Successful complaints about private parking tickets - how to get them cancelled!

Anon2000

Have you had any v Smart Parking? On another thread now closed in 2013 the failure to investigate who driver is the route to successful appeal. Can you elaborate please?

Ralph-y

hi, and welcome to the forum ........

there will be plenty for you to read up on ...

but first you need to start your own thread ....

go to the newbies thread

https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou

first and have a general read up

then visit the start page

https://forums.moneysavingexpert.com/forumdisplay.php?f=163&order=desc

where you will find the 'new thread button '

Oh ... and using a phone to browse the site can cause problems.. so please try a laptop/PC











HOW TO USE THE FORUM SEARCH FUNCTION:

Use the Forum Jump button (one near the top and one near the bottom of this page) to get back to the forum thread list. Just above the threads, on the right, is a heading along a line, next to forum tools, called 'Search this Forum'. Put your key word(s) in and change the default search from 'Show Threads' to 'Show Posts'.



good luck ...



Ralph:cool:

Coupon-mad

Anon2000 wrote: »

Have you had any v Smart Parking? On another thread now closed in 2013 the failure to investigate who driver is the route to successful appeal. Can you elaborate please?

Smart Parking are so easy to beat it is laughable.

Just submit the appeal from the NEWBIES thread & Smart will roll over.

No asking where the NEWBIES thread is, given the coloured writing in my signature below (not visible on a phone).

mrt72

My initial enquiry was to Fantasy Island's website, they directed it to a Security Manager called Vince Jeeves who was very helpful, VinceJeeves@fantasyislandresort.co.uk was the email address I subsequently used.

jackyboyw

Automated reply from Christians email - I am out of the office until 05/08/2019.

Any other people I can email regarding this matter?

Happyvehiclekeeper

Thank you for the hints, tips and response template which I’m happy to report has worked successfully!����
Britania parking (Waitrose car park), have replied and whilst they state that they believe the notice to be valid and within their terms...as this is my first parking charge notice they have cancelled it! Fantastic forum thank you!

erucsbo

This might sound redicilous, but having been making my eyes sore with reading today on the newbies parking forum and wanted to check this.

I have been drafting my complainst to the land owner (as an angry customer even if I am browsing). I have already completed my appeal process with the silly parking people.

But just before I sent it I thought...wait. I am supposed to be doing this as me, the letter recipient? I'm not the driver of the vehicle during the apparent bs offence but I am expected to be sending my complaint to the landowner without this being constrained as any admission of liability right?

Sorry lol. Head hurts.

Umkomaas

'We visited your store', 'I've now received a PCN from xxxxx'. That way there is no admission as to who the driver might have been and your letter doesn't become 'wooden' by saying 'the keeper did this, the driver did that'.

Say something 'nice' about their store to open up so as not to make them to start off on the defensive, before moving into your complaint.

SpenserPee

Hi,

In complaining to landowner I used my real name but just said "we parked".
Later I said "three of us in the car, all experienced drivers - and none of us saw the signs"
(ok - that may not be relevant to you - the point is I never once admitted who was driving even though it was clear who was complaining (me) and that my wife was registered keeper)

I have a complaint success story on here somewhere - I think complaints beat everything else - (you can probably find it from my Username). I always complain to the very TOP of any organisation ... and make it plain you're not going to let it rest until they've resolved things to your satisfaction. I tend to complain loudly - not sure my "colourful" style is the reall the BEST way, though.

Best of Luck and well done for complaining
Spenser

kernalpop

I have to post again a part success story. I successfully quashed a silly parking charge at Morrison’s with parkingEye with the help of this forum. Yesterday got home to find another PCN from euro car parks at a Sainsburys. Again spent the time following the advice from the newbie thread and before I lodge an appeal using the standard template I thought I’d ring the store manager and let rip. Couldn’t find an email address for the store. He was fab. Said to come in with my receipt and letter and we can work through it and sort it out.

Have to reiterate what Coupon Mad says and complain to the retailer at the site. Not sure how to tag members here but coupon mad if you see this thank you so much for the time and effort you have dedicated to this forum. It’s thanks to members like you that fight and lead the cause for us to have success.

Any newbies seeing this yes there’s lots of information to sift through and it’s a mine field but start at the beginning and slowly take in the advice and don’t panic and don't pay. Hopefully these cowboys will be eradicated once and for all.