Another Cash4Phones complaint...

ian87

Silk wrote: »

Was it the Barnet branch you spoke to ?

I'm not sure to be honest with you. It was just the number on their website.

Silk

ian87 wrote: »

I'm not sure to be honest with you. It was just the number on their website.

If it was this one I think it covers the country,try dropping an email to them they may have a caseworker in Barnet on it already.


Address:
North London Business Park (NLBP), Oakleigh Road South, London N11 1NP
Tel: 08454 04 05 06
Email: [EMAIL="trading.standards@barnet.gov.uk"]trading.standards@barnet.gov.uk[/EMAIL]

ian87

Thanks1 I'll give C4P the time I've stated on the letter to respond and then I'll use the info you've given me for TS. Should make the process a lot quicker if I use an already designated caseworker.

grumbler

ian87 wrote: »

..., they've told me to get back once my 'deadline' passes on my letter if I've heard nothing.

Yet another proof how teeth-less and useless UK Trading Standards are. They expect a customer to send a LBA and wait until the deadline before they even consider intervening.

mobilejunkie

And then they probably won't!

p00

30 minutes still waiting so gave up at that point. another 30 minutes gave up another day. Now been waiting 25 minutes and all it says is 'all representatives are busy'.

They sent me an email though asking where the other phones were I was going to send lol.

xxp00

Silk

p00 wrote: »

30 minutes still waiting so gave up at that point. another 30 minutes gave up another day. Now been waiting 25 minutes and all it says is 'all representatives are busy'.

They sent me an email though asking where the other phones were I was going to send lol.

xxp00

Email them back and tell them you've got 6 iPhones you want to send but can they ring you first :rotfl:

stelee844

So i got a red letter basically threatening doorstep collection from a debt recovery agency.
The wise move was to stop it all there and settle the debt unfortunately i didn't have the cash but i did have an iphone 5 and a first generation ipad so i thought id pop online and see what i could get.... To my excitement i found that Cash4Phones would give me £349 for the both of them - Feeling satisfied that my debts would soon be clear i inputed my details and eagerly awaited the freepost envelopes and sent away my package presuming within the next couple of days id receive payment. Before calling the agency to set up a payment for the debt to be taken from my account.

Three days passed and i checked my account online with Cash4Phones and its still showing as if they've not received the package. Ive emailed them and tried to contact them but of course have had no luck. Since then ive actually Google'd the company name and found out that pretty much everyone is having the same problem.

This is now a Plea for help. Does anyone know how i can get my money or at least my phone/tablet back?

Silk

stelee844 wrote: »

This is now a Plea for help. Does anyone know how i can get my money or at least my phone/tablet back?

Have you got proof of postage and have you checked it was signed for ?

stelee844

Ive got proof of postage and yes its been signed for.