Successful complaints about private parking tickets - how to get them cancelled!

nigandjules

Hi all,

I have been reading the forums with interest, and the stickies too, after today getting a UKPC ticket when I visited Parkhouse Court.

I read the signs near the machine and understood that I needed to get a free ticket for one hour which I then duly put in my car. I then took my daughter for lunch.
When I returned within the hour, we had a ticket.
I do understand it was my fault as I hadn't realised that I had parked in one of the residents bays signified by a number painted on the ground.
Although there were plenty of parking spaces where I could have parked, I just missed the part that showed this particular area was residents bays.
I now have a £90 fine reduced to £50 if paid within 14 days. I understand some of the procedure I need to go through, but I did wonder if there is any point as I am indeed in error as I parked in the residents bay.
If nothing else I could possibly appeal on the point that £50 is unreasonable for taking up a resident space for an hour, in a free for an hour car park.
I so far haven't managed to find the landowner of Parkhouse Court, which has an Aldi, a chinese buffet, Wetherspoons and many other retail shops.
Please could you advise if it is worth appealing or as I it is my error, do I have to pay up?

Thank you so much.

:eek:Jules

Redx

please start a new thread on the forum , this thread is for reporting successful complaints, not advice

copy and paste your question into your new thread

Coupon-mad

nigandjules wrote: »

Hi all,

I have been reading the forums with interest, and the stickies too, after today getting a UKPC ticket when I visited Parkhouse Court.

I read the signs near the machine and understood that I needed to get a free ticket for one hour which I then duly put in my car. I then took my daughter for lunch.
When I returned within the hour, we had a ticket.
I do understand it was my fault as I hadn't realised that I had parked in one of the residents bays signified by a number painted on the ground.
Although there were plenty of parking spaces where I could have parked, I just missed the part that showed this particular area was residents bays.
I now have a £90 fine reduced to £50 if paid within 14 days. I understand some of the procedure I need to go through, but I did wonder if there is any point as I am indeed in error as I parked in the residents bay.
If nothing else I could possibly appeal on the point that £50 is unreasonable for taking up a resident space for an hour, in a free for an hour car park.

I so far haven't managed to find the landowner of Parkhouse Court, which has an Aldi, a chinese buffet, Wetherspoons and many other retail shops.
Please could you advise if it is worth appealing or as I it is my error, do I have to pay up?

Thank you so much.

:eek:Jules

It is ALWAYS WORTH APPEALING A UKPC ticket!

Use the blue template from the NEWBIES thread. Start your OWN thread when at POPLA stage once UKPC have rejected it (ignore any letter asking for 'more evidence' or the permit (that you don't have). Wait for a rejection letter & POPLA code once you have appealed.

Probably not worth complaining to the Manager(s) of the retailers and the site management in your case though because no doubt they will think that parking in a resident's bay by accident is a heinous crime and not the fault of the pakring firm for not making those bays more conspicuous and obvious. So you aren't on the right thread.

Coupon-mad

A different UKPC case re a retail park, which had not been appealed to POPLA as he missed the deadline and had got to boring debt collector demands stage.

It was still cancelled by the Manager at Ashton Moss Leisure Park:

https://forums.moneysavingexpert.com/discussion/comment/70518738#Comment_70518738

With retail parks, always complain.

HTH

hipshot

Overstay Success

Received a Notice to keeper after allegedly overstaying in an Aldi Carpark by 16 minutes. I spent much longer there than usual because my young daughter had to use a toilet and Aldi didn't have one, we had walk to several places nearby which took some time.

I complained to Aldi online and they asked for proof of purchase at the store on the day - I sent a copy of my bank statement and they then, ridiculously, said I hadn't spent enough (under £10) to justify the length of parking time and that the charge still stood. Various emails to and fro did nothing to change their mind. I then sent multiple redacted bank statements and receipts to show I was a regular shopper. I also prepared a letter to their CEO.

In the meantime my appeal to Parking Eye had reached the POPLA stage and I have been to take photos of their signage and have spent hours preparing a draft appeal when I received an email saying they had cancelled the charge based on my providing proof of regular shopping. (what bearing this has on anything I have yet to discern) .

It seems they have an arbitrary £30 limit in order to cancel an overstay case. It's a terrible reflection on Aldi that they mess their customers around in this way, the amount of time and energy I have had to spend on this still makes me angry.

I will of course be shopping elsewhere in future and will be encouraging my friends to do likewise. If you must use Aldi, always keep receipts or use your debit card.

Thanks to all on this forum for the advice I have been following, albeit anonymously, in drafting my appeals.

bod1467

And I bet the signage makes no mention of £30 minimum spend either.

Umkomaas

I will of course be shopping elsewhere in future and will be encouraging my friends to do likewise. If you must use Aldi, always keep receipts or use your debit card.

Please write to Aldi and tell them that. Eventually PCs will ruin retailers. Look at Sommerfield and the Co-op both lost significant customers as a result of PE and CEL respectively. B&Q managed just in time to boot PE before disaster struck there.

trisontana

Take a look at Parking Prankster's latest blog where a property group has given Link Parking the boot for refusing to cancel one of their fake fines.:-

http://parking-prankster.blogspot.co.uk/2016/04/link-parking-win-pyrrhic-victory-in.html

Ralph-y

keep your eye on the POPLA appeal until parkinglie inform you that is cancelled ........

the good thing is that they have prob had to pay .... out of pocket ...oh dear

well done

Ralph:cool:

beamerguy

hipshot wrote: »

Overstay Success

I complained to Aldi online and they asked for proof of purchase at the store on the day - I sent a copy of my bank statement and they then, ridiculously, said I hadn't spent enough (under £10) to justify the length of parking time and that the charge still stood. Various emails to and fro did nothing to change their mind. I then sent multiple redacted bank statements and receipts to show I was a regular shopper. I also prepared a letter to their CEO.

How stupid Aldi have become, they support scammers and hate customers ?

A bit of bad exposure works wonder .... every little helps

This is a good review site you can warn people about that particular Aldi store
http://www.reviewcentre.com/reviews6289.html

“General disrespect for customers”

Play the field, the internet is far bigger than Aldi
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