrote: »

They were in stock two weeks ago but not when they put your order together yesterday.

As I already said, Tesco wine shows items as in stock & not in stock. It's therefore perfectly reasonable to assume the in stock items are in stock.

And as I've already said, if they're NOT, then it's even more reasonable to expect Tesco to tell me, not to simply leave me waiting for a delivery they don't intend to fulful.

GlynD

Fella wrote: »

Yes absolutely.




As I already said, Tesco wine shows items as in stock & not in stock. It's therefore perfectly reasonable to assume the in stock items are in stock.

And as I've already said, if they're NOT, then it's even more reasonable to expect Tesco to tell me, not to simply leave me waiting for a delivery they don't intend to fulful.

Absolutely correct. A simple courtesy you'd expect from any company.

Jim_Jupiter

So how late were they?

GlynD

Jim_Jupiter wrote: »

So how late were they?

Outside the allocated delivery slot as stated in post #4.

Jim_Jupiter

GlynD wrote: »

Outside the allocated delivery slot as stated in post #4.

That's not an answer to my question.

How late were they OP?

GlynD

Jim_Jupiter wrote: »

That's not an answer to my question.

How late were they OP?

I don't see that the time is relevant. OP has already pointed out that it was outside the agreed, allocated time. It doesn't matter therefore if they were 30 seconds or 30 minutes late: they were late and that's it.